Conor Huxley-Blakeley
Stoke-on-Trent
Summary
Motivated and personable sales and customer service professional with experience in both B2B sales and the legal services sector. Highly organised, commercially aware and confident building strong relationships with clients, colleagues and business partners. Experienced in managing a demanding workload, achieving sales targets, resolving problems and delivering exceptional customer service in fast-paced environments.
Known for a positive attitude, excellent communication skills and a strong work ethic. Adaptable, quick to learn and eager to continue developing professionally within a successful organisation where hard work and ambition are recognised.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work history
Sales team leader
Sales 1
Sandbach, Cheshire East
2024.05 - 2026.07
- Achieved and exceeded individual sales targets.
- Handled customer objections and negotiated to close sales.
- Delivered excellent customer service while maintaining a positive and professional manner.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
- Monitored sales performance, reporting on conversion rates to identify areas of improvement.
- Organised sales training courses, resulting in improved team performance.
- Maintained accurate customer records and updated the CRM system.
- Complied with company compliance policies and relevant data protection regulations during calls.
Remortgage Case Manager
O’Neill Patient Solicitors
Stockport/Stoke
2022.07 - 2024.04
- Running and managing my own caseload of 175+ files.
- Turning around files in a fast pace (I had one of the fastest average turnaround times in the whole department)
- Facilitated daily completion of mortgage transactions to meet client deadlines.
- Communicating with Clients, Solicitors, Lenders, Mortgage Brokers and Referrers by telephone and email.
- Reviewing mortgage offers and satisfying Lender special conditions.
- Ensuring the correct mortgage deed and any other documents are signed correctly.
- Carrying out official title checks and ensuring restrictions are satisfied (such as management company’s, disponor restrictions, Declaration of Trust and private charges).
- Obtaining and reviewing ID/Proof of Address documents.
- Approving source of fund documents for any files with a shortfall over 10k.
- Meeting Lender SLAs and deadlines while managing client expectations.
- Sending surplus funds to clients and ensuring bank account checkers are done correctly.
- Submitting COT’s via LMS, Lender Exchange, Fax, and email.
- Using high level IT skills on a case management system.
Education
GCSE - PE, English, English Literature, Maths, Science, Geography, German, Religious Studies, Business Studies
Clayton Hall Academy
Clayton, Newcastle under Lyme 2014.09 - 2019.04
Level 3 Btec - Sport Development and Coaching
Newcastle Under Lyme College (NULC)
Newcastle-under-Lyme, Staffordshire 2019.11 - 2021.01
Skills
● B2B Sales & business development
● Account management
● Relationship building
● Excellent customer service
● Negotiation and closing sales
● Communication and interpersonal skills
● Problem solving and decision making
● Organisation and time management
● Teamwork and independent working
● Cash handling
● Microsoft office (Word & Outlook)
● LEAP Case management system
References -
References available upon request.
Timeline
Sales team leader
Sales 1
2024.05 - 2026.07
Remortgage Case Manager
O’Neill Patient Solicitors
2022.07 - 2024.04
Level 3 Btec - Sport Development and Coaching
Newcastle Under Lyme College (NULC)
2019.11 - 2021.01
GCSE - PE, English, English Literature, Maths, Science, Geography, German, Religious Studies, Business Studies
Clayton Hall Academy
2014.09 - 2019.04