Corina-Mihaela Novac

• Led front desk team to deliver smooth daily operations and top-tier guest service in a high-volume setting.
• Resolved guest issues swiftly with empathy, improving satisfaction scores.
• Managed reservations and room allocation, driving revenue through effective upselling.
• Promoted Hilton Honors program, increasing guest enrolment rates by 50%
• Twice awarded Team Member of the Month (2024) for exceeding targets and leadership.
• Contributed to Care Committee, supporting team wellbeing and a positive workplace culture.
• Named Sales Superstar of the Year 2024 for outstanding revenue growth due new leads each month
• Delivered training and coaching to uphold Hilton service standards.
• Collaborated with housekeeping, maintenance, and events for seamless guest experiences.
• Handled guest complaints independently, escalating only when needed.
• Provided ongoing coaching on service, upselling, and procedures to reduce manager workload.
• Reported front desk performance and guest feedback to management in real time.
• Identified and fixed workflow inefficiencies to improve operations.
• Coordinated front desk resources for VIP arrivals and special events.
• Managed daily front desk challenges independently to free manager for strategic tasks.
• Consistently went above and beyond to exceed guest and team expectations.

• Lead weekly client onboarding (MI) meetings, delivering detailed statistical reports, insights, and performance updates across recruitment operations.
• Develop and maintain Management Information reports, analysing candidate flow, fulfilment rates, and payroll data to support data-driven decision-making.
• Serve as the primary point of contact for assigned clients, managing day-to-day account queries and maintaining strong, ongoing relationships.
• Track and report on weekly sales performance to assist senior leadership with corrective planning and strategic forecasting, including forecasting staffing requirements for peak business periods, seasonal fluctuations, and client-driven demand spikes.
• Use multichannel sourcing strategies to attract and engage candidates, ensuring timely fulfilment of high-volume staffing requirements, particularly during peak times where demand can increase by 30-40%.
• Coordinate end-to-end onboarding processes, overseeing HR, finance, and IT paperwork for new starters to ensure full compliance and smooth integration.
• Write and post compelling, well-targeted job adverts across various platforms, using strong copywriting skills to drive applicant response.
• Represent the company at job fairs and recruitment events, managing the setup and engagement at the company stand.
• Oversee social media accounts (LinkedIn, Facebook, Instagram) to promote vacancies and build brand awareness within the candidate market.
• Support and manage accurate monthly and bi-weekly payroll processes, including pensions and statutory leave processing (sick, maternity, bereavement).
• Monitor payroll queries, log repeat issues, and work with internal teams to implement process improvements and prevent errors.
• Administer time and attendance systems, ensuring data accuracy and investigating discrepancies or time-theft concerns.
• Approve candidate registrations and inductions following compliance checks and Right to Work verifications.
• Deliver structured induction sessions, setting clear expectations for new hires and ensuring a smooth transition into their roles.
• Collaborate closely with clients to anticipate workforce needs, accurately forecasting headcount requirements that align with production peaks, promotional cycles, or business expansions.
• Successfully managed recruitment pipelines capable of scaling by 25-50% during peak times without compromising candidate quality or onboarding efficiency.

• Organised and led large-scale recruitment events to bring in high volumes of staff quickly and efficiently.
• Set up better systems and spreadsheets to keep track of candidates, helping the team stay organised and on top of the process.
• Used a mix of job boards, social media, referrals, and direct outreach to attract a wide range of applicants.
• Delivered training sessions to both candidates and internal team members, making sure everyone was well-prepared and confident.
• Managed recruitment from start to finish—keeping the pipeline flowing, meeting deadlines, and making sure the right people were in the right roles.
• Supported candidates through every stage, helping them prep for interviews and land jobs with strong salary packages.
• Reported regularly on hiring stats, retention rates, and staffing needs to help the wider team plan ahead and stay on track.
• Worked on more senior or specialist roles too—tailoring the process depending on the client or team needs.
• Improved the onboarding experience so new starters felt more prepared and settled in faster.
• Wrote and posted job ads, organised interviews, and made sure candidates had a smooth, positive experience from start to finish.

• Tracked weekly sales figures and KPIs, producing actionable reports for senior leadership to support business planning and performance improvement.
• Maintained up-to-date knowledge of competitor activity, services, and pricing to identify market trends and client retention opportunities.
• Re-engaged inactive clients and revived dormant accounts, successfully increasing revenue and long-term engagement.
• Provided a high level of service to existing clients, strengthening relationships and consistently generating repeat business and referrals.
• Conducted regular site visits and check-ins to maintain strong, face-to-face client rapport and understand evolving business needs.
• Secured new accounts by offering tailored solutions that aligned with client goals, timelines, and budget constraints.
• Attended onboarding and discovery meetings to capture client pain points and translated them into practical staffing solutions.
• Managed client accounts end-to-end, serving as the main point of contact for queries, service changes, and escalations.
• Worked closely with internal recruitment teams to ensure client requirements were clearly communicated and fulfilled on time.
• Negotiated contract renewals, service terms, and pricing structures to ensure client satisfaction while protecting company margins.
• Assisted with planning staffing strategies during seasonal peaks or short-notice changes, helping clients maintain productivity.
• Trained junior account coordinators and new team members, supporting their development and ensuring high service consistency.
• Collaborated with marketing to support targeted outreach campaigns, promoting service offerings to new sectors.

Let me know if you'd like a condensed

• Confirm staff attendance, manage sign-in procedures, and ensure correct departmental allocations across multiple shifts and sites.
• Proactively manage absences, sickness, and last-minute no-shows. Arrange cover efficiently and address any unauthorised absences in a timely and professional manner.
• Maintain up-to-date knowledge of staffing patterns. Handle incoming phone and email enquiries, providing accurate and timely responses.
• Produce and submit daily timesheets and client reports. Handle ad-hoc queries promptly while meeting internal and client-specific deadlines.
• Liaise closely with staff, team leaders, managers, and the payroll department to ensure bookings are fulfilled. Attend daily client or internal meetings as required.
• Investigate and resolve payroll-related issues and queries effectively.
• Authorize and plan staff holidays. Manage return-to-work processes including RTW interviews and deciding on any stool kit requirements.
• Carry out internal administration duties using MS Excel, Word, and Outlook. Oversee regular compliance checks including weekly locker and pocket searches.
• Monitor temporary workers, support performance management, and escalate issues where necessary.
• Ensure all new starters are properly inducted and trained. Re-brief staff as needed to uphold service quality and site standards.
• Develop creative, efficient solutions to meet client staffing requirements and uphold service delivery standards.