Summary
Overview
Work history
Education
Skills
References
Timeline
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Connor Yates

Southend-on-Sea,Essex

Summary

Energetic individual with strong background in customer service and problem-solving. Demonstrates exceptional communication skills and ability to handle high-paced environments. Aims to create engaging and enjoyable experiences for all arcade visitors.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Cleaner

Concept Resources
Basildon, Essex
05.2023 - 09.2025
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Promoted good maintenance habits amongst team members through regular training sessions.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
  • Implemented sanitation procedures with industrial cleaning equipment in factory settings.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Emptied and cleaned trash cans following procedures.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Communicated well with team across multiple locations.
  • Correctly used colour-coded equipment.
  • Adhered to health and safety regulations to maintain safe environment for customers.
  • Cleared dust and debris from building sites.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Polished glass, mirrors and metal items to attractive shine.
  • Sanitised communal touchpoints for optimum worker and visitor health and wellness.
  • Spot cleaned and sanitised high-touch areas.
  • Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
  • Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.

Ride host

Adventure Island
Southend-on-Sea, Essex
04.2022 - 09.2025
  • Handled emergency situations calmly, ensuring guest wellbeing at all times.
  • Upheld highest standards of health and safety at all times, minimising risk.
  • Maintained cleanliness in ride area, contributing to overall park hygiene.
  • Conducted regular inspections on rides, ensuring optimal functionality.
  • Dealt with guest complaints professionally, resulting in high satisfaction rates.
  • Managed queue lines efficiently to maintain smooth ride operation.
  • Maintained order amongst large crowds, facilitating a pleasant environment for all guests.
  • Assisted visitors onto and off the rides safely, enhancing customer satisfaction levels.
  • Delivered clear instructions to riders for their safety and enjoyment.
  • Supported team members during peak hours to manage visitor flow effectively.
  • Collaborated closely with other hosts to ensure seamless visitor experiences across various rides.
  • Collaborated closely with maintenance staff to report any technical issues promptly.
  • Assisted with ride repairs as needed, reducing downtime.
  • Provided excellent customer service for a friendly and enjoyable park experience.
  • Worked flexible shifts including weekends and holidays, meeting business demand efficiently.
  • Completed daily logs of ride activities accurately; helping management make informed decisions.
  • Participated in daily briefings for updated information on park operations.
  • Ensured safety of guests by adhering to all ride regulations and procedures.
  • Trained [12] ride operators over 5 month period.
  • Warmly greeted patrons within seconds of arrival.
  • Reported ride breakdowns and faults to ensure swift resolution, reducing unplanned downtime.
  • Ensured children were appropriate height and weight to safely ride attractions, utilising measuring devices as needed.
  • Performed ride safety inspections and tests 4 times per shift to maintain patron wellbeing.
  • Informed guests and staff ride operations to maintain safety protocols.
  • Checked customers met height and weight limitations to reduce risk.
  • Supervised children to monitor compliance with ride rules.
  • Greeted customers with enthusiasm for positive ride experiences.
  • Helped customers to mount and exit rides safely.
  • Cleaned carriages between rides to maintain good hygiene standards.
  • Advised customers on expected ride wait times and managed orderly queues.
  • Loaded and unloaded passengers to promote smooth flow of walk in traffic.
  • Secured patrons with rigorous checks of safety fastenings ahead of rides.
  • Pressed start and end buttons and speed controls to regulate ride.
  • Responded to urgent situations by pressing emergency stop button.
  • Provided verbal instructions to inform passengers regarding expectations of ride.
  • Performed routine tests with strict attention to detail for best-possible ride safety.
  • Operated roller coasters, carousels and bumper cars to promote recreational activities.
  • Boarded customers quickly to reduce queue durations.
  • Collected tickets to monitor number of passengers.
  • Addressed queries regarding ride information and escalated complaints to manager.
  • Announced ride rules using tannoy systems to maintain good customer safety.
  • Cleaned and refuelled riding devices to perform health and safety standards.
  • Stored customer belongings in designated lockers to avoid losses.
  • Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
  • Prepared premises and supplies for arriving guests.
  • Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
  • Directed guests to correct seating locations and answered questions about facility amenities.
  • Monitored crowd to proactively identify problems and keep groups under control.
  • Addressed group behavioural issues and promote fun, safety and inclusivity.
  • Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.
  • Planned activities schedule for assigned group and facilitated smooth transitions to meet planned arrival times.


Arcade attendant

Star amusements
Southend-on-Sea, Essex
05.2024 - 09.2024
  • Conducted regular maintenance checks on all equipment, enhancing safety standards.
  • Restocked game tokens frequently ensuring uninterrupted gameplay for guests.
  • Managed stocking and tracking of prizes with precision.
  • Helped maintain inventory control by conducting regular audits.
  • Supervised the gaming floor, maintaining a safe environment for guests and staff alike.
  • Collaborated effectively with team members to meet daily targets,.
  • Resolved customer complaints promptly, ensuring their satisfaction.
  • Assisted customers with game operation to ensure smooth gameplay.
  • Offered assistance in selecting prizes by understanding customer preferences.
  • Ensured compliance with health and safety regulations at all times.
  • Provided support to fellow team members for efficient operations.
  • Explained rules and procedures of games to customers for clarity and fairness.
  • Ensured customer satisfaction by providing excellent service.
  • Performed opening and closing duties meticulously, maintaining operational efficiency .
  • Maintained cleanliness of gaming area for a comfortable environment.
  • Monitored arcade games, ensuring proper functionality.
  • Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
  • Prepared premises and supplies for arriving guests.
  • Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.

Car Park marshal

Horizon
Southend-on-Sea, Essex
10.2018 - 01.2019
  • Facilitated traffic flow during rush hours, reducing congestion.
  • Worked under extreme weather conditions maintaining resilience and high-spiritedness.
  • Responded promptly to reports of disturbances or suspicious activities.
  • Maintained public safety by enforcing laws and regulations.
  • Adhered strictly to ethical guidelines whilst performing duties, upholding integrity.
  • Trained new marshals to uphold professional standards.
  • Maintained steady communication with team members for seamless operations.

Education

Diploma of Higher Education - Applied Sciences

South Essex College
Southend-on-Sea
09.2019 - 07.2022

GCSEs - GCSEs

The Eastwood Academy
Rayleigh, Essex
09.2014 - 06.2019

Skills

  • Hoovering proficiency
  • Strong initiative
  • Respect for confidentiality
  • Environmental consciousness
  • Compliant with instructions
  • Equipment care responsibility
  • Restroom upkeep
  • Confidentiality assurance
  • Surface sterilization
  • Proper waste disposal
  • Floor cleaning
  • Deep-Cleaning expertise
  • Bin emptying
  • Dusting techniques
  • Hygiene standards awareness
  • Knowledge of cleaning products
  • Laundry handling
  • Awareness of surroundings
  • Restroom maintenance
  • Adaptable under pressure
  • Health and Safety Compliance
  • Customer Service
  • Housekeeping
  • Exceptional communicator
  • Cleaning supply stocktaking
  • Floor cleaner operation
  • Kitchen Backsplash Removal
  • Disinfection techniques
  • Proactive
  • Vacuuming
  • Sanitiser replenishment
  • High cleanliness standards
  • Strong work ethic
  • Punctual
  • Sanitation procedures
  • Chemical mixing and storage
  • Stove and oven deep cleaning
  • Mopping
  • Cleaning checklists and supply logs
  • Chemical handling
  • Hardwood floor care
  • Bathroom disinfection
  • Sanitisation regulations
  • Works well independently
  • Office and retail clients
  • Kitchen sanitation

References

References available upon request.

Timeline

Arcade attendant

Star amusements
05.2024 - 09.2024

Cleaner

Concept Resources
05.2023 - 09.2025

Ride host

Adventure Island
04.2022 - 09.2025

Diploma of Higher Education - Applied Sciences

South Essex College
09.2019 - 07.2022

Car Park marshal

Horizon
10.2018 - 01.2019

GCSEs - GCSEs

The Eastwood Academy
09.2014 - 06.2019

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Connor Yates