Cornelia Zota
Crewe,Cheshire
Summary
Detail-oriented professional with expertise in invoice organisation, database entry, and process optimisation. Demonstrates strong proficiency in Microsoft Office, particularly Excel spreadsheets, and excels in multitasking and prioritisation. Committed to delivering exceptional customer service through effective problem solving and time management skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Operational Trainer
GXO Logistics
Middlewich, Cheshire East
05.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Warehouse Operative
Boughey
Crewe, Cheshire
04.2019 - Current
- Operated packaging machinery with highest levels of safety, minimising risks by 100%.
- Operated FLT (reach, counterballance) machinery while complying with strict workplace standards, maintaining staff safety.
- Assisted/trained team members with various tasks to increase overall warehouse efficiency.
- Reported missing or damaged items to resolve stock issues efficiently.
- Completed accurate data entry using Excel program, employing meticulous attention to detail.
- Developed knowledge in using SAP program to ensure consistent delivery of outstanding services.
Order Filler and Invoicer
Boux Avenue
Crewe, Cheshire
09.2018 - 03.2019
- Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
- Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
- Introduced with accuracy invoice system delivery data.
Outbound Call Center Agent
Dormeo
Bucharest
07.2016 - 10.2017
- Maintained exceptional customer satisfaction by providing helpful advice.
- Managed accounts, maintaining close relationships and consistent communication with clients.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
GCSEs - Economy
Highschool
Bucharest 09.1996 - 06.1999
Skills
- Invoice organisation
- Database entry
- Multitasking and prioritisation
- Microsoft Office proficiency
- Customer service orientation
- Problem solving
- Time management
- Process optimisation
- Attention to detail
- Excel spreadsheets
- Customer service
Languages
Romanian
Native
English
Fluent
Timeline
Operational Trainer
GXO Logistics
05.2022 - Current
Warehouse Operative
Boughey
04.2019 - Current
Order Filler and Invoicer
Boux Avenue
09.2018 - 03.2019
Outbound Call Center Agent
Dormeo
07.2016 - 10.2017
GCSEs - Economy
Highschool
09.1996 - 06.1999
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