Conor Crowley
Clonakilty,Co. Cork
Summary
Dedicated IT professional with extensive expertise in Microsoft Office Suite, Citrix, and virtual machines. Proficient in remote installation, MacOS, IOS, and both hardware and software diagnostics. Demonstrates exceptional skills in ticket logging, resolution tracking, clear written and verbal communication, customer service, issue resolution, teamwork, basic networking troubleshooting, customer orientation, email correspondence etiquette, and data entry accuracy. Committed to delivering high-quality technical support and enhancing user satisfaction.
Overview
35
35
years of professional experience
2026
2026
years of post-secondary education
Work History
Short-Term Roles & Family Support
Budapest
01.2022 - 01.2024
- Undertook flexible work while supporting close family member through terminal illness.
- Maintained professional development and technical engagement during this period.
IT Service Desk Agent – Level 1
Aegon
10.2019 - 05.2021
- Delivered Level 1 support via phone and email
- Resolved hardware, software, and Citrix-related issues, iOS Operating Systems and macOS.
- Supported onboarding of new users and guided them through IT procedures.
- Logged and escalated tickets as needed, maintaining detailed documentation.
- Liaised closely with other IT teams to resolve complex issues efficiently.
- Streamlined processes for better ticket management systems.
- Provided comprehensive IT solutions, resulting in decreased downtime.
- Handled high volume of calls whilst maintaining quality standards.
- Regularly updated technical skills to stay abreast of industry trends.
- Utilised advanced technical knowledge for efficient problem-solving.
- Provided training sessions on new software applications for user competency enhancement.
- Conducted regular audits on internal systems for potential improvements.
IT Service Desk Agent – Level 1
Computacenter
06.2017 - 10.2019
- Responded to support requests across multiple channels (calls, emails, chat)
- Installed and supported software remotely
- Maintained accurate incident records and ensured timely resolution
- Technical troubleshooting - Windows, macOS, and operating systems
- Provided comprehensive IT solutions, resulting in decreased downtime.
- Handled high volume of calls whilst maintaining quality standards.
- Regularly updated technical skills to stay abreast of industry trends.
- Liaised closely with other IT teams to resolve complex issues efficiently.
Customer Service Supervisor
Abtran
08.2013 - 05.2017
- Managed customer queries regarding sales, billing, and complaints
- Mentored team members in handling complex issues
- Maintained customer databases and exceeded performance targets
- Managed High Number of Calls and dealt with very Complex legal Issues.
Bar Manager / Owner
Currently Leased.
Clonakilty, , Co. Cork
06.1990 - 04.2025
- Oversaw full business operations including staffing, financials, and compliance
- Developed strong customer relationships and ensured high service standards.
- Built skills in leadership, conflict resolution, and multitasking under pressure.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Coordinated events at the venue, leading to increased bookings.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
Education
Currently Studying - Russian Language
Clonakilty05.2025
Certificate - Counseling & Psychotherapy
Cork06.2013
FETAC Level 5 - Fitness & Exercise, Preparation for Work
Cork05.2012
Foundation - Forensic Psychology
Cork01.2010
FETAC Level 4 - Personal Effectiveness
Cork01.2012
ECDL - Computers
European Computer Driving Licence
Clonakilty, Co. Cork02.1998
Leaving Certificate - Maths, English, Geography, Accounting, Business, History
Clonakilty Community College
Clonakilty, Co. Cork06.1990
Skills
- Microsoft Office Suite
- Remote Installation
- MacOS
- IOS
- Software diagnostics
- Ticket logging
- Clear verbal communication
- Customer service
- Issue resolution
- Basic Networking Troubleshooting
- Data entry accuracy
sections.external_links.name
Custom
- Technology
- Continuous Learning
- Problem Solving
- Fitness
- Sport
- Cinema
- Current Affairs
Affiliations
- Sport, Current Affairs, Cinema and Socialising with friends
Timeline
Short-Term Roles & Family Support
01.2022 - 01.2024
IT Service Desk Agent – Level 1
Aegon
10.2019 - 05.2021
IT Service Desk Agent – Level 1
Computacenter
06.2017 - 10.2019
Customer Service Supervisor
Abtran
08.2013 - 05.2017
Bar Manager / Owner
Currently Leased.
06.1990 - 04.2025
Currently Studying - Russian Language
Certificate - Counseling & Psychotherapy
FETAC Level 5 - Fitness & Exercise, Preparation for Work
Foundation - Forensic Psychology
FETAC Level 4 - Personal Effectiveness
ECDL - Computers
European Computer Driving Licence
Leaving Certificate - Maths, English, Geography, Accounting, Business, History
Clonakilty Community College
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA