Cornelia Blows
Rustington,West Sussex
Summary
Experienced retail professional with focus on delivering exceptional customer service and driving sales. Enhance customer engagement through strong communication skills and deep understanding of product knowledge. Consistently meet sales targets by employing effective merchandising techniques and creating welcoming store environment.
Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences. Ready to contribute to sales growth and customer satisfaction in the role given.
Overview
24
24
years of professional experience
Work history
Post office assistant/ Retail Assistant
Rustington Home& Hardware Ltd
Rustington , West Sussex
10.2022 - 10.2024
- Assisted customers with postal services and retail purchases to ensure satisfaction.
- Processed mail and packages efficiently whilst adhering to operational guidelines.
- Maintained cleanliness and organisation of retail space to enhance customer experience.
- Handled cash transactions accurately to support financial processes.
- Operated various postal and retail systems to facilitate service delivery.
- Provided support during peak times to help manage workflow and customer demand.
- Provided exceptional customer service to ensure satisfaction.
- Followed all safety procedures whilst handling packages containing hazardous materials.
- Processed money orders and postal deliveries with accuracy.
- Answered queries about postal regulations effectively, providing clarity for customers.
- Sorted mail and parcels, maintaining organised workspace.
- Delivered excellent service by understanding customer needs.
- Promoted available services to boost sales revenue.
- Handled cash transactions efficiently for smooth operations.
- Facilitated parcel tracking by using barcode scanner with precision.
- Monitored flow of mail and maintained continuous feed of new parcels into automated machinery.
- Assisted customers with inquiries and provided information on postal services.
Housekeeping/ cleaning assistant
Lane's Health club
Rustington , West Sussex
07.2019 - 07.2022
- Organised cleaning supplies and equipment ensuring proper inventory levels and readiness for daily tasks.
- Removed waste and recyclables regularly to promote hygienic and tidy environment for all guests.
- Adapted to changing priorities and schedules whilst maintaining efficiency in cleaning routines and procedures.
- Collaborated with team members to address specific housekeeping requests and enhance overall guest satisfaction.
- Reported maintenance issues promptly to ensure swift resolution and continued functionality of facilities.
- Ensured compliance with health and safety regulations to promote safe and secure environment for all.
- Ensured safety standards through correct usage of cleaning chemicals and equipment.
- Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
- Upheld professional demeanour when interacting with clients, contributing to positive company image.
- Maintained cleanliness of office spaces for healthy work environment.
- Implemented efficient housekeeping routines, leading to improved workflow operations within the team.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
Retail sales assistant
One Stop ltd
East Preston, West Sussex
11.2005 - 12.2013
- Assisted customers by providing product knowledge and recommendations to enhance shopping experience.
- Maintained store displays and ensured merchandise was well-stocked and presented attractively.
- Handled cash transactions accurately and efficiently to facilitate customer purchases.
- Resolved customer inquiries and complaints in professional manner to ensure satisfaction.
- Conducted regular inventory checks to manage stock levels and minimize discrepancies.
- Trained new staff on company policies and sales techniques to foster productive work environment.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Managed inventory with regular stock checks to maintain optimal levels.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
- Promoted store offers to increase awareness among shoppers.
- Contributed to team success by sharing product knowledge during staff meetings.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
- Collaborated with other team members for a streamlined shopping experience.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Assisted customers in product selection for increased sales.
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Followed company procedures and guidelines for smooth retail operations.
- Assisted customers in locating specific items to boost satisfaction.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained knowledge of products and features to provide recommendations to customers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Explained establishment policies to customers and offered advice on selections.
Retail sales assistant
Haskins Garden Centre
Rustington , West Sussex
05.2002 - 01.2004
- Assisted customers in selecting products by providing tailored recommendations based on individual needs.
- Maintained cleanliness and organisation of the sales floor to enhance shopping experiences for customers.
- Processed transactions efficiently at the point of sale while ensuring accuracy in handling cash and card payments.
- Collaborated with team members to manage stock levels and ensure timely replenishment of merchandise on shelves.
- Trained new staff members on customer service standards and operational procedures to foster a cohesive team environment.
- Addressed customer inquiries and resolved complaints promptly to maintain high levels of satisfaction and loyalty.
- Contributed to team success by sharing product knowledge during staff meetings.
- Supported management with administrative tasks for efficient workflow.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Assisted customers in product selection for increased sales.
- Improved product visibility through strategic shelf placement.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within the store.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Collaborated with other team members for a streamlined shopping experience.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Followed company procedures and guidelines for smooth retail operations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of products and features to provide recommendations to customers.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Built lasting relationships with clients through customer service interactions.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Boosted product sales by offering selection guidance to customers.
Civil servant
The Ministry of Defence
Chisinau , Moldova
08.2000 - 09.2001
- Facilitated development and implementation of policies ensuring compliance with regulations.
- Analysed data trends to inform decision-making processes and policy adjustments.
- Prepared detailed reports summarising findings and recommendations for senior management.
- Collaborated closely with other departments, ensured seamless workflow.
- Assisted in drafting legislation with attention to detail and accuracy.
- Drafted detailed reports for senior government officials' review.
- Upheld highest standards of confidentiality whilst handling sensitive information.
- Conducted thorough research, ensuring informed policy development.
- Prioritised work to meet demands of fast-paced, pressured environments.
- Interpreted and applied complex written information relating to policies and procedures.
- Helped with creation and implementation of new policies.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Gathered information, created charts and produced reports for staff.
- Classified physical and digital documentation with correct codes.
Education
SLP(Standard Language Profile) grades - English Language
Defence School of Languages
Beaconsfield 01.2001
Diploma of Higher Education - English and French Languages and Literature
Moldova State University
Chisinau 09.1995
Skills
Excellent customer care/service, quick adapting to new tasks, working under pressure when it is necessary with maximum effectiveness
Always ready for new challenges and taking them with great enthusiasm
Taking initiative when needed
Great team player
Languages
Russian
Fluent
Romanian
Fluent
Affiliations
- I like gardening, growing and looking after plants gives me great pleasure and relaxation.
- We have a dog named Ollie who is a true member of our family. I love taking him for long walks which give him and me a great exercise and pleasant outdoor time
Timeline
Post office assistant/ Retail Assistant
Rustington Home& Hardware Ltd
10.2022 - 10.2024
Housekeeping/ cleaning assistant
Lane's Health club
07.2019 - 07.2022
Retail sales assistant
One Stop ltd
11.2005 - 12.2013
Retail sales assistant
Haskins Garden Centre
05.2002 - 01.2004
Civil servant
The Ministry of Defence
08.2000 - 09.2001
SLP(Standard Language Profile) grades - English Language
Defence School of Languages
Diploma of Higher Education - English and French Languages and Literature
Moldova State University