Connor Towens
Ashford,Kent
Summary
I am a motivated and customer-focused professional with experience coordinating operational activities within the electricity distribution industry. Currently employed as a Disconnections Coordinator at UK Power Networks, where I manage the end-to-end delivery of electrical disconnection projects for both domestic and commercial customers. Through this role, I have developed strong organisational, communication and stakeholder management skills, working closely with customers, contractors and internal teams to ensure works are completed safely, efficiently and in line with company procedures. I have been recognised through multiple Letters of Value for delivering excellent customer service and have been selected for further development through a company talent progression programme. I am now looking to build on my existing industry knowledge and experience by progressing into the role of Technical Support Assistant within Connections, where I can continue to contribute to the delivery of a high-quality service whilst further developing my technical understanding of the electricity network.
Overview
1
1
year of post-secondary education
2027
2027
years of professional experience
Work history
Disconnections Coordinator
UK Power Networks
2023.11 - 2026.07
- Manage the full lifecycle of electrical disconnection projects, including single-phase, three-phase and Temporary Builder Supply disconnections.
- Act as the main point of contact for customers throughout the process, providing support and regular updates from initial enquiry through to completion.
- Coordinate activities between customers, field staff, contractors and internal departments to ensure works are delivered safely and on time.
- Monitor project progress and resolve issues efficiently to minimise delays and maintain service standards.
- Ensure all activities are carried out in accordance with company policies, industry regulations and health and safety requirements.
- Maintain accurate records and documentation across internal systems.
- Develop and maintain positive working relationships with both internal and external stakeholders.
- Manage a varied workload whilst maintaining a high level of accuracy and attention to detail.
- Awarded multiple Letters of Value in recognition of consistently delivering excellent customer service.
- Selected to participate in a company-wide talent development programme.
- Developed a strong understanding of electricity network operations, customer connections processes and industry procedures.
- Built a reputation for reliability, professionalism and effective stakeholder management.
Brand Representative Lead
Hollister
2021.11 - 2023.11
- Joined Hollister as a Brand Representative and was promoted to Brand Representative Lead after one year in recognition of my performance and contribution to the team.
- Supported the management team by leading shifts and acting as a role model for colleagues.
- Assisted with the training, coaching and development of new members of staff.
- Promoted high standards of customer service and helped maintain a positive customer experience.
- Supported the achievement of store sales and performance targets through proactive customer engagement.
- Worked closely with colleagues and management to ensure the smooth day-to-day running of the store.
- Developed strong leadership, communication and team-working skills in a fast-paced retail environment.
Sales Assistant
Aldington Fresh Foods
2021.06 - 2021.11
- Worked during summer holidays after completing my GCSE's, then carried on during my A-Levels every weekend gaining valuable experience in a customer-facing environment.
- Prepared products for sale whilst maintaining high standards of quality, presentation and hygiene.
- Served customers and handled enquiries in a professional and friendly manner.
- Assisted with customer orders and local deliveries.
- Developed strong communication, teamwork and customer service skills.
- Demonstrated reliability, punctuality and a positive work ethic in a busy retail setting.
Supply Chain Work Experience
Brakes, Ashford
Ashford
- Completed a one-week work experience placement within the Supply Chain department.
- Gained exposure to Supply Chain, Planning and Finance functions, developing an understanding of how these areas support business operations.
- Shadowed members of the Supply Chain team and observed the processes involved in stock management and operational planning.
- Used systems including Microsoft Excel and internal stock management software to support day-to-day activities.
- Developed an appreciation of how effective planning and collaboration contribute to the smooth running of a large-scale distribution business.
Education
Level 2 Diploma in Electrical Power Engineering - -
City & Guilds
UK Power Networks 2025.09 - 2026.07
GCSEs - English Language – Grade 7, English Literature – Grade 7, Mathematics – Grade 5, Chemistry – Grade 7, Biology – Grade 5, Spanish – Grade 7, Physical Education – Grade 5, History, Religious Studies, Physics
The Norton Knatchbull Grammar School
AshfordA Levels - Mathematics – D, Biology – D, Chemistry – E
The John Wallis Church of England Academy
AshfordSkills
- Customer Service
- Project Coordination
- Planning and Organisation
- Communication Skills
- Attention to Detail
- Problem Solving
- Team Working
- Microsoft Office (Excel, Word and Outlook)
- Data Management and Record Keeping
- Working Under Pressure
- Health and Safety Awareness
- Time Management
- Building Effective Working Relationships
ADDITIONAL INFORMATION
- Full UK Driving Licence
- Committed to continuous professional development
- Strong understanding of customer-facing processes within the electricity distribution industry
- Experienced in managing multiple priorities within a fast-paced operational environment
Timeline
Level 2 Diploma in Electrical Power Engineering - -
City & Guilds
2025.09 - 2026.07
Disconnections Coordinator
UK Power Networks
2023.11 - 2026.07
Brand Representative Lead
Hollister
2021.11 - 2023.11
Sales Assistant
Aldington Fresh Foods
2021.06 - 2021.11
Supply Chain Work Experience
Brakes, Ashford
GCSEs - English Language – Grade 7, English Literature – Grade 7, Mathematics – Grade 5, Chemistry – Grade 7, Biology – Grade 5, Spanish – Grade 7, Physical Education – Grade 5, History, Religious Studies, Physics
The Norton Knatchbull Grammar School
A Levels - Mathematics – D, Biology – D, Chemistry – E
The John Wallis Church of England Academy