Conor Hayes
Ballymena,Antrim
Summary
Client-focused and service-driven professional with extensive experience managing luxury hospitality operations for UHNW clients across global resort destinations. Adept at coordinating bespoke experiences, managing inbound sales and guest services, and building lasting client relationships. A proven leader in chalet and resort environments, delivering seamless, high-end experiences with a personal touch.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resort Manager
Skiworld
St. Anton
11.2024 - 04.2025
- Responsible for managing all areas of resort operations, ensuring company standards are maintained and improved wherever possible
- To achieve budget and customer satisfaction targets
- Set up resort operations before ski programme to ensure full preparation
- Train, motivate and manage resort team to maximise performance and reduce turnover
- Handle customer queries and resolve complaints with appropriate follow-up
- Control resort accounts and send regular documentation to central office
- Build and maintain relationships with suppliers and property owners
- Produce guest lift passes, liaise with HQ on guest requests, and ensure smooth transfer days
- Lead weekly resort staff meetings and manage Chalet Manager performance
- Step in for any role as needed and manage end-of-season property handovers
Chalet Manager
The Luxe Nomad / Nisade
Niseko
11.2023 - 04.2024
- Managed operations for a high-end chalet catering to UHNW guests
- Delivered bespoke concierge services including lift passes, private transport, ski hire, and restaurant bookings
- Oversaw budgets, guest accounts, and full operational documentation
- Led in-house staff, ensured 5-star service delivery, and maintained direct guest communications throughout stay
Sports Leader
Scott Dunn
Costa Navarino
07.2023 - 09.2023
- Provided activities and guest liaison services in a premium resort setting for UHNW guests
- Uphold brand reputation for luxury service and personalised attention
- Provided a safe, stimulating, and hygienic environment aligned with luxury service standards.
- Organised and led indoor/outdoor activities, excursions, and evening entertainment during peak times.
Activity Instructor (Resort Staff)
Inghams / Esprit
Tignes
12.2022 - 04.2023
- Assisted with guest engagement and childcare in a luxury ski setting
- Supported resort operations including rep work and chalet hosting
- Gained deep familiarity with the French Alps ski experience
- Managed exclusive children's clubs
- Assisted ski instructors and cared for young skiers Maintained safety procedures and records
Bar Supervisor & Watersports Assistant
The Peligoni Club
Zakynthos
05.2022 - 10.2022
- Delivered exceptional service for HNW clientele during private events and weddings
- Trained staff and ensured smooth, luxury bar operations
- Collaborated with watersports and guest services teams to create standout experiences
- Collaborated closely with the Events Manager and F&B team to coordinate and execute club events.
- Created and updated cocktail specials, incorporating trending industry concepts and seasonal themes.
- Maintained well-stocked and impeccably clean bar environments, ensuring readiness for both regular service and large-scale events.
- Fostered a professional, upbeat team culture and contributed to a seamless guest experience.
Physiotherapy Assistant
Ramsay
Colchester, Essex
12.2020 - 04.2022
- Provided high-quality care to patients by assisting Physiotherapists in executing treatment plans.
- Collaborated closely with other healthcare professionals for
- Assisted in outpatient clinics, leading to smooth operation of treatments sessions.
- Managed administrative duties such as appointment scheduling, and referrals contributing to clinic efficiency.
- Conducted pre-assessments, and conducted post operative clinics to improve mobility
Residential Childcare Worker
Cambian Group
Colchester, Essex
08.2020 - 04.2022
- Developed care plans for resident children
- Coordinated medical appointments and diary management, contributing to overall well-being for youngsters in care.
- Complied fully with safeguarding policies and procedures; upheld highest standards of child protection at all times.
- Communicated regularly with multidisciplinary teams, ensuring coordinated care provision for each child's needs.
Education
Higher Education Diploma -
Medical Sciences and Healthcare
High School Diploma - 8 GCSEs Incl. Maths & English, 3 A-Levels
Ballymena Academy
Ballymena06.2016
Some College (No Degree) - American Studies
University of Essex
ColchesterSkills
- Luxury hospitality & UHNW client service
- Inbound sales & guest relations
- Ski resort operations (France, Switzerland, Japan, Austria)
- Concierge services & bespoke itinerary planning
- Team leadership & remote coordination
- Event management & milestone experiences
- Supplier & property owner liaison
- Budgeting, reporting, & account management
- CRM/database maintenance
- Fluent written & verbal communication
- Safeguarding
- Multidisciplinary team collaboration
- Health and Safety Compliance
- Inventory control
- Paediatric first aid trained
- Physiotherapy experience
Certification
- National Pool Lifeguard Qualification (NPLQ + AED)
- England Lacrosse Level 1 Referee
- Domestic Violence Awareness (Level 2 OCN)
- Bronze Duke of Edinburgh
- First Aid Trained
- Manual Handling Competencies
Additional Information
Passionate about skiing, travel, and luxury experiences. Experienced in multicultural team environments across Europe and Asia. Flexible and available for remote work across time zones. Willing to travel for opportunities.
Timeline
Resort Manager
Skiworld
11.2024 - 04.2025
Chalet Manager
The Luxe Nomad / Nisade
11.2023 - 04.2024
Sports Leader
Scott Dunn
07.2023 - 09.2023
Activity Instructor (Resort Staff)
Inghams / Esprit
12.2022 - 04.2023
Bar Supervisor & Watersports Assistant
The Peligoni Club
05.2022 - 10.2022
Physiotherapy Assistant
Ramsay
12.2020 - 04.2022
Residential Childcare Worker
Cambian Group
08.2020 - 04.2022
Higher Education Diploma -
Medical Sciences and Healthcare
High School Diploma - 8 GCSEs Incl. Maths & English, 3 A-Levels
Ballymena Academy
Some College (No Degree) - American Studies
University of Essex
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