Conor Hageman
Overton, Basingstoke,Hampshire
Summary
Motivated and detail-orientated sports operations professional with proven experience coordinating sport and wellbeing programmes, leading staff teams, and ensuring the smooth delivery of high-quality services across sport and wellness facilities. Combining hands-on operational expertise with postgraduate research in sport psychology, I bring a strong understanding of team dynamics, organisational performance, and customer experience. Known for my positive can-do attitude, strong communication skills, and ability to thrive in fast-paced, collaborative environments, I am committed to delivering exceptional customer service and continually developing my professional skills to support effective, engaging sporting experiences.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Sports Operations Coordinator
University of Reading
Reading, Berkshire, England, United Kingdom
2024.09 - Current
- Lead the development and delivery of various sport and active wellbeing projects across the university.
- Manage the Sporting Excellence Scholarship programme and act as a Lifestyle Support Adviser, supporting student-athletes in achieving their academic and sporting goals.
- Serve as a team leader for the Sports Assistants, overseeing their duties and ensuring staff are appropriately trained and supported.
- Provide essential facility and operational support to SportsPark users.
- Deliver comprehensive administrative and front-of-house services, including membership management, facility bookings, and handling general enquiries.
Customer Advisor
Simplyhealth
Andover, Hampshire
2023.02 - 2023.09
- Handled customer queries and advising customers across a range of healthcare and wellness services.
- Delivered accurate and efficient customer service via phone, email, and web chat.
- Coordinated complex administration including query resolution, claims, complaint resolution, and sensitive bereavements.
Master Barista
Marks and Spencer
Basingstoke, Hampshire
2016.07 - 2023.01
- Expert in the extraction and preparation of perfect espresso-based beverages.
- Delivered a high standard of customer service.
- Maintained and adhering to food hygiene and health and safety laws.
- Managed financial systems.
Education
Master of Science (MSc) - Applied Sport Psychology
University of Winchester
Winchester, Hampshire 2023.09 - 2024.09
BA (Hons) Undergraduate Degree - Sports Science and Coaching
University of Chichester
Chichester, West Sussex 2018.09 - 2021.07
Bachelor of Technology - BTech - Sport Extended Diploma
Peter Symonds College
Winchester, Hampshire 2014.09 - 2016.07
GCSE -
Testbourne Community School
Whitchurch 2009.09 - 2014.07
Skills
- Excellent written and verbal communication skills
- Hardworking and highly motivated, with a strong willingness to learn and improve
- A positive can-do attitude towards all tasks, clients, and colleagues
- Confident working in a team, individually, and under pressure
- Organised, punctual, and reliable
- Computer literate
Certification
- First Aid at Work - St John Ambulance.
- PFSA Level 2 Performance Analysis In Football 2022.
- PFSA Level 1 Opposition Analysis in Football 2022.
- PFSA Level 1 Technical Scouting in Football 2022.
- PFSA Level 1 Talent Identification in Football 2022.
- Higher Sports Leaders Award 2016.
- Community Sports Leaders Award 2015.
References
References available upon request.
Timeline
Sports Operations Coordinator
University of Reading
2024.09 - Current
Master of Science (MSc) - Applied Sport Psychology
University of Winchester
2023.09 - 2024.09
Customer Advisor
Simplyhealth
2023.02 - 2023.09
BA (Hons) Undergraduate Degree - Sports Science and Coaching
University of Chichester
2018.09 - 2021.07
Master Barista
Marks and Spencer
2016.07 - 2023.01
Bachelor of Technology - BTech - Sport Extended Diploma
Peter Symonds College
2014.09 - 2016.07
GCSE -
Testbourne Community School
2009.09 - 2014.07