Cornelius Umheni

• Collaborated with stakeholders to define business requirements, reducing project turnaround time by 40%.

• Identified inefficiencies in business processes, leading to a 25% increase in productivity and £100K annual savings. • Collaborated with stakeholders to define business requirements, reducing project turnaround time by 40%. • Developed Power BI dashboards to enhance executive decision-making with real-time insights, reducing report turnaround time by 50%. • Analysed customer behaviour using Power BI, implementing proactive strategies that lowered churn rates by 18%. • Collaborated with cross-functional teams to establish standardised revenue goals and business policies, contributing to a 15% increase in company revenue and alignment with strategic objectives.

• Managed cross-functional teams to deliver project outcomes within agreed timelines and budgets.
• Documented process flows and created user manuals to support effective change management.
• Managed cross-functional teams to deliver project outcomes within agreed timelines and budgets.

• Conducted data analysis using Power BI, Microsoft Excel, SQL and PostgreSQL, identifying trends, patterns, and actionable insights to inform strategic business decisions. • Conducted requirements gathering and stakeholder engagement, identifying business needs, challenges, expectations, and project objectives. • Analysed and mapped As-Is and To-Be business processes, pinpointing gaps and inefficiencies, leading to identified opportunities for process optimisation. • Supported Agile/Scrum project delivery, participating in sprint planning, daily stand-ups, sprint reviews, and retrospectives. • Developed and maintained business requirements, user stories, acceptance criteria, process documentation, and project records. • Monitored KPIs and business performance metrics, analysing results to identify trends and areas for improvement. • Used Jira and Confluence to manage requirements, user stories, project documentation, workflows, and Agile delivery activities. • Supported UAT and solution evaluation, performing gap analysis and facilitating continuous improvement to ensure solutions met business requirements.

* Managed process documentation, workflow records, requirements, and operational information, ensuring accurate and accessible process data. * Engaged with stakeholders to understand business processes, operational needs, pain points, and improvement requirements. * Analysed **As-Is processes and workflows**, identifying bottlenecks, inefficiencies, dependencies, gaps, and opportunities for improvement. * Developed and maintained **process maps, workflow diagrams, process documentation, requirements records, and improvement trackers**. * Conducted **gap analysis and root-cause analysis** to identify underlying issues affecting process efficiency, quality, and performance. * Reviewed and documented **current-state and future-state processes**, supporting the design and implementation of more efficient workflows. * Collected and analysed operational data to monitor process performance and identify trends, enabling informed improvement decisions. * Monitored **KPIs and performance measures**, highlighting process issues, performance gaps, risks, and opportunities for optimisation. * Collaborated with stakeholders across teams to validate processes, communicate findings, resolve information gaps, and support agreed improvement initiatives. * Prepared process analysis reports and management information that communicated key findings and risks, facilitating actionable improvement recommendations. * Supported **continuous improvement and process optimisation** initiatives aimed at improving efficiency, reducing waste, increasing accuracy, and enhancing business value. * Applied strong analytical, problem-solving, organisational, and attention-to-detail skills to evaluate processes and support sustainable operational improvements.