Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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Connor Wilkinson

Sunderland

Summary

IT Support Specialist with 2.5 years of experience in troubleshooting, system administration, and customer service. Skilled in Exchange Admin, Active Directory, and Entra, with foundational networking knowledge. Proven ability to handle high ticket volumes efficiently while ensuring system reliability and user satisfaction. Achieved a Level 3 IT Apprenticeship with a Distinction. Currently seeking to advance into networking, leveraging strong problem-solving skills and technical expertise to optimize IT infrastructure.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

IT support specialist

Lithia UK
Sunderland
12.2022 - Current
  • Developed custom scripts to automate routine tasks, increasing overall team productivity.
  • Conducted rigorous testing of new software applications before deployment, ensuring seamless integration into existing systems.
  • Provided quality customer service for enhanced user satisfaction.
  • Coordinated IT projects to ensure on-time completion and within scope requirements.
  • Experienced a company take over which comes with a lot of changes and added pressure.

Manufacturing Operator

Nissan
Sunderland
09.2018 - 05.2022
  • At Nissan my job was on line 2 in the spray booths where I would spray interior and exterior of the Juke and Qashqai models, both basecoat and clearcoat.
  • This job has helped me excel in being a good team worker and communicator

Retail Worker

Foot Asylum
Sunderland
01.2017 - 08.2018
  • This was my first part time job whilst I attended my college course
  • While working here I gained experience in dealing with various members of the public and handling stock checks with incoming deliveries.

Sales Assistant (work experience)

Toyota Wearside
Sunderland
01.2016 - 01.2016
  • This was my first form of any work experience which I carried out whilst in school . This included work experience as a sales assistant In which I had to attend daily sales meetings and shadow the sales executive during the selling process.

Education

GCSEs -

Monkwearmouth Academy
Sunderland, SND

Electrical installation (QCF) - Pass

Sunderland College
Sunderland, SND

Employment rights and responsibilities - Pass

Gateshead College
Gateshead, GAT

Paint repair in automotive industry - Pass

Gateshead College
Gateshead, GAT

L3 Apprenticeship (A-Levels) - IT

LearnTech
Sunderland
03.2023 - 11.2024

Skills

  • Confident
  • Team player
  • Punctual
  • Fast learner
  • Dependable
  • Adaptable
  • Determined
  • Network troubleshooting
  • Adaptive learning

Additional Information

  • References available onrequest.

Timeline

L3 Apprenticeship (A-Levels) - IT

LearnTech
03.2023 - 11.2024

IT support specialist

Lithia UK
12.2022 - Current

Manufacturing Operator

Nissan
09.2018 - 05.2022

Retail Worker

Foot Asylum
01.2017 - 08.2018

Sales Assistant (work experience)

Toyota Wearside
01.2016 - 01.2016

GCSEs -

Monkwearmouth Academy

Electrical installation (QCF) - Pass

Sunderland College

Employment rights and responsibilities - Pass

Gateshead College

Paint repair in automotive industry - Pass

Gateshead College

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Connor Wilkinson