Summary
Overview
Work history
Education
Skills
Accomplishments
References
Volunteering
Timeline
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Connor Wood

Egham,Surrey

Summary

Dynamic and results-driven professional with a strong foundation in teamworking, communication, and problem-solving. Demonstrates exceptional time management and leadership skills, complemented by adaptability and a robust work ethic. Committed to leveraging skills to achieve organisational goals and contribute to team success.

Overview

10
10
years of professional experience
31
31
years of post-secondary education

Work history

Cargo Agent

British Airways
Heathrow Airport
2024.02 - 2026.04
  • Facilitate timely and compliant transportation of cargo through effective management of container assembly and shipping processes.
    Enhance operational efficiency by utilising specialised technology for container movement.
  • Ensure all freight containers that are built up are compliant with stringent rules and regulations such as IATA guidelines and British Airways policies.
  • Helping new members of staff with knowledge, confidence and skills by offering to partner with them for some shifts and advising where appropriate.

Executive Officer

Border Force Officer
Heathrow Airport, Hounslow
2022.04 - 2023.11
  • Conducted customs checks on passengers at Heathrow Airport.
  • Assisted in the collection of passengers of interest from various flights.
  • Performed baggage searches and person searches to ensure compliance with regulations.
  • Seized prohibited goods including Class A drugs and weapons.
  • Identified and confiscated items posing risks to the UK ecosystem.
  • Supported deployments across Europe to search for individuals attempting illegal entry into the UK.
  • Gathered data from multiple sources for regional performance analysis, such as Power BI and raw data sent by external stakeholders.
  • Compiled and manipulated data into presentable formats for stakeholders.
  • Created visual representations of data using Excel and PowerPoint for reporting.
  • Tailored analysis for various audiences, presenting evidence to challenge operational practices.
  • Highlighted trends in customs, immigration, and specialist crime using data insights.
  • Managed workload and deadlines to ensure timely completion of reporting tasks.
  • Prioritised tasks effectively, improving overall productivity levels.
  • Liaised regularly with stakeholders, maintaining strong relationships.
  • Solved complex problems promptly whilst under pressure.
  • Enhanced corporate image with professional customer interactions.
  • Collaborated with cross-functional teams to drive project success.

Delivery driver (CSTM)

Ocado
West Drayton, Middlesex
2019.02 - 2022.04
  • Completed vehicle checks and paperwork prior to dispatching deliveries.
  • Transported a variety of products from van to customer locations, ensuring safe handling of goods.
  • Resolved customer inquiries and complaints to enhance service experience.
  • Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
  • Communicated effectively with dispatch team to ensure timely deliveries.
  • Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
  • Ensured safety by regular vehicle inspections and maintenance.
  • Loaded and unloaded vehicles safely, preventing injuries or accidents.
  • Navigated various routes efficiently, leading to increased route coverage.
  • Resolved customer complaints effectively, restoring trust in the service provided.
  • Coordinated delivery schedules for optimum time management.

Customer service team member

WH Smith’s
Heathrow Airport Terminal 3, Hounslow
2017.07 - 2019.01
  • Assisted with deliveries and customer service at WH Smith’s in Heathrow Airport and the Central Bus Station.
  • Completed daily paperwork and ensured proper stock rotation.
  • Maintained cleanliness and tidiness of shop environments.
  • Supported colleagues during busy periods to enhance team productivity.
  • Helped train new staff on customer service protocols and product knowledge.
  • Ensured all stock and deliveries met quality standards.
  • Collected and handed in completed or outdated paperwork.
  • Ensured delivery paperwork for all stores in Terminal 3 was accurate and submitted all paperwork to appropriate manager.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Customer service team member

Greggs
Hayes, Middlesex
2015.11 - 2017.07
  • Oversaw customer service operations across multiple locations.
  • Managed financial transactions to ensure accuracy and efficiency.
  • Addressed customer enquiries, enhancing overall satisfaction.
  • Coordinated delivery logistics to maintain stock levels.
  • Ensured compliance with opening and closing procedures to optimise shop performance.
  • Addressed customer concerns, resulting in increased repeat business.
  • Fostered strong relationships with customers to build loyalty.

Education

BTEC Level 3, 90 Credit Extended Diploma - Business

Uxbridge College
Uxbridge
2014.09 - 2016.07

GCSEs - Business Studies

Stockley Academy
Yiewsley, Hillingdon
2009.09 - 2014.07

GCSEs - Religious Education

Stockley Academy
Yiewsley
2009.09 - 2014.07

GCSEs - Physics

Stockley Academy
Yiewsley, Hillingdon
2009.09 - 2014.07

GCSEs - Mathematics

Stockley Academy
Yiewsley, Hillingdon
2009.09 - 2014.07

GCSEs - Citizenship

Stockley Academy
Yiewsley, Hillingdon
2009.09 - 2014.07

GCSEs - English Literature

Stockley Academy
Yiewsley, Hillingdon
2009.09 - 2014.07

Skills

Teamworking

Communication

Problem solving

Time management

Leadership

Adaptability

Work Ethic

Data analysis

Stakeholder engagement

Accomplishments

I was offered a co-chair role in a large scale partnership board focusing on improving the services and support to people living with neurological conditions after being a member of the board for 1 year. This led to me being a guest speaker at 2 SEND schools, being invited to be a member of a brand new strategic co-production board and being invited to be a co-optee member of a health and adult social services scrutiny panel with councillors for the borough and directors of social care.

References

References available upon request.

Volunteering

I have been volunteering with Ealing Council’s Autism Partnership Board since 2021. The purpose of the Board is to provide better services and support to people living with autism by raising awareness for existing services and support, helping to foster positive relationships between the Council and services and charities, highlighting any gaps in support available, help to make these services as user friendly as possible and to create a roadmap towards our end goals.  I have been co-chairing this board since 2022; taking on a leadership role where my responsibilities include helping to create the agenda for each meeting, ensure that all tasks allocated to other board members are being completed by the deadline and keeping track of progress, help to lead all of the meetings along with my co-chair, ensure all paperwork provided for each meeting is up to date and accurate, help to find representatives for various non-profit organizations, charities and mental health services to speak at different meetings and to help to coach newer members to reach their potential. During my tenure leading this Board, we have had the honour of having representatives from the NHS, mental health professionals and psychologists, headmasters of multiple special needs schools and representatives of multiple mental health services present at various meetings, and this allowed us to successfully network with all of them and maintain positive relationships with all of them to this day.

 I have also been a member of Ealing’s Strategic Co-Production Board since 2023, where the purpose of this Board is to take all of the co-chairs of all of the various partnership boards as well as various senior stakeholders in order to take all of the plans and ideas from all of the partnership boards and follow the road map laid out to turn these ideas and plans to tangible results. We have had multiple heads of service, the strategic director for adult social care for Ealing and the local MP for Ealing attend these meetings and we have highlighted exactly where social care is lacking, created plans to help to improve these areas and highlight new ideas such as using newer technology in care, the lack of services and support for neurodivergent people over the age of 25 and how little awareness there is for support for elderly residents. We are currently in the process of creating plans to address and fix these problems. 

Finally, I have also been appointed as a co-optee in a large-scale Health and Adult Social Services Scrutiny Panel since January 2025; working with Councillors, directors of social care for Ealing, directors of the NHS and other specialists to scrutinize health and social services for people across the borough. I have also been invited to speak to 2 different school’s autistic students to talk about life, answer any questions or queries they have and to inspire them to follow their hopes and dreams in life. We have scrutinized issues such as obesity, safeguarding, mental health issues, the dissolution of NHS England, the creation of the Integrated Care Boards (ICBs), neurodiversity and many more. I have been a member of these 3 boards simultaneously while also being employed full time.

Timeline

Cargo Agent

British Airways
2024.02 - 2026.04

Executive Officer

Border Force Officer
2022.04 - 2023.11

Delivery driver (CSTM)

Ocado
2019.02 - 2022.04

Customer service team member

WH Smith’s
2017.07 - 2019.01

Customer service team member

Greggs
2015.11 - 2017.07

BTEC Level 3, 90 Credit Extended Diploma - Business

Uxbridge College
2014.09 - 2016.07

GCSEs - Business Studies

Stockley Academy
2009.09 - 2014.07

GCSEs - Religious Education

Stockley Academy
2009.09 - 2014.07

GCSEs - Physics

Stockley Academy
2009.09 - 2014.07

GCSEs - Mathematics

Stockley Academy
2009.09 - 2014.07

GCSEs - Citizenship

Stockley Academy
2009.09 - 2014.07

GCSEs - English Literature

Stockley Academy
2009.09 - 2014.07
Connor Wood