Coral Gray
Springfield,Chelmsford
Summary
Dedicated, reliable, and professional individual with expertise in behaviour observation and reporting, scientific surveying, animal welfare legislation and requirements, and effective communication. Proven ability to collaborate within large teams, manage a variety of animals, provide high quality animal care and welfare, and apply critical and logistical thinking. Skilled in time and task management, organisation, and prioritisation. Committed to advancing career goals through continuous learning both in higher education and workplaces, and contribution to the scientific and animal care fields.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
GENERAL ASSISTANT
CO-OPERATIVE
09.2023 - 06.2025
- Communicate effectively with customers and support them with their shopping experience and purchases.
- Handled customer inquiries and provided information to enhance customer satisfaction.
- Worked on till operations efficiently, and handled cash transactions accurately reducing queues at the checkout for items, lottery tickets, alcohol, cigarettes and tobacco, as well as sending and collecting parcels.
- Stock products throughout the store including appropriately date rotating perishable food items.
- Remerchandising bays to plans to better promote new stock.
- Correctly using technology and equipment such as till systems, parcel service systems and stock devices.
- Maintained cleanliness and organisation of workspace to promote a safe environment.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
ANIMAL CARE VOLUNTEER
HOPEFIELD ANIMAL SANCTUARY
09.2023 - 01.2024
- Worked with a variety of species, most being rescued animals with additional needs, including domestics, livestock, small mammals, exotics, and a variety of avian species.
- Completing general husbandry tasks such as cleaning and maintenance of enclosures, providing animals with feed containing their required essential nutrients portioned within their feeding schedules, general grooming, and safely transferring between enclosures.
- Proper handling and restraint of animals to ensure they had access to safe and appropriate enclosures e.g. safely moving the rabbits from their indoor enclosures to their outdoor enclosures during the day, and safely leading horses and donkeys between stables and fields.
- Effective communication within a small team and an exceptionally high standard of time-management due to the amplified need to achieve tasks quickly and efficiently as the sanctuary houses over 500 animals.
- Completing temperament and behaviour observations to ensure the health and safety of the animals and myself before entering enclosures.
- Completing visual and physical health checks and providing animal with additional care needs the proper level of care required to ensure their welfare needs are met and promptly reporting any concerns to supervisors.
- Working with the animals while open to the general public and answering questions, communicating effectively, and educating visitors on animal care practices.
- Developed enrichment activities for animals to promote natural behaviours, reduce stereotypical behaviours and reduce boredom.
- Handled situations involving aggressive or frightened animals as many residents at the sanctuary had ben previously abandoned, injured, and/or abused.
- Performed grooming duties such as washing, brushing and nail clipping to maintain proper hygiene and welfare standards.
FLOOR ASSISTANT
B&M
09.2022 - 09.2023
- Facing products throughout the store, ensuring there’s no damaged stock, misplaced items or out of date food left on the shelves
- Remerchandising different departments, and reorganising displays visually and by following planograms to attract customers and promote products
- Replenishing stock throughout the store and making sure the items are in the correct departments
- Answering customers questions, helping them to locate items, and supporting them with moving and purchasing heavy furniture
- Following daily instructions from management and completing new tasks effectively
- Clean and tidy shelves, stock and aisles to make sure the shop floor is presentable to customers, and clean spillages or breakages to prevent accidents/injuries
- Collaborated and communicated with a large team to effectively complete day-to-day tasks and enable smooth running of a sizeable, busy store
SALES ASSISTANT
GREENBROOK GARDEN CENTRE
04.2022 - 06.2022
- Managed busy tills while assisting customers with purchases and queries.
- Operated tills and card machines efficiently to ensure smooth transactions.
- Handled cash payments, accurately calculating change for each transaction.
- Maintained cleanliness of tills and shop floor through regular sweeping, dusting, and disinfecting.
- Weighed, bagged, and priced stock to maintain inventory standards.
Education
Level 3 Advanced Technical Diploma - Animal Management
WRITTLE UNIVERSITY COLLEGE
09.2023 - 08.2024
GCSE’S - English Language, English Literature, Maths, Combined Science, Art and Design, History
THE BOSWELLS SCHOOL
09.2017 - 08.2022
Skills
- Scientific surveying
- Behaviour observation and reporting
- Effective communication
- Team collaboration
- Animal care and management
- Critical and logistical thinking
- Time and task management, organisation, and prioritisation
PERSONAL SUMMARY
As someone that enjoys acquiring new knowledge, I spend time reading, watching documentaries, and listening to podcasts generally themed around zoology and conservation. I also partake in a range of recreational activities such as casual equine sport, attending live music shows and art exhibitions, playing video games on a variety of consoles, wildlife walks, and spending time with my rabbits.
Affiliations
- Personal pet care
- Equine activities
- Conservation volunteering
- Wildlife surveys and research
Accomplishments
- Bronze and Silver Duke of York Inspiring Digital Enterprise Awards
- Intermediate Horse Riding Level
- Unit Accreditations in Animal Nursing, Wildlife Ecology and Conservation, Kennel and Cattery Management, Business Management, Estate Skills, and Zoological Collections
Certification
- Currently studying towards an online Marine Biology Diploma (150 CPD points) with 12 modules including microbes, invertebrates, vertebrates, ecosystems, populations and communities, food webs, climate change effects, and human impacts.
Timeline
Level 3 Advanced Technical Diploma - Animal Management
WRITTLE UNIVERSITY COLLEGE
09.2023 - 08.2024
GENERAL ASSISTANT
CO-OPERATIVE
09.2023 - 06.2025
ANIMAL CARE VOLUNTEER
HOPEFIELD ANIMAL SANCTUARY
09.2023 - 01.2024
FLOOR ASSISTANT
B&M
09.2022 - 09.2023
SALES ASSISTANT
GREENBROOK GARDEN CENTRE
04.2022 - 06.2022
GCSE’S - English Language, English Literature, Maths, Combined Science, Art and Design, History
THE BOSWELLS SCHOOL
09.2017 - 08.2022
Similar Profiles
Jake PayneJake Payne
Warehouseman at Co-OperativeWarehouseman at Co-Operative
Lauren MeiklejohnLauren Meiklejohn
Customer service assistant at Co-operativeCustomer service assistant at Co-operative
Jessica holdingJessica holding
Customer service advisor at Co-operativeCustomer service advisor at Co-operative
Claudia StaintonClaudia Stainton
Talent Manager at VenatrixTalent Manager at Venatrix
Karina FontanezKarina Fontanez
Director of Retention at Lasell UniversityDirector of Retention at Lasell University