Cornelia Radu
London
Summary
Successful Sales Consultant with excellent lead generation potential and more than 20 years of experience. Skilled professional with over three years of administrative operations experience in London, excelling in team leadership, customer service, and sales. Demonstrates exceptional time management, outstanding communication abilities, and a strong focus on customer relationship building. Adept at cash handling, upselling management, and front desk operations with a keen eye for detail. Career goal includes leveraging negotiation and supervisory expertise to drive organisational success.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Sales Consultant
First Home Improvements
London
11.2023 - 06.2024
- Held presentations and demonstrate products and services to potential customers
- Held up to 2 x 4 hours presentations in a day
- Reached target of closed sales in the first month of employment
- Negotiate and close sales deals
- Collaborated with sales team to meet monthly targets successfully
- Provide excellent customer service before, during, and after the sale
- Collaborate with internal teams to ensure customer satisfaction
ASISTANT MANAGER
Holland & Barrett
London , London, Uxbridge
03.2019 - 08.2023
- Been in charge of reaching the target of the loyalty card registrations and won 1st place for the Uxbridge and Eastcote branches multiple times
- Assured till count and bank deposits had proper amount of money at openings and closings
- Set clear priorities and production quality standards
- Served in the capacity as keyholder to ensure the store was opened and closed on time
- Instructed and motivated the employers
- Assigned tasks to employees and monitored productivity, performance and task completion
- Provided leadership in absence of the manager
- Supervised loading and unloading of deliveries in store
- Investigated and resolved customer complaints in timely and empathetic manner
- Displayed exceptional problem solving and customer service skills.
CUSTOMER SERVICE ASSISTANT
Harrow Council
London
12.2017 - 12.2018
- Assisted customers with transporting and depositing waste, maintaining accuracy throughout sorting process
- Provided customers with information about reuse and recycling options, politely answering queries and directing to managers as needed
- Greeted customers and providing advice on use of facility and where to deposit waste items
- Helped managers improve operations to become more cost-effective by suggesting more efficient sorting processes.
Housekeeper
Mandarin Oriental Hotel Group
London
12.2015 - 12.2018
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks
- Provided high-quality cleaning services on 4 to 6 rooms daily, working efficiently to meet timeframe demands
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys
- Delivered faultless cleanliness standards and exceptional guest care
- Vacuumed, mopped and polished floors to achieve high-quality finishes
- Cleaned bathrooms with meticulous attention to detail
Shop Owner/Manager
Isandra.srl
Tulcea , Romania
01.1995 - 12.2014
- Developed and delivered regular training to increase individual skills and competency
- Controlled payroll and store expenditures, ensuring store spending remained within budget
- Managed accounting operations, including processing payroll, calculating taxes, raising invoices and monitoring budgets
- Managed hiring processes, including creating job ads, shortlisting applicants, interviewing, hiring and onboarding
- Tracked financial data and completed reports detailing key metrics
- Managed day-to-day business operations, including supplying and selling activities.
Education
Bachelor of Science - Management
Falmouth University
Falmouth 01.2020 - 06.2022
Skills
- Goal-oriented
- Outstanding customer service
- Customer service
- Team leadership
- Excellent communication
- Merchandising
- Cash handling
- Upselling management
- Opening and closing
- Customer-focused
- Excellent attention to detail procedures
- Customer relationship building
- Administrative & Customer Service Skills
- Front Desk
- Administrative operations (3 years)
- Sales
- Negotiation
- Accounting
- Supervising experience
Timeline
Sales Consultant
First Home Improvements
11.2023 - 06.2024
Bachelor of Science - Management
Falmouth University
01.2020 - 06.2022
ASISTANT MANAGER
Holland & Barrett
03.2019 - 08.2023
CUSTOMER SERVICE ASSISTANT
Harrow Council
12.2017 - 12.2018
Housekeeper
Mandarin Oriental Hotel Group
12.2015 - 12.2018
Shop Owner/Manager
Isandra.srl
01.1995 - 12.2014
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