Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Constanza Aguirre Jammaers

Constanza Aguirre Jammaers

London

Summary

I consider myself a responsible, dynamic and creative person, who is able to adapt quickly to new situations due to past experiences of moving into 3 different countries and learning a new language to be able to communicate effectively. I enjoy working as a part of a team

and I'm not phased by conditions of high pressure. I'm able to use my own initiative to solve problems efficiently and achieve the goals and objectives set by the company. I am a sociable, friendly and positive person, full of energy and able to bring out the best in those around me; Proven ability to establish and maintain excellent communication and relationships with clients. I'm now looking for an opportunity to put these skills and attributes into practice.

Overview

1
1
year of professional experience

Work history

FOH Team Member

Miller & Carter
Bristol , Somerset
11.2022 - 02.2024
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Food and Beverage Assistant

Novotel Hotel
Bristol, Somerset
05.2023 - 09.2023
  • Provided first-class customer care through helpful, friendly service.
  • Completed daily set up and pack down duties, cash counting and stock replenishing.
  • Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
  • Guaranteed outgoing orders met high company standards, maintaining service quality and consistency.
  • Actively listened to guests and understood when managing complex food service complaints.
  • Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
  • Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
  • Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
  • Answered phones and entered reservation requests into system promptly and accurately.
  • Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
  • Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders.
  • Resolved guest queries in line with service standards and protocols.
  • Maintained bar stocks, replenishing daily as necessary.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Education

A-Levels - TV and film production level 3

South Gloucestershire and Stroud College
Stroud
09/2021 - 05/2023

Skills

  • Menu knowledge
  • Upbeat, outgoing and positive
  • Extensive hospitality background
  • Food and beverage specialist
  • Food safety understanding
  • Spirits, wine and food service
  • Barista experience
  • Food hygiene protocol
  • Table service
  • Table check-ins
  • Efficient payment processing
  • Special dietary requirements
  • Effective sales techniques
  • Highly responsible and reliable

Languages

English
Fluent
Spanish
Native

Timeline

Food and Beverage Assistant

Novotel Hotel
05.2023 - 09.2023

FOH Team Member

Miller & Carter
11.2022 - 02.2024

A-Levels - TV and film production level 3

South Gloucestershire and Stroud College
09/2021 - 05/2023

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Constanza Aguirre Jammaers