Summary
Overview
Work history
Education
Skills
Timeline
Generic

Conor Wheeler

Enniskillen,Fermanagh and Omagh

Summary

I am an aspiring accountant currently enrolled in the Higher Level Apprenticeship in Accountancy at South West College, seeking a placement position to gain practical experience alongside my studies. I bring a strong work ethic, proven numerical accuracy, and experience handling financial transactions, record-keeping, and working within regulated environments. My background in customer service, retail, and support work has developed my attention to detail, reliability, and professionalism — all key skills I am eager to apply and develop in an accountancy role as I work towards becoming a fully qualified accountant.

Overview

7
7
years of professional experience
11
11
years of post-secondary education

Work history

Customer Services Manager

Ladbrokes
Enniskillen, Fermanagh
05.2022 - 08.2025
  • Managed day-to-day shop operations
  • Handled large volumes of cash daily
  • Operated betting tills and calculated customer bets
  • Completed shop orders and ensured stock levels were not low
  • Performed cash checks in shop and ensured any cash discrepancies were resolved
  • Completed banking in shop daily to ensure cash levels were not too high
  • Delivered high level of customer service, ensuring customer complaints were resolved quickly.
  • Ensured compliance with all company policies on age verification, safer gambling and anti-money laundering
  • Maintained good record keeping and confidentiality
  • Worked well in a small team, ensuring good communication, reliability and attention to detail
  • Carried out weekly security checks to ensure alarm systems were functional.

Sales Assistant

Dunnes Stores
Enniskillen, Fermanagh
05.2018 - 09.2022
  • Operated Tills and handled cash
  • Ensured shop was tidy throughout the day
  • Merchandised my section of the shop to help improve sales
  • Answered phone calls with customer inquiries
  • Showed good customer service
  • Worked well within a team ensuring everything was running smoothly
  • Followed all health and safety procedures

Kitchen assistant

9th Avenue
Enniskillen, Fermanagh
02.2020 - 09.2021
  • Prepared and cooked food to high standards of quality.
  • Maintained cleanliness throughout kitchen and dining areas.
  • Worked with head chef to ensure precision in food preparation.
  • Worked flexibly in various roles within restaurant, including food delivery.

Support Worker / Carer

Potens
Enniskillen, Fermanagh
09.2020 - 06.2021
  • Supported 5 residents with daily routines, including washing, dressing, toileting, and meal preparation, respecting individual dignity and independence
  • Used consistent communication strategies, including visual aids and structured routines, to support individuals with autism and sensory needs
  • Administered medication safely and accurately ensuring to maintain up to date records of medication taken and the residents other medical needs
  • Completed daily record keeping, showing clear record of support given to resident as well as any incidents
  • Completed household duties such as cleaning and cooking
  • Communicated effectively with coworkers during shift handovers to ensure that residents received the best possible care
  • Maintained strict confidentiality in handling sensitive personal information

Education

GCSEs - Maths

St Michael's College
Enniskillen
09.2015 - 05.2017

GCSEs - English Language

St Michael's College
Enniskillen
09.2015 - 05.2017

GCSEs - English Literature

St Michael's College
Enniskillen
09.2015 - 05.2017

GCSEs - Drama

St Michael's College
Enniskillen
09.2015 - 05.2017

GCSEs - ICT

South West College
Enniskillen
09.2017 - 05.2018

BTEC - Business Studies

South West College
Enniskillen
09.2017 - 05.2019

Foundation Degree - Health and Social Care

South West College
Enniskillen
09.2019 - 05.2021

Skills

  • Record Keeping and Attention to Detail
  • Communication and Interpersonal Skills
  • IT Skills
  • Time Management and Organisation
  • Problem Solving
  • Teamwork
  • Reliability
  • Numerical Accuracy
  • Cash Handling
  • Calm under Pressure
  • Discreet and Trustworthy
  • Fast learner
  • Customer Service

Timeline

Customer Services Manager

Ladbrokes
05.2022 - 08.2025

Support Worker / Carer

Potens
09.2020 - 06.2021

Kitchen assistant

9th Avenue
02.2020 - 09.2021

Foundation Degree - Health and Social Care

South West College
09.2019 - 05.2021

Sales Assistant

Dunnes Stores
05.2018 - 09.2022

GCSEs - ICT

South West College
09.2017 - 05.2018

BTEC - Business Studies

South West College
09.2017 - 05.2019

GCSEs - Maths

St Michael's College
09.2015 - 05.2017

GCSEs - English Language

St Michael's College
09.2015 - 05.2017

GCSEs - English Literature

St Michael's College
09.2015 - 05.2017

GCSEs - Drama

St Michael's College
09.2015 - 05.2017
Conor Wheeler