Conor Charlton
Belfast
Summary
Versatile communications and customer service professional with experience in marketing, contract administration, and stakeholder engagement. Skilled in resolving customer enquiries, supervising teams, and delivering accurate administrative and financial processes. Strong background in sales promotion, digital content creation, and client relationship management, combined with proven ability to adapt to fast-paced office and customer-facing environments.0
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front of House Staff
Jumon Restaurant
11.2022 - Current
- Delivered excellent customer service in a busy restaurant environment.
- Handled reservations, hosted guests, and managed customer enquiries and complaints with professionalism.
- Provided bar service, including preparing cocktails and drinks to a high standard.
- Supported smooth service by coordinating with kitchen and floor staff, ensuring customer needs were met promptly.
- Represented the business in a front-line role, maintaining high standards of customer satisfaction.
Founder & Creative Producer
Self-Employed
01.2017 - Current
- Established a production company providing high-quality showreel footage for local actors.
- Managed contracts, client enquiries, scheduling, and social media promotion.
- Supervised actors, filmmakers, and production staff to deliver projects on time.
- Conducted sales calls and developed long-term client relationships.
Legal Operations Associate
PwC UK
11.2021 - 11.2022
- Reviewed contracts and legal documentation for corporate due diligence projects.
- Reported on anomalies and ensured compliance with internal standards.
- Supported customer service activities and liaised with external stakeholders.
- Completed forms, data entry, and document archiving using internal systems.
Customs and Trade Advisor
HGS
03.2021 - 12.2021
- Provided guidance on trade registrations and customs declarations to businesses.
- Resolved complex customer queries and escalated cases to relevant government departments.
- Maintained accurate data records and processed customs documentation to HMRC standards.
- Recorded interactions using CRM systems and supported team training.
Digital Marketing Sales & Support Manager
Shaw Academy
02.2016 - 10.2016
- Promoted digital marketing programmes, exceeding sales targets.
- Resolved client complaints and ensured a positive customer experience.
- Collaborated across departments to deliver tailored business solutions.
Customer Service Agent
Creation Financial Services
08.2009 - 03.2010
- Managed high volumes of customer queries and complaints in a busy office environment.
- Used spreadsheets and bespoke systems to track payments and accounts.
- Processed invoices, updated customer records, and supported reporting tasks.
- (Additional early roles in hospitality, teaching, and events built strong customer-facing, supervision, and communication skills.)
Education
PgCert - Audio and Visual Post-Production
Queen’s University
01.2021
5+ GCSEs - including English & Maths
Methodist College Belfast
PgCert - Business Analysis & Consulting
Ulster University
01.2021
MA - Acting for Screen
Royal Central School of Speech and Drama
01.2017
BA (Hons) - History
Lancaster University
01.2009
Skills
- Customer Service & Complaints Resolution
- Sales & Marketing Promotion
- Staff Supervision & Team Support
- Stakeholder Liaison & Client Management
- Written & Oral Communication
- CRM & Database Management
- Social Media & Content Creation
Certification
Level 2 Award in Leadership and Team Management
Timeline
Front of House Staff
Jumon Restaurant
11.2022 - Current
Legal Operations Associate
PwC UK
11.2021 - 11.2022
Customs and Trade Advisor
HGS
03.2021 - 12.2021
Founder & Creative Producer
Self-Employed
01.2017 - Current
Digital Marketing Sales & Support Manager
Shaw Academy
02.2016 - 10.2016
Customer Service Agent
Creation Financial Services
08.2009 - 03.2010
5+ GCSEs - including English & Maths
Methodist College Belfast
PgCert - Business Analysis & Consulting
Ulster University
MA - Acting for Screen
Royal Central School of Speech and Drama
BA (Hons) - History
Lancaster University
PgCert - Audio and Visual Post-Production
Queen’s University
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