Corin Matthews
Bristol
Summary
Experienced and adaptable professional with a strong background in customer service, account management, and relationship building. Skilled at fostering client partnerships, driving satisfaction, and meeting retention goals through tailored solutions and proactive communication. Combining creativity, leadership, and cultural awareness, excels in delivering exceptional client experiences and solving challenges with efficiency and insight.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Account manager
3P Learning
Bristol
01.2022 - 11.2024
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Achieved client satisfaction by managing key accounts effectively.
- Managed business relationships to ensure loyalty and long-term commitment.
- Developed new strategies with focus on customer retention.
- Negotiated contracts to secure profitable deals.
- Collaborated with sales team for achieving shared objectives.
- Established strong rapport with clients through regular communication.
- Implemented customer service policies, enhancing client experience.
Costumer Support Agent
3P Learning
Bristol
06.2019 - 06.2022
- Kept abreast with latest updates about company's offerings-ensured accurate information relayed to customers at all times.
- Improved rapport with customers by providing empathetic and patient support during difficult situations.
- Managed customer complaints, ensuring positive experience.
- Assisted customers with queries, improved satisfaction rate.
- Resolved technical issues for enhanced customer trust.
- Facilitated smooth communication between company and clients by resolving misunderstandings promptly.
Travel Expert
STA Travel
02.2017 - 06.2019
- Enhanced customer satisfaction by tailoring bespoke travel packages.
- Developed in-depth knowledge of various worldwide destinations for better client service.
- Secured repeat business with exceptional customer service skills.
- Resolved conflicts and complaints, ensuring client retention.
- Offered expert advice on visas, insurance, and local customs to ensure seamless trips.
- Boosted sales through strategic up-selling tactics.
- Navigated complex booking systems, securing best deals possible.
- Collaborated closely with colleagues during peak seasons; ensured efficient operations.
Customer Service
Empire Cinemas
Slough
02.2016 - 05.2016
- Enabled smooth running of cinema operations by maintaining clear, effective communication with Box Office and front-of-house staff.
- Demonstrated fantastic customer service in all customer interactions, answering queries in professional and tactful manner.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
Stores Manager
Beckhoff Automation Ltd
08.2015 - 02.2016
- Solely responsible for co-ordinating national and international deliveries for the company using multiple account systems to finalise orders
- Liaising with the procurement and export teams to ensure products were successfully picked, packed and delivered according to the order.
- Conducted regular stock audits to reduce discrepancies in inventory records.
- Coordinated deliveries for improved efficiency and punctuality.
Education
B.A. (Hons.) - Performing Arts
University of Gloucestershire
Gloucester, Gloucestershire 09.2012 - 06.2015
GCE Advanced Level (A Levels) - Drama, English Language and Literature
Windsor Boys School
Windsor 09.2007 - 07.2012
Skills
- Teamwork
- Communication
- Adaptability
- Innovation
- Leadership
- Networking skills
- Database management
- Revenue retention
- Salesforce
- Customer rapport
References
References available upon request.
Affiliations
- Sport – I enjoy Football, Rugby, Basketball, Tennis and Running. I play Football and Basketball where I can and I run often.
- Travel – I have been to New Zealand, Australia, Bali, Thailand, Cambodia, America and more.
- Film and Theatre – I have a passion for film and Theatre and regularly write film reviews in my down time.
Timeline
Account manager
3P Learning
01.2022 - 11.2024
Costumer Support Agent
3P Learning
06.2019 - 06.2022
Travel Expert
STA Travel
02.2017 - 06.2019
Customer Service
Empire Cinemas
02.2016 - 05.2016
Stores Manager
Beckhoff Automation Ltd
08.2015 - 02.2016
B.A. (Hons.) - Performing Arts
University of Gloucestershire
09.2012 - 06.2015
GCE Advanced Level (A Levels) - Drama, English Language and Literature
Windsor Boys School
09.2007 - 07.2012
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