Corin Beck
Durham
Summary
Accomplished professional with a strong focus on customer relationship management and operational efficiency. Demonstrates expertise in team leadership and development, change management, and risk and compliance oversight. Known for creative problem solving and strategic leadership, driving performance management through data-driven decision making. Adept at stakeholder engagement, aiming to leverage skills in a dynamic environment to achieve organisational goals.
Overview
8
8
years of professional experience
Work history
Operations and Performance Manager
Lloyds Bank
05.2023 - 06.2025
- Led operational delivery across a network of 10 branches, upholding rigorous quality and efficiency standards while applying HR policy to strengthen attendance and promote safeguarding practices.
- Used MI dashboards to identify performance trends, address underperformance, and drive continuous improvement across KPIs. Led to an increase of over 10% in both NPS and appointment booking.
- Promoted inclusive leadership by supporting multi faith team, introducing flexible working arrangements during religious observances and leading initiatives such as the creation of a prayer room to foster belonging and reduce conflict.
- Developed and executed business continuity plans during periods of operational disruption, ensuring uninterrupted service delivery, a reduction of over 30% in 'black zones'.
Senior Manager
Lloyds Bank
09.2022 - 05.2023
- Led a geographically diverse team of 70+ colleagues across multiple sites via a mix of high visibility and remote management, aligning strategic goals and ensuring consistent performance delivery.
- Implemented an innovative internal training management process, achieving 100% target success rates resolving prior underperformance challenges.
- Led formal risk assessments and implemented mitigation strategies, resulting in green ratings across multiple sites in annual risk inspections.
- Promoted a collaborative and results-driven workplace culture to advance both individual and collective team performance metrics.
Bank Manager
Lloyds Bank
06.2017 - 09.2022
- Enhanced team performance, leading to increased booking appointment levels by 20% and improved operational efficiency resulting in national recognition.
- Oversaw the operation of the largest branch in the area, exemplifying effective leadership practices to consistently achieve outstanding results.
- Fostered a key stakeholder relationship with a third-party company through clear communication with senior partner, contributing to the development of a new role tailored to support mass affluent customers as part of an innovative organisational change.
- Championed leadership behaviours by mentoring and coaching peers across the region, driving improvements in overall performance standards.
Education
BA - Economics
Manchester University
ManchesterSkills
- Customer relationship management
- Operational Efficiency
- Team leadership and development
- Change management
- Risk and compliance oversight
- Creative problem solving
- Strategic leadership
- Performance management
- Data-driven decision making
- Stakeholder engagement
Timeline
Operations and Performance Manager
Lloyds Bank
05.2023 - 06.2025
Senior Manager
Lloyds Bank
09.2022 - 05.2023
Bank Manager
Lloyds Bank
06.2017 - 09.2022
BA - Economics
Manchester University