Constance Mlagami
London
Summary
Experienced Product Manager with over 7 years of industry experience across sectors in AI, Salesforce implementations, E-commerce and Finance. I bring a broad skill set and a strong track record of delivering value-driven solutions. Certified Scrum Product Owner and Scrum Master, with a solid foundation in agile product development and cross-functional team leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Product Manager
Taylor & Francis Part of Informa Group
01.2022 - 12.2023
- Directed multiple Salesforce digital transformation initiatives. Removing manual processes and automating workflows led to 78% reduction in operational costs, provided time savings and increased revenue.
- Developed and communicated the Product Vision and Strategy frequently to Senior Management and Delivery Teams to promote shared understanding.
- Conducted Customer interviews and workshops. Led the team in ideation, wireframes and prototype reviews.
- Led product backlog management sessions to represent the voice of the Customer and maximise value.
- Led Scrum Teams in product development and cross functional collaboration with Designers, Solution Architects, Developers, Sales & Marketing Teams to ensure alignment across the business.
- Led Sprint Reviews to get feedback on the increment from Stakeholders.
- Held frequent Stakeholder updates and managed Stakeholder expectations to minimise conflict.
- Spearheaded Business User Testing sessions and change management across the business to ensure smooth user adoption and rectify any issues post release.
Business Analyst/Product Owner
DB Technology Ltd
07.2018 - 12.2021
- Spearheaded an entire Chatbots product lifecycle.
- Led a high performance team in delivery of AI products, resulting in reducing operational costs by 30% and increasing employee engagement across the business.
- Voice of the customer in product backlog management and built customer centric products,
- Collaborated with Digital Marketing Team to ensure high product visibility and success. Continuous iteration and customer engagement to deliver products that met users' needs.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Digital Business Analyst
BWB Consulting Ltd
05.2014 - 06.2018
- Elicited requirements from Senior Stakeholders and translated these into technical requirements for the development teams. Documented procedures and business processes and shared information with appropriate stakeholders.
- Developed process flows to describe and lay out logical operational steps. Undertook Customer Surveys and workshops to clearly identify user needs and develop customer centric products.
- Improved customer experience leading to an increase in customer satisfaction score by 65%.
Finance Analyst
St. Basils
03.2011 - 04.2014
- Improved financial operations by 30% with in-depth analysis and proactive recommendations for improvement to Senior Management.
- Developed financial models, analytics, automated reporting and forecasting tools to increase productivity.
- Measured actual performance against budgets and interpreted results for all levels of management.
Finance Administrator
St. Basils
09.2008 - 02.2011
- Managed expense tracking and personnel vouchers.
- Validated existing accounting management and reporting systems, identified problems and implemented corrective actions.
Education
Master of Science - Accounting
Kaplan Business School
Birmingham, BIRSkills
- Product vision and strategy development
- Facilitating workshops
- Use cases, Wireframing, Prototypes, User story creation
- Product backlog management
- Agile methodologies
- Product Requirements Documentation
- Product metrics tracking
- Competitive analysis
- Data Migration & Integration
- Stakeholder relationship management
- User acceptance testing
- Feature prioritisation
- Release planning
- Data-driven decision making
- Change Management
Certification
- Certified Scrum Product Owner
- Certified Scrum Master
- Digital Marketing Diploma
- AI for everyone
- UI Path Business Analyst
Tools
- Salesforce Service Cloud
- Salesforce Revenue Cloud
- Salesforce Commerce Cloud
- Mulesoft
- Jira Align
- Jira
- Confluence
- Lucid Chart
- Miro
- Visio
Timeline
Associate Product Manager
Taylor & Francis Part of Informa Group
01.2022 - 12.2023
Business Analyst/Product Owner
DB Technology Ltd
07.2018 - 12.2021
Digital Business Analyst
BWB Consulting Ltd
05.2014 - 06.2018
Finance Analyst
St. Basils
03.2011 - 04.2014
Finance Administrator
St. Basils
09.2008 - 02.2011
Master of Science - Accounting
Kaplan Business School
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