Coral Nicholson-Rands
GRANTHAM,Lincs
Summary
Motivated professional with strong interpersonal skills in retail environments. Demonstrates adaptability and initiative, contributing to team success and customer satisfaction. Eager to learn and embrace new challenges in fast-paced settings.
Overview
1
1
Certification
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Counter Lead
ESTEE LAUDER
grantham, Lincs
06.2022 - 05.2026
- Actively listened to customers to fully understand requests and address concerns.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Maintained clean, tidy and organised checkout areas.
- Responded to customer inquiries with relevant information.
- Assessed cashier performance, offering assistance in resolving cash handling and customer service issues.
- Solved complex customer complaints by providing smart solutions to maintain customer satisfaction.
- Supervised team of cashiers, overseeing daily operations to maintain efficient service and customer satisfaction.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained neat and clean shop floor and storage areas.
- Stayed updated on product specifications, availability and pricing to answer cashier and customer queries.
- Maintained up-to-date knowledge of store promotions, policies, and products to provide informed assistance to both customers and staff.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Processed credit card and cash payments with accuracy.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Checked inventory system to locate items at other stores for enhanced customer experience.
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
- Checked merchandise to confirm correct storage, display and labelling, instructing staff on corrective actions to attract customers.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Held team to company policies and best practices in customer service.
- Analysed sales data to identify trends, forecast demand, and adjust inventory levels accordingly.
- Retrieved items from shop floor, shelves and displays upon request by checkout teams or customers to replace purchased items.
- Helped store management with developing promotions by suggesting approaches based on sales trends and customer requests.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Assessed returned stock and decided appropriate action to minimise product wastage.
- Monitored department for signs of theft and implemented corrective actions to prevent recurrence.
- Helped checkout staff assess customer IDs, checking for validity for age-restricted purchases.
- Assisted customers in locating items on shop floor by showing item location and explaining product range.
- Coordinated scheduling for cashier staff, ensuring optimal coverage during peak hours and special events.
- Handled escalated customer complaints with diplomacy, achieving resolutions that maintained high levels of customer satisfaction.
- Analysed sales data to recommend adjustments in staffing and operations, leading to improved profitability.
- Developed customer loyalty schemes, contributing to increased repeat business and positive brand reputation.
Counter Manager
Estee lauder Clinique
Grantham , Lincs
11.2012 - 03.2022
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Maintained clean, tidy and organised checkout areas.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
- Taught staff how to handle difficult situations with calm and professionalism.
- Responded to customer inquiries with relevant information.
- Assessed cashier performance, offering assistance in resolving cash handling and customer service issues.
- Solved complex customer complaints by providing smart solutions to maintain customer satisfaction.
- Closely monitored cashier operations to tend to colleagues requiring assistance.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained neat and clean shop floor and storage areas.
- Stayed updated on product specifications, availability and pricing to answer cashier and customer queries.
- Maintained up-to-date knowledge of store promotions, policies, and products to provide informed assistance to both customers and staff.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Processed credit card and cash payments with accuracy.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Checked merchandise to confirm correct storage, display and labelling, instructing staff on corrective actions to attract customers.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Packed purchased items properly to prevent damage to delicate products.
- Retrieved items from shop floor, shelves and displays upon request by checkout teams or customers to replace purchased items.
- Held team to company policies and best practices in customer service.
- Helped store management with developing promotions by suggesting approaches based on sales trends and customer requests.
Sales Advisor
ESTEE LAUDER
Peterborough , Lincs
11.2011 - 11.2012
- Identified customer needs through effective questioning and recommended appropriate products.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Listened intently to customers to identify upselling opportunities.
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Collaborated with team members to share best practices and improve overall sales performance.
- Consistently achieved or surpassed sales targets.
- Achieved monthly sales targets by employing up-selling and cross-selling techniques.
- Developed and maintained strong relationships with clients to foster repeat business and referrals.
- Followed brand guidelines to provide consistent customer experience.
- Adapted sales techniques to align with evolving consumer behaviours and preferences.
- Maintained up-to-date knowledge of market trends and competitor activities to advise customers accurately.
- Managed customer appointments and follow-ups through efficient scheduling and communication.
- Facilitated a positive shopping experience by maintaining a tidy and inviting store environment.
- Participated in training sessions to enhance product knowledge and sales skills continuously.
- Exhibited first class customer follow-up support for enhanced service.
- Assisted in visual merchandising, ensuring displays were attractive and compliant with brand standards.
- Conducted product demonstrations to highlight features and benefits, increasing purchase likelihood.
- Worked closely with the marketing department to create compelling promotional materials.
- Verified and reviewed completed contracts to maximise customer satisfaction.
Education
Diploma of Higher Education - Beauty Therapy
Bedford College
BEDFORD , MK 09.1994 - 06.1996
Skills
- Applied strong people skills and upselling techniques in retail environments
Languages
English
First language
Certification
- Beauty therapy, aromatherapy, reflexology, electrical beauty
Interests
- Extensive jewellery collection, swimming, walking my dog, reading
Timeline
Counter Lead
ESTEE LAUDER
06.2022 - 05.2026
Counter Manager
Estee lauder Clinique
11.2012 - 03.2022
Sales Advisor
ESTEE LAUDER
11.2011 - 11.2012
Diploma of Higher Education - Beauty Therapy
Bedford College
09.1994 - 06.1996