Coralie Treherne

• Achieving daily and weekly KPI's and personal targets
• Selling/upselling skincare products in a luxury department store environment
• Advising customers on personalized skincare solutions that best suit their needs
• Giving skincare demonstrations, outlining key ingredients, usage and benefits
• Presenting an extensive knowledge on every product and spreading brand awareness
• Serving and interacting with customers within a team dynamic

Achievements -

• Winning a team incentive for selling a skincare bundle worth €650 in a single transaction sale
• Achieving many multiple high value sales boosting the team's earnings exceeding weekly target
• Given responsibility of the visual merchandising during a company promotion period

• Identify, analyse and interpret trends and patterns on digital marketing platforms
• Investigate and solve issues regarding content that is reported for account support or safety
• Determine if the content meets the necessary criteria and action or escalate according to defined policies and procedures
• Respond to user inquiries with high standards of quality, speed, empathy and accuracy
• Understand and remain up to date with client policies and guidelines

Achievements -

• On average exceeding the target of productivity and quality requirements, receiving team recognition

• Providing one to one client consultations, educating them on all areas of the relevant treatment
• Selling and recommending suitable skincare products to customers to suit their needs accordingly
• Performing laser treatments with medical grade equipment, following all strict health and safety procedures
• Scheduling appointments, taking payments, answering emails and phone calls
• Accurately recording client details and confidential data, keeping the clinic clean to hygiene standards

Achievements -

• Carrying out treatments on clients, receiving a high number of five-star reviews
• Built a loyal client base with regular and returning clients

• Presenting jewellery to customers and showcasing options to meet their demands
• Giving customers knowledgeable advice on all products and brands
• Taking in items to be repaired ranging from watches, jewellery repairs and ring cleaning
• Maintaining visual merchandising standards
• Selling a huge variety of products, demonstrating ability to explain the key features of each item

Achievements -

• Receiving team recognition for a challenge; selling the highest value of items in a time frame
• Winning team incentives for hitting sale targets first within a deadline