Corinne Clay
Wickford,Essex
Summary
Accomplished OD, Improvement, Business Analysis and Change Management professional, with experience in driving Transformation and operational efficiency within public sector organisations. Expertise in process mapping, activity analysis, complex change management, Target Operating Model design, service redesign and system implementation (Oracle Fusion). Passionate about delivering impactful change though improved processes, insightful data and behavioural change to enhance service delivery whilst reducing costs. Committed to working with organisations to create collaborative working, transfer knowledge and skills and build continuous improvement and innovation into every day working.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
Work history
Business Analyst
Bristol City Council
Bristol
03.2025 - 08.2025
- Business Analysis focused on three priority projects due to significant overspend, Fostering, Youth Homelessness and Home to School Transport
- Developed foster carer tracker bringing together foster carer and placement information into one place, enabling tracking by bed to assess current usage and vacancies
- Developed capital grant process for foster carers, allowing application for home improvement grants to accommodate additional children
- Detailed pathway analysis identifying young people inside and outside the pathway and improving flow through the pathway
- Provided needs analysis data for young people across Bristol, to support development of youth homelessness commissioning plan to meet the needs of young people
- Analysed home to school transport data across all mainstream school routes to look for efficiencies within routing such as integration and collection points
- Redesigned process to build in route optimisation with each new intake of pupils
Business Analyst
Norfolk County Council
Norfolk
03.2024 - 08.2024
- Support key projects identified from Organisation Service Review, primarily focusing on business support centralisation and Home to School Transport.
- Supported implementation of hybrid business support model including detailed activity analysis, standardisation of processes, and development of service offer
- Developed new policies for business support and implemented service level agreements to outline service provision
- Research and analyse home to school transport policies to propose operational improvements in order to reduce significant overspend.
- Detailed analysis of current system and review of best practice to determine whether system could be utilised more effectively and develop customer journey maps to review process through customer lens
- Undertook review of current payroll costings within Oracle which were complex, often required manual intervention and impacted accuracy of reporting
- Development of options paper in collaboration with Finance and HR Teams detailing different options for payroll costing, creation and implementation of new process and approval routes
Business Analyst / TOM Design (Oracle)
London Borough of Barnet Council
London
09.2023 - 03.2024
- Target Operating Model Business Analyst supporting Oracle Fusion implementation Programme, working across Finance, Procurement, HR and Future Support Model.
- Development of To Be Processes for Procure to Pay based on Oracle standard Processes and development of new Target Operating Model for Procurement to demonstrate how procurement and Accounts Payable would interact.
- Restructure of existing Procurement Team to support new activity and skills required within the organisation to support new processes.
- Development of To Be Processes for Recruitment, Core HR, Absences and Talent Management, including end to end process mapping to demonstrate how hire to retire process would work in practice, including key hand offs and interactions between teams.
- Creation of To Be processes for accounts Receivable, General ledger, Chart of accounts and Advance Collections including how all processes feed into the General Ledger.
- Creation of Target Operating Models to detail how new Oracle system would impact processes and ways of working across the organisation.
- Development of Support Model for post go live, including how Fusion enquiries will be recorded and fed into IT, determining what specialist training and development will be required, mapping escalation routes for hyper care and building in continuous improvement element.
Business Analyst / Change Manager Fusion Project
West Sussex County Council (Via Hammond Clarke)
Chichester
12.2021 - 05.2023
- Fusion Business Analyst/Change Manager as part of Change Team within West Sussex County Council (WSCC), covering Financial modules, including EPM.
- Extensive process mapping of As Is processes and development of To Be processes based on Oracle Standard processes.
- Development of Change Impact Assessment and training plans for finance function to ensure that any changes to process or guidance are recorded and implemented.
- Creation of Finance Target Operating Model for post go live, which picks up any changes to how teams will operate and any structural changes required, due to implementation of Oracle Fusion.
- Supporting implementation of paperless Direct Debits, understanding and documenting their current processes and determining To Be processes and scripts.
- Creation of options paper for customer creation and invoice raising to highlight current issues with data quality and consistency, developing options for future process
- Development of support model options to understand how IT will support new system after go live
Business Analyst Fusion Project (covering Havering and Newham)
Havering Council (Via Allen Lane)
Romford, Havering
07.2019 - 12.2021
- Worked as part of Fusion implementation team in the role of Business Analyst.
- Initially focused on HR system implementation; later expanded to include Financial and Procurement elements.
- Conducted extensive data analysis using various data sets (including employee data) to identify user groups and early implementers and inform training plans for wider roll out.
- Collaborated with functional leads to create business scenarios, map requirements into Fusion system, identify system gaps and recommend alternative processes.
- Mapped end-to-end processes to show system operations and interactions between different Fusion system elements.
- Led Self Service implementation including comparing existing Oracle self-service processes to Fusion capabilities Developed comprehensive self serve guide outlining processes and impacts, accountability and impacts.
- Led on Service Support implementation through remapping of Incident Management and Service Request processes to include Fusion support.
- Supported development of support model that integrated with current ICT and included procurement of Managed Service Partner for issue escalation and resolution.
Business Transformation Analyst
Thurrock Council
Grays, Thurrock
06.2018 - 07.2019
- Business Transformation Analyst at Thurrock Council leading in-depth service reviews to identify areas for improvement in under performing services including Business Intelligence, Contract Management and Procurement and Home to School Transport.
- Developed new business model and strategy for business intelligence, including the implementation of a new business intelligence analytics system.
- Created a future operating model and road map to support shift towards predictive analytics.
- Designed centralised contract management and procurement function integrated with Commissioning, including business model, options paper for delivery methods, and supporting organisational structures.
- Reviewed alignment of Home to School Transport provision with national policy.
- Researched alternative transport options to improve cost effectiveness (e.g., public buses, train travel).
- Mapped seamless end-to-end process from both internal and customer perspectives.
- Conducted feasibility study for the introduction of collaborative Passenger Transport Unit.
Transformational Design Team Manager
Essex County Council
Chelmsford
09.2008 - 02.2018
- Transformational Design Team Manager, leading a multidisciplinary team of Senior Design Analysts and Business Analysts, Junior Business Analysts, Interns and Apprentices.
- Developed career progression pathway to enable development through the roles within the team.
- Formed part of Organisational Effectiveness Team within HR, contributing to Organisation Design Programme alongside Change Management and Organisational Development.
- Led major organisational change initiatives, including design and implementation of a new Target Operating Model, council-wide restructure focusing on spans and layers, which included Executive Director role redesign.
- Played key role in transitioning the council to a Commissioning-led Organisation, including creation of commissioning structure which included development of Commissioning Support Unit.
- Led multiple large scale cost saving projects including centralised Business Support model, which streamlined and centralised business support across the organisation, focusing on self service and development of online support portal adopted council-wide.
- Provided leadership in strategic design, including line and resource management, while driving change, service improvement, and organisational redesign initiatives.
- Applied and developed a range of advanced design tools and methodologies, including Component Business Models, Outcome Chains, and Business Model Canvasses.
Service Improvement Facilitator
Basildon and Thurrock University Hospitals Foundation Trust
Basildon
09.2006 - 08.2008
- Service Improvement Facilitator within Service Improvement Team, supporting the Trust in enhancing service delivery and meeting performance targets.
- Led and contributed to multiple improvement projects focused on operational efficiency and patient outcomes.
- Improved discharge processes by exploring and implementing options such as weekend discharge, nurse-led discharge, and enhanced coordination with care homes and community services.
- Conducted capacity and demand analysis for Endoscopy Clinic, reducing backlog and improving long-term service performance.
- Applied data-driven insights to streamline patient pathways and improve resource planning.
- Gained valuable experience in driving change in complex healthcare environments and promoting service-led improvement approaches.
Clinical Change Project Lead
Basildon Primary Care Trust
Basildon
11.2005 - 08.2006
- Clinical Change Project Lead, supporting implementation of a new clinical IT system across children's and community services.
- Facilitated roll out of Phoenix System One, previously implemented in GP practices, extending its use to wider clinical services.
- Collaborated with GP's, community services, and Accenture to gather and document detailed business and clinical requirements.
- Facilitated effective communication between clinical stakeholders and system developers to ensure alignment with service needs.
- Led and performed extensive system testing, identifying errors and informing development improvements.
- Supported project planning and change management to enable smooth adoption of system across diverse clinical teams.
Service Improvement Project Support (Cancer Services)
Barking, Havering and Redbridge NHS Trust
Romford, Havering
03.2005 - 11.2005
- Service Improvement Project Support Officer within Cancer Services, focused on supporting delivery of national cancer targets.
- Collaborated closely with MDT coordinators and nursing teams to ensure timely discussion of patient cases by consultants, reducing delays in treatment.
- Conducted patient journey mapping for cases where cancer targets were missed, identifying bottlenecks and areas for process improvement.
- Monitored and tracked patient progress along cancer pathways to ensure compliance with treatment timelines.
- Liaised with clinical teams to escalate and resolve delays, ensuring patients received timely interventions.
- Contributed to continuous improvement of cancer service performance through data analysis and service coordination.
- Improved visibility of patient flow and supporting early intervention to prevent breaches in care standards.
PA / Project Support
NHS Modernisation Agency
London, England
03.2003 - 02.2005
- Provided PA and project support to Programme Managers within NHS New Ways of Working initiatives.
- Supported delivery of national transformation projects across multiple NHS Trusts.
- Undertook extensive travel to work directly with local Trusts, ensuring effective project coordination and stakeholder engagement.
- Supported innovative projects including development of the Emergency Care Practitioner (ECP) role.
- Contributed to defining and shaping the ECP role, supporting its integration into emergency care services.
- Supported project planning, administration, and reporting to drive successful implementation.
- Helped establish a model now widely adopted across the UK, transforming front line emergency care delivery.
Education
Certificate of Higher Education - Criminology and Criminal Justice Studies
University of Portsmouth
Distance Learning 01.2003 - 01.2005
Certificate of Higher Education - Psychology
University of Westminster
London 01.1998 - 01.2000
GCSE's - 9 GCSE's grade A-C, 3 A-Levels Grade C (English Literature, Psychology and Biology)
Robert Clack Comprehensive
Dagenham 01.1991 - 01.1998
Skills
- Business Analysis
- Change Management
- Systems skills (Oracle, Liquid Logic, Mission, HSR)
- Process Mapping
- Organisational Redesign
- Stakeholder Management
Professional Development
- 2005 – Prince 2 Project Management Foundation and Practitioner,
- 2008 - FARIC Training (Process Improvement)
- 2011 – Lean Sigma Green Belt
- 2016 – Appreciative Inquiry Training
- 2016 – Organisational Design Training
- 2017 – Lean Six Sigma Effective Change Management
- 2017 – Agile Lean Training
References
References available upon request.
Timeline
Business Analyst
Bristol City Council
03.2025 - 08.2025
Business Analyst
Norfolk County Council
03.2024 - 08.2024
Business Analyst / TOM Design (Oracle)
London Borough of Barnet Council
09.2023 - 03.2024
Business Analyst / Change Manager Fusion Project
West Sussex County Council (Via Hammond Clarke)
12.2021 - 05.2023
Business Analyst Fusion Project (covering Havering and Newham)
Havering Council (Via Allen Lane)
07.2019 - 12.2021
Business Transformation Analyst
Thurrock Council
06.2018 - 07.2019
Transformational Design Team Manager
Essex County Council
09.2008 - 02.2018
Service Improvement Facilitator
Basildon and Thurrock University Hospitals Foundation Trust
09.2006 - 08.2008
Clinical Change Project Lead
Basildon Primary Care Trust
11.2005 - 08.2006
Service Improvement Project Support (Cancer Services)
Barking, Havering and Redbridge NHS Trust
03.2005 - 11.2005
PA / Project Support
NHS Modernisation Agency
03.2003 - 02.2005
Certificate of Higher Education - Criminology and Criminal Justice Studies
University of Portsmouth
01.2003 - 01.2005
Certificate of Higher Education - Psychology
University of Westminster
01.1998 - 01.2000
GCSE's - 9 GCSE's grade A-C, 3 A-Levels Grade C (English Literature, Psychology and Biology)
Robert Clack Comprehensive
01.1991 - 01.1998
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