Conor McCabe

• Sorted and distributed large volumes of incoming mail according to established procedures.
• Maintained comprehensive records of mail deliveries and addressed customer inquiries.
• Collaborated with team members to ensure timely completion of mail processing tasks.
• Identified and resolved potential mail delivery issues proactively.
• Exceeded targets for delivery accuracy consistently.
• Adapted to fluctuations in mail volume while managing changing priorities.
• Emphasised safety protocols during mail handling operations.

Analysed backlog trades across multiple platforms to identify discrepancies in trade reports.
Investigated issues to determine missing elements and proposed corrective actions.
Coordinated with vendors to resolve trade errors and ensure compliance with reporting standards.
Created and maintained Pivot tables for effective tracking and analysis of trade errors.

• Conducted daily reviews of trades to ensure compliance with EMIR regulations and internal policies.
• Reconciled OTC derivatives trades across Europe and the UK, utilising advanced Excel skills and internal databases.
• Identified discrepancies between client and broker statements, collaborating with internal teams for resolution.
• Engaged clients regarding trade issues to facilitate timely solutions and maintain relationships.
• Verified data quality for all trades, ensuring accuracy in price and valuation entries.
• Corrected trade errors resulting from client or broker actions in line with regulatory requirements.
• Navigated front-end reporting systems to enhance operational efficiency.
• Provided daily updates on task progression to senior management, adapting to project priority changes.

• Spearheaded prospecting of new customers through referrals and cold calling, resulting in increased sales.
• Demonstrated empathy towards customer requirements, delivering personalised experiences to foster loyalty.
• Provided professional responses and advice to prospects, encouraging consultations with financial consultants.
• Developed effective sales plans to overcome objections and consistently exceed quotas.
• Assisted clients in selecting appropriate services by identifying needs through open-ended questions.
• Reported on new leads and sales objectives, analysing existing prospects for strategic improvement.