Cora Stewart
Grantown on Spey,Highland
Summary
I am a highly motivated individual with a strong willingness to learn and adapt to any role I am given. In addition, I have a highly organisational nature and enjoy a varied and busy workday. I am well versed in prioritising tasks and timekeeping, as they were key elements of my previous employments. My previous working experience, has helped me develop strong communication skills as well as improving my leadership skills over the years. I maintain a friendly disposition and always do my best to make co-workers and others feel comfortable. Working as a manager has given me the confidence to undertake more leadership roles and to be a good role model for my team. I always bring a positive attitude to any workplace and my work ethic ensures I represent my setting to the highest standard possible. I am motivated and experienced and always willing to better myself and my team in order to carry out my role effectively.
Overview
13
13
years of professional experience
Work history
Childhood Practice Manager
Care And Learning Alliance
Inverness, Highland
10.2023 - Current
- Managed food preparation areas for adherence to proper hygiene standards in meals served to children.
- Collaborated with staff members to create engaging lesson plans, enhancing child development.
- Handled recruitment process for new staff, ensuring best fit for nursery needs.
- Regularly updated child records accurately reflecting current developmental stage and any special requirements.
- Conducted employee training sessions for enhanced service provision in the nursery.
- Provided safe and stimulating environment for children, promoting their learning and development.
- Worked flexible shift pattern to accommodate nursery opening hours.
- Managed team of 12 staff members within nursery setting.
- Safeguarded children appropriately to meet legal requirements.
Early Years Practitioner
Cairngorm Early Learning and Childcare
Aviemore, Highland
03.2021 - 10.2023
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Conducted risk assessments for activities to uphold Health and Safety.
- Established rapport with families and delivered comprehensive progress reports.
- Served as Key Person for 10+ children.
- Cared for babies from changing nappies to managing nap schedules.
Customer Service Advisor
NSL
Dingwall, Highland
03.2019 - 03.2021
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Shared customer feedback and suggested improvements to enhance team performance.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Investigated customer queries and responded within defined SLAs.
- Worked with call handling technology to respond to increased customers within target timeframes.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Maintained office files in both electronic and hard copies.
- Responded to telephone enquiries from clients, vendors and members of public.
- Welcomed guests and clients in upbeat and friendly manner.
- Improved office efficiency by managing client correspondence, record tracking and data communications.
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
- Received and screened high-volume internal and external communications, including calls, email and mail.
Care Assistant
Strathallan House
Strathpeffer, Highland
07.2018 - 11.2018
- Maintained confidentiality and compliance standards for optimised patient care.
- Minimised care continuity issues by keeping thorough, accurate records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Positioned, lifted and transported patients with limited mobility.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Assisted with medicine and stock counting, ordering and replenishing.
Early Years Practitioner
Little Angels Nursery
Dingwall, Highland
05.2016 - 07.2018
- Thoroughly cleaned and disinfected play areas to control health risks.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Managed and administered medications and minor first aid treatments, prioritising child safety and wellbeing.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Prepared nutritious meals and snacks, carefully adhering to individual dietary requirements and portioning standards.
- Conducted risk assessments for activities to uphold Health and Safety.
- Created safe and stimulating outdoor learning environments.
- Communicated daily observations with guardians, maintaining detailed development records.
- Served as Key Person for 10+ children.
- Cared for babies from changing nappies to managing nap schedules.
- Utilised learning through play to enhance children's creativity.
- Supervised groups of children on educational excursions.
- Safeguarded children appropriately, escalating concerns to senior staff.
- Supported children with toilet training to aid physiological development.
- Provided extra-curricular care in after-school clubs.
- Built positive relationships with families, enhancing trust in care provisions.
Sales Assistant
Sweet Treats
Dingwall, Highland
12.2012 - 08.2015
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Worked energetically to maintain efficient operations during peak trading hours.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
SVQ Level 3 - Management
Virtual Learning Academy
SVQ Level 3 - Social Services (children and young people)
HiMATS
Scottish Qualifications Certificate - Advanced Higher Music
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - Higher English
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - Higher Music
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - Higher Human Biology
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - National 5 English
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - National 5 Geography
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - National 5 Mathematics
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - National 5 Music
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - National 5 Art and Design
Dingwall Academy
Highland, HLDScottish Qualifications Certificate - National 5 Biology
Dingwall Academy
Highland, HLDBachelor of Arts - Childhood Practice
UHI Inverness
Inverness 09.2024 -
Skills
- Listening
- Communication
- Computer Skills
- Customer Service
- Leadership
- Management Skills
- Problem-Solving
- Friendly
- Efficient
- Time Management
- Organisation
- Punctuality
- Multitasking
Timeline
Bachelor of Arts - Childhood Practice
UHI Inverness
09.2024 -
Childhood Practice Manager
Care And Learning Alliance
10.2023 - Current
Early Years Practitioner
Cairngorm Early Learning and Childcare
03.2021 - 10.2023
Customer Service Advisor
NSL
03.2019 - 03.2021
Care Assistant
Strathallan House
07.2018 - 11.2018
Early Years Practitioner
Little Angels Nursery
05.2016 - 07.2018
Sales Assistant
Sweet Treats
12.2012 - 08.2015
SVQ Level 3 - Management
Virtual Learning Academy
SVQ Level 3 - Social Services (children and young people)
HiMATS
Scottish Qualifications Certificate - Advanced Higher Music
Dingwall Academy
Scottish Qualifications Certificate - Higher English
Dingwall Academy
Scottish Qualifications Certificate - Higher Music
Dingwall Academy
Scottish Qualifications Certificate - Higher Human Biology
Dingwall Academy
Scottish Qualifications Certificate - National 5 English
Dingwall Academy
Scottish Qualifications Certificate - National 5 Geography
Dingwall Academy
Scottish Qualifications Certificate - National 5 Mathematics
Dingwall Academy
Scottish Qualifications Certificate - National 5 Music
Dingwall Academy
Scottish Qualifications Certificate - National 5 Art and Design
Dingwall Academy
Scottish Qualifications Certificate - National 5 Biology
Dingwall Academy
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