Corinne Scott
Hitchin
Summary
Motivated Manager with 25 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
19
19
years of professional experience
Work history
Retail and Operations Manager Junior
Standalone Farm
Letchworth Garden City, Hertfordshire
08.2021 - 05.2025
- Organised and executed ad-hoc events throughout the year.
- Coordinated weekly school visits and birthday parties effectively.
- Maintained up-to-date bookings system for seamless operations.
- Developed monthly health and safety trackers to ensure compliance.
- Led teams to accomplish business objectives within budget constraints.
- Devised operational policies for regulatory compliance and best practices.
- Encouraged innovative thinking, fostering a growth-oriented environment.
- Provided cover in cafe when needed.
- Monitored monthly figures to enure stock levels remained good.
- Negotiated prices with suppliers for stock.
- Kept ontop of mantaience issues daily.
- Maintained high margins on stock to allow % growth.
- Controlled resources by department and tracked use in digi tickets system.
- Managed recruitment processes and conducted staff appraisals for development.
- Managed schedules for the casual and contracted staff
Farm Supervisor
Standalone Farm
Letchworth, Hertfordshire
04.2019 - 08.2021
- Managed retail operations, enhancing sales through effective event organisation.
- Researched and introduced new events to attract customers.
- Processed invoices accurately to ensure timely payments.
- Trained staff to improve service quality and operational efficiency.
- Negotiated with suppliers to secure better pricing and terms.
- Oversaw cafe operations, including stock ordering and management.
- Conducted regular stocktakes to maintain inventory accuracy.
- Provided coverage for manager during absences, ensuring seamless business continuity.
Deputy manager
Wyevale garden centre
Letchworth , Hertfordshire
09.2016 - 04.2019
- Managed department comprising 18 sub-departments, ensuring operational efficiency.
- Ensured timely execution of all offers and promotions.
- Conducted hiring and training of staff to enhance capabilities.
- Performed staff appraisals to support professional development.
- Maintained high merchandising standards throughout store operations.
- Oversaw centre operations in manager's absence to guarantee continuity.
- Controlled stock takes and audits for accurate inventory management.
- Ensured health and safety compliance across all areas.
- Enforced company policies for a safe and productive work environment.
- Implemented effective staff training programmes for improved performance.
- Coordinated with different departments, ensuring seamless communication flow.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Manager
Millets
Hitchin, Hertfordshire
10.2006 - 09.2016
- Managed cashing up, opening, and closing store operations efficiently.
- Compiled rotas to optimise staff scheduling and coverage.
- Delivered exceptional customer service to enhance shopping experience.
- Conducted hiring and training of staff to maintain high performance standards.
- Monitored figures including percentage like-for-like sales to assess performance.
- Merchandised store effectively to align with customer preferences.
- Ensured compliance with health and safety regulations at all times.
- Handled all HR-related issues, including disciplinary actions, professionally.
- Liaised with suppliers to ensure timely deliveries.
- Supervised project timelines for timely completion.
- Managed team dynamics by implementing conflict resolution strategies.
- Led performance reviews, identified areas for improvement.
- Cultivated strong relationships with clients to secure repeat business.
- Fostered a positive work environment with regular team-building activities.
- Enforced safety regulations to reduce workplace accidents.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Established clear budgets and cost controls strategies to meet objectives.
Education
GCSES -
South Luton High
LutonAdvanced apprenticeship - Retail
City & Guilds level 3 - Retail
NVQ level 3 - Retail Management
NVQ level 2 - Retail Operations
NVQ level 2 - Customer Service
Clait level 1 - Computer Skills
Key Skills level 1&2 - English, Maths, working with others and communication
Level 2 - Mental Health Awareness
Mental health first aid - undefined
Level 2 - counselling skills
Completed green cup - baristas training
First Aid inc DiFib -
St Johns
Food Hygiene Level 3 -
IHASCO
Skills
- Theoretical problem solving
- Practical problem solving
- People management
- Team development
- Calm under pressure
- Communication skills
- Adaptability
- Quick learner
- Positive attitude
- Cost reduction and efficiency
Hobbies
- Section leader at local Cub Scout group, hiking and camping regularly
- Trained rifle instructor
- Cub leader for 16 years
- Trained first response first aider
- Enjoy reading novels, favourite authors being Martina Cole and James Herbert
- Hair modelling when asked
Timeline
Retail and Operations Manager Junior
Standalone Farm
08.2021 - 05.2025
Farm Supervisor
Standalone Farm
04.2019 - 08.2021
Deputy manager
Wyevale garden centre
09.2016 - 04.2019
Manager
Millets
10.2006 - 09.2016
Advanced apprenticeship - Retail
City & Guilds level 3 - Retail
NVQ level 3 - Retail Management
NVQ level 2 - Retail Operations
NVQ level 2 - Customer Service
Clait level 1 - Computer Skills
Key Skills level 1&2 - English, Maths, working with others and communication
Level 2 - Mental Health Awareness
Mental health first aid - undefined
Level 2 - counselling skills
Completed green cup - baristas training
GCSES -
South Luton High
First Aid inc DiFib -
St Johns
Food Hygiene Level 3 -
IHASCO
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