CONSTANCE E. EDET
Knoll House Hotel
Thornton Heath,London
6
years of professional experience
1
Certification
Detail-oriented professional skilled in record keeping, data accuracy, and GDPR compliance. Strong time management and adaptability enhance teamwork and collaboration. Offering strong interpersonal and communication skills with a compassionate approach to supporting individuals. Knowledgeable about active listening, problem-solving, and providing emotional support. Ready to use and develop empathy, patience, and teamwork in a support role.
Work history
Hotel Housekeeper
11 Months- Enhanced hotel reputation by providing excellent laundry and ironing services.
- Upheld cleanliness in emergency situations for seamless operation of the hotel services.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
- Increased customer retention with meticulous room preparation and sanitation.
ADMISSIONS OFFICER
3 Years 7 Months- Guided individuals through complex, sensitive processes with empathy, clear communication, and step-by-step support.
- Managed challenging enquiries and concerns professionally, de-escalating issues and focusing on practical solutions.
- Supported 250+ clients annually, responding promptly via phone, chat, and email while maintaining a reassuring, person-centred approach.
- Maintained 800+ client records using internal CRM/tracking systems with strong attention to detail and confidentiality.
- Contributed to process improvements that reduced response time and strengthened service experience.
HUMAN RESOURCE ASSISTANT
1 Year- Supported onboarding processes and organised digital personnel files, contributing to effective new hire integration while upholding confidentiality standards.
- Responded to employee and stakeholder enquiries, ensuring sensitive and timely resolution to enhance support experience.
- Handled sensitive information responsibly, supporting compliance with data protection and organisational policies.
- Produced standardised communication templates, improving clarity and consistency across departments for better service delivery.
Skills
Record keeping
Data accuracy
GDPR compliance
Time management
Adaptability
Teamwork & collaboration
Remote support
Continuous improvement
Conflict resolution
Person-centred communication
Empathy & patience
Professional boundaries
Education
MSC - GLOBAL BUSINESS MANAGEMENT
- IN PROGRESS
- EXPECTED
BSC - BUSINESS MANAGEMENT
Certification
Health & Safety (Levels 1, 2 & 3) – British International Safety Organisation, Basic First Aid & CPR – Novelle Center Professional Training, Human Resource Management – Rahn Wesley Institute of Management, Environmental Impact Assessment – Department of Petroleum Resources
REFERENCES
Available upon request.
Timeline
Hotel Housekeeper
Knoll House Hotel
2025.10 - 2026.09Read More
ADMISSIONS OFFICER
CEDEN CONSULTING LIMITED
2022.01 - 2025.08Read More
HUMAN RESOURCE ASSISTANT
NIGERIAN EXPORT PROCESSING ZONE AUTHORITY (NEPZA)
2021.01 - 2022.01Read More
UNIVERSITY OF CALABAR
BSC from BUSINESS MANAGEMENT
2021.01Read More
UNIVERSITY OF ROEHAMPTON
MSC from GLOBAL BUSINESS MANAGEMENT
2026.01Read More