Summary
Overview
Work history
Education
Skills
Timeline
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Conor Burke

Conor Burke

Coventry,Warwickshire

Summary

A dynamic and passionate professional with a robust background in project management, specializing in learning design & delivery, people development, and solution-based consultancy. Demonstrates success in steering comprehensive learning and development training programs, nurturing individual growth through coaching, and spearheading business development initiatives. Adept at crafting innovative content solutions and effectively implementing them. Proficient in strategic planning, data analysis, and communication strategies to accomplish organizational objectives. Skilled in stakeholder management, fostering collaborative partnerships for successful project outcomes. Recognized for a people-centric approach, leveraging expertise across diverse domains to deliver impactful results in both internal and offshore initiatives.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Learning and development specialist

Octopus Energy
Coventry, West Midlands
08.2022 - Current
  • Successful track record in designing and leading internal & international projects, demonstrating a strong ability to strengthen and maintain stakeholder and outsource partner relations.
  • Updated and modified training curriculums to stay ahead of industry developments and maintain relevancy.
  • Designed and led multiple leaderships sessions of all levels across all products within the business.
  • Organised delivery of specialised training in liaison with external service providers.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Built and nurtured professional relationships with wide range of stakeholders.
  • Prepared and managed project plans from end to end, meeting required milestones.
  • Conducted in-depth business analyses to identify opportunities for process improvement.
  • Analysed training requirements at individual, team and organisational level.
  • Produced training and supportive materials tailored to organisational needs.
  • Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
  • Transformed business objectives into tailored development plans, programmes and strategies.
  • Supported managers in developing soft skills training courses to enhance staff confidence and competence.
  • Generated reports from extracted data for analyses.

Learning and development coordinator

Shell Energy
Coventry, West Midlands
01.2022 - 08.2024
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.
  • Outlined HR objectives and assessed learning outcomes to guide planning activities.
  • Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.
  • Formulated training and development programmes to capture measurable improvements.
  • Analysed training requirements at individual, team and organisational level.
  • Tracked impact of training programmes against pre-established metrics.
  • Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
  • Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Implemented research findings and outsource client feedback to improve programme material and delivery.
  • Organised delivery of specialised training in liaison with external service providers.
  • Developed soft skills by providing training in time-management, problem-solving, and effective communication.
  • Created visual content for business-critical campaigns, focusing on meeting quality goals and maximising engagement.

Technical support advisor

Shell Energy
Coventry, West Midlands
09.2020 - 01.2022
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Assisted wider customer service teams to produce external user guides and internal support tools.
  • Acquired, set up and configured hardware and software to meet specific customer requirements.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Offered technical expertise to contribute to 2nd and 3rd line of support.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.

Commercial account advisor

IPP - Pooling Partners
Meriden, Solihull
12.2019 - 09.2020
  • Working closely with commercial account holders, advising them on solution based information regarding their account with IPP.
  • Handling account holder queries and working closely with eh account mangers to provide the most accurate reporting possible.
  • Conducting stock counts, price reports and also account audits across multiple customer accounts, using a range of reporting tools and software.
  • Processing customer orders and collections schedules to meet time deadlines in a pressurized environment.
  • Issuing credit control measures to customer accounts with a negative balance.
  • Maintaining a clear and transparent line of communication with all customers accounts to ensure the best service is given.

Resource coordinator

ACE Solutions Ltd
Coventry, West Midlands
10.2018 - 12.2019
  • Liaised with cross-functional teams to bring client requirements to fruition, driving satisfaction and loyalty.
  • Exceeded client expectations, receiving consistently positive feedback across multiple projects.
  • Negotiated candidate salaries and prepared employment contracts.
  • Developed candidate pool by placing job advertisements, evaluating applicant resume submissions and conducting pre-screening assessments and interviews.
  • Reviewed job descriptions and role requirements to effectively source and select qualified candidates.
  • Offered advice to clients and candidates on pay rates, career progression and training.
  • Conducted headhunting by identifying and approaching employed individuals to fill vacant positions.
  • Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
  • Developed strong understanding of client companies' values, work culture, and environment.

Education

NVQ Level 5 - Learning and Development

GLP - Learning and Development Consultant Level 5
Coventry
12.2023 -

A-Levels - Graphic Design and Illustration

Birmingham City University
Birmingham
09.2016 - 09.2017

GCSEs - All Key Subjects

Bishop Ullathorne Catholic School
Coventry
09.2008 - 09.2012

Skills

  • Project Management
  • Offshore Project Design & Management
  • Learning and Development Training & Solutions
  • People Development & Coaching
  • Business Development & Consultancy
  • Content Design & Implementation
  • Strategic Planning, Communications & Data Analysis
  • Stakeholder Management

Timeline

NVQ Level 5 - Learning and Development

GLP - Learning and Development Consultant Level 5
12.2023 -

Learning and development specialist

Octopus Energy
08.2022 - Current

Learning and development coordinator

Shell Energy
01.2022 - 08.2024

Technical support advisor

Shell Energy
09.2020 - 01.2022

Commercial account advisor

IPP - Pooling Partners
12.2019 - 09.2020

Resource coordinator

ACE Solutions Ltd
10.2018 - 12.2019

A-Levels - Graphic Design and Illustration

Birmingham City University
09.2016 - 09.2017

GCSEs - All Key Subjects

Bishop Ullathorne Catholic School
09.2008 - 09.2012

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Conor Burke