Conor Devlin
High Wycombe,Buckinghamshire
Summary
Highly skilled IT professional with extensive expertise in Microsoft Office Packages, O365, Azure AD, and Intune. Proficient in supporting various operating systems including MacOS, IOS, Android, and Windows. Demonstrates strong capabilities in hardware and software support, building PCs, remote support, troubleshooting, and printer support. Adept at providing technical, product, application, and project support with a strategic mindset. Experienced in user documentation and hardware setup and installation. Known for patience with users and adaptability in dynamic environments. Career goal includes leveraging technical skills to enhance organisational efficiency and user satisfaction in the IT sector.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Data and Systems Officer
James Brindley Academy
09.2024 - Current
- Used Power BI to produce Attendance status reports, allowing a visual representation of Attendance %.
- Extracted data from Arbor and accurately identified key trends and characteristics, using Power BI and Excel.
- Ensured data integrity, verifying all data was up to date, and fit for purpose.
- Used logical mindset and methodical approach to manage and maintain up to 2 Power BI dashboards simultaneously.
IT Technician
James Brindley
Birmingham
02.2023 - 09.2024
- Assisted employees with various IT-related issues including software and hardware
- Completed IT support tickets efficiently to maintain SLA targets
- Oversaw inventory of laptops, phones, and servers
- Provided technological support for multiple teaching centres across the city
- Answered user questions about hardware and software operation to help resolve problems.
- Ensured seamless operation of 7 teaching centres in Birmingham in coordination with IT manager
- Use of Azure Active Directory and O365 to assist users in troubles encountered
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
Desktop Support Analyst
Acivico Group Limited
Birmingham
01.2021 - 01.2023
- Assisting employees with all manner of IT related issues (software and Hardware)
- Logging and completing tickets relating to issues in timely manner to hit SLA deadlines
- Working independently to manage company asset spreadsheet for both laptops and mobile phones including rebuilding 50+ laptops for exam season
- Working on call should issues arise out of hours that need to be fixed in within a timely manner to ensure business is not down during opening hours
- Led transfer of entire IT infrastructure to new building during pandemic
- Taking on Managerial Responsibility when IT manager was not present
- Providing Technical Support, troubleshooting and assistance in both computer hardware and software
- Use of Active Directory to assist users in troubles encountered
Applications Support Assistant Associate
Deloitte
Birmingham
12.2019 - 01.2021
- Assisting in responding to tickets in a specific timeframe to fix users issues
- General admin, tidying up of systems
- Implementing permissions to systems for external clients
- Use of Active Directory to assist users in troubles encountered
- Use of SQL
- Technical Support where required
Senior Service Desk Consultant
Marsh & McLennan
Milton Keynes
08.2019 - 12.2019
- Answering live chats for colleagues who need assistance
- Completing call logs in detail for referencing or for 2nd line teams
- Taking on Managerial Responsibility in order to assist the IT manager with day-to-day tasks
- Providing Technical Support, troubleshooting and assistance in both computer hardware and software
- Use of Active Directory to assist users in troubles encountered
Service Desk Consultant
Travis Perkins
Northampton
07.2018 - 07.2019
- Answering calls to colleagues in relation to IT issues
- Completing call logs in detail for referencing or for 2nd line teams
- Using company specific applications to resolve a colleagues query at First Point of Contact as much as possible
- Providing Technical Support, troubleshooting and assistance in both computer hardware and software
- Use of Active Directory to assist users in troubles encountered
Education
Level 3 Sub-Diploma - Network and System Support
Northampton College
09.2015 - 07.2016
Skills
- Microsoft Office Packages (O365, Azure AD, Intune)
- Emotional intelligence
- MacOS/iOS/Android
- Remote Support
- Troubleshooting
- Printer, Software and Hardware support
- Troubleshooting proficiency
- Adaptable
Affiliations
- I enjoy reading in my spare time, mainly fantasy novels like The Witcher.
References
References available upon request.
Personal Information
Title: IT Support Technician
Timeline
Data and Systems Officer
James Brindley Academy
09.2024 - Current
IT Technician
James Brindley
02.2023 - 09.2024
Desktop Support Analyst
Acivico Group Limited
01.2021 - 01.2023
Applications Support Assistant Associate
Deloitte
12.2019 - 01.2021
Senior Service Desk Consultant
Marsh & McLennan
08.2019 - 12.2019
Service Desk Consultant
Travis Perkins
07.2018 - 07.2019
Level 3 Sub-Diploma - Network and System Support
Northampton College
09.2015 - 07.2016
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