Cora Neve

• Working as a Customer Specialist Support Advisor
• Completing member requests to approve medical treatment
• Advising members of processes involved to access treatment and appropriate health support
• Advising members of their policy benefits and eligibility
• Collaborated with other teams to developed new procedures to streamline workflow and increase productivity.
• Aiding members to resolve and/or understand any claims queries
• Managing multiple priorities whilst ensuring excellent member experience at all times.
• Handling customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Participate in regular training sessions to enhance product knowledge and service delivery skills.

• Sales for Saga Travel Insurance
• Resolving customer queries regarding policy updates, upgrades, refunds, cancellations, renewals, duplicate payments etc
• Referrals to underwriting and other departments when customers health or travel requirements change and need further review
• Ad-hoc customer service

I had a longer than expected break in employment due to Covid 19 pandemic. My plan for the latter end of 2019 was to organise moving our home and business from Herefordshire to Ceredigion and pursue new employment there, our move was completed in January 2020. However, I suffer with arthritis and take immunosuppressant medication which successfully treats my symptoms but categorised me as vulnerable during Covid 19 lockdowns. I had to isolate longer than most and at the time seeking new employment was not advisable.

Provided administrative support across several teams as required, this included;

• Dealing with queries from patients and other organisations
• Managing patient appointments
• Recording meeting minutes accurately, communicating with relevant teams for prompt action
• Managing highly complex diaries for senior staff through effective calendar planning
• Updating client records with strict attention to confidentiality, maintaining full GDPR compliance
• Drafted, printed and compiled important formal documentation, strictly meeting required standards

• Providing administrative support to Fundraising team
• Collating information for charity newsletter before printing and other communications to keep our members updated
• Updating SWHP Facebook and website
• Any ad hoc requests from General Manager and Chairman relating to trustee meetings, legacies, preparing employee contracts etc.

• Assisting patients and carers with problem solving when Genus supplied medical equipment was malfunctioning
• Dealing with enquiries from customers in relation to their orders
• Processing wholesale orders
• Logging all incidents as advised by customers
• Liaising with Genus distributors in relation to customer orders
• General Admin

• Providing support to installers and customers for PassivSystems products (heating and hot water system monitoring)
• Helping installers to problem solve when on-site at installations
• Dealing with customer queries relating to readings and performance of their systems
• Logging customer queries daily and assigning these for resolution to individuals within the team
• Collating and reporting quality assurance statistics on customer contacts daily to management
• Offering detailed advice on product and service benefits to potential customers

• Worked to facilitate positive, productive working environments through reliable administrative support

• Providing telephone support to Beko customers on use of their appliances
• Troubleshooting when customers called with problems
• Organising engineer services when customers required
• Investigating any complaints from customers and resolving them within company guidelines and procedures.

• Providing office administration support

• I worked on a voluntary basis for this start up charity providing administrative support

Studied for a BA Law

• Quality Auditing of IT software projects
• Identifying potential for process improvements in IT projects
• Assisting IT teams in developing and implementing new processes
• Managing roll-out of new processes across IT projects
• Reviewing comprehensive documentation of all IT projects assigned for compliance and usability.
• Conducted comprehensive system audits to identify and rectify operational inefficiencies.
• Facilitated staff training programs on latest QA expectations and technologies for increased productivity.

• Lead role in assisting the Directors in their management assignments
• Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars
• Improved overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
• Assisted in development of reports for local authorities and project stakeholders when planning applications were made

• Conducting IT software project reviews, quality audits and inspections
• Identifying, designing and implementing IT software process improvements in line with quality standards

• I worked for this software house who supplied a Finance and Insurance software product for Ford Motor Company
• Analysing the processes throughout the IT development cycle
• Conducting IT quality audits and identifying areas for improvement
• Working with the Project teams to achieve a quality product.

• Installation and dealer training on customised IT software products for UK and overseas dealers
• Design, testing and creating documentation (technical and user) for these products
• Providing software and hardware support for my colleagues and users as required