Corina Caires Teixeira
London,UK
Summary
Friendly and motivated customer-focused professional with experience in team training, customer service, and diary management. Strong communicator with a proven ability to build rapport with customers, work effectively within teams, and manage multiple tasks in busy environments. Reliable, organised, and committed to providing excellent service while maintaining a professional and positive approach.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Dog sitter
Self employed
Kennington, Southwark
2022.05 - Current
- Followed set routines for feeding, exercise, rest periods so as not to disrupt established habits of the dog.
- Ensured overall pet well-being by preparing balanced meals and refreshing water supplies.
- Maintained cleanliness of pets' living areas, with regular cleaning and disinfecting procedures.
- Built positive relationships with pet owners, through regular communication and updates on their pets' well-being.
- Managed appointment bookings, maintained an organized diary to track schedules and bookings
Crew trainer
McDonald's
Brixton, Lambeth
2019.01 - 2021.04
- Training new staff on food preparation, customer service, cleaning procedures, and safety standards.
- Demonstrating proper procedures and making sure employees follow company policies.
- Coaching and giving feedback to crew members to help them improve.
- Helping maintain quality standards for food, cleanliness, and customer service.
- Promoting workplace safety and ensuring food safety procedures are followed.
- Leading by example through strong performance and professionalism.
- Assisting managerial tasks , such as helping resolve minor customer concerns before escalating to a manager, Assisting with shift changeovers and handovers.
Education
NVQ Level 3 - Performing Arts
Lambeth College
London 2018.09 - 2019.09
Skills
- Excellent Customer Service
- Strong Communication Skills
- Teamwork
- Organisation and Time Management
- Problem Solving
- Cash Handling and Till Operation
- Ability to Work in Fast-Paced Environments
- Attention to Detail
- Reliability and Punctuality
- Multitasking
- Appointment Scheduling
- Microsoft Office (Word, Outlook, Excel)
- Telephone and Email Communication
Timeline
Dog sitter
Self employed
2022.05 - Current
Crew trainer
McDonald's
2019.01 - 2021.04
NVQ Level 3 - Performing Arts
Lambeth College
2018.09 - 2019.09