Conor Berridge
Summary
Open University Computer Science graduate with diverse IT support and customer service experience. Currently a Second Line Engineer at Tristar Tech Solutions, specialising in the management of Windows environments, implementing new internal tools and services, and complex issue resolution and escalation support. Proven ability to work independently and lead projects solo as well as part of a team.
Overview
9
9
years of professional experience
Work history
Second line engineer
Tristar Tech solutions
Welwyn Garden City, Hertfordshire
01.2023 - Current
- Implementation of internal security processes and best practice guidelines.
- Research and implementation of new services and MSP offerings that can be resold or used to improve quality of support.
- Primary engineer for management of Kaseya RMM system.
- Managed other employees during complex projects.
- Providing escalation point to 1st and 2nd line engineers as well as providing scripts to streamline repetitive or labour intensive processes.
- Interfacing with management and non-technical employees regarding technical subjects.
- Project scoping and implementation.
Second line engineer
Assign-IT
Hatfield, Hertfordshire
10.2019 - 01.2023
- Worked as valuable resource and technical advisor during the implementation of projects.
- First and second line support. Acting as an escalation point for junior colleagues.
- Management and improvement of internal documentation.
- Experience with complex networks including configuration of VLANs and firewall (Watchguard, Draytek) based content filtering as well as ingress and egress rules.
- Azure Intune management including conditional access and AVD.
- Experience with Veeam backups.
- ESXi management and deployment.
- Worked with clustered VM environments.
First line engineer
ITVET
Bishop's Stortford, Hertfordshire
03.2018 - 10.2019
- Extensive experience with Microsoft environments and offerings including 365 and on-premise.
- Support of RDS environments and worked to bring configurations to best practice.
- Management of Linux based PBX phone systems.
- Experience with Cisco products including firewalls, managed switches and Cisco Umbrella.
- Wi-Fi configuration and deployment, primarily Meraki and Unifi products.
- Familiarity with Zabbix.
- Onsite and remote work to perform deep dive proactive maintenance and fault finding.
Support technician
Computask
Letchworth Garden City, Hertfordshire
02.2015 - 03.2018
Education
Bachelor of Science - Computing and IT
Open University
MCSA: Office 365 certified -
Microsoft
AZ900: Azure Fundamentals -
Microsoft
Skills
- Strong verbal and written communication
- Windows and Microsoft product expert
- Skilled in TCP/IP and WAN
- Technical document comprehension
- Project scoping and management
- Problem-solving
- Support and Escalation
- Backup and Disaster recovery
- Client Communication and Relationship Management
- Adaptability and Learning
Timeline
Second line engineer
Tristar Tech solutions
01.2023 - Current
Second line engineer
Assign-IT
10.2019 - 01.2023
First line engineer
ITVET
03.2018 - 10.2019
Support technician
Computask
02.2015 - 03.2018
Bachelor of Science - Computing and IT
Open University
MCSA: Office 365 certified -
Microsoft
AZ900: Azure Fundamentals -
Microsoft
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