Connor Wilkinson
Sunderland
Summary
IT Support Specialist with 2.5 years of experience in troubleshooting, system administration, and customer service. Skilled in Exchange Admin, Active Directory, and Entra, with foundational networking knowledge. Proven ability to handle high ticket volumes efficiently while ensuring system reliability and user satisfaction. Achieved a Level 3 IT Apprenticeship with a Distinction. Currently seeking to advance into networking, leveraging strong problem-solving skills and technical expertise to optimize IT infrastructure.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
IT support specialist
Lithia UK
Sunderland
2022.12 - Current
- Developed custom scripts to automate routine tasks, increasing overall team productivity.
- Conducted rigorous testing of new software applications before deployment, ensuring seamless integration into existing systems.
- Provided quality customer service for enhanced user satisfaction.
- Coordinated IT projects to ensure on-time completion and within scope requirements.
- Experienced a company take over which comes with a lot of changes and added pressure.
Manufacturing Operator
Nissan
Sunderland
2018.09 - 2022.05
- At Nissan my job was on line 2 in the spray booths where I would spray interior and exterior of the Juke and Qashqai models, both basecoat and clearcoat.
- This job has helped me excel in being a good team worker and communicator
Retail Worker
Foot Asylum
Sunderland
2017.01 - 2018.08
- This was my first part time job whilst I attended my college course
- While working here I gained experience in dealing with various members of the public and handling stock checks with incoming deliveries.
Sales Assistant (work experience)
Toyota Wearside
Sunderland
2016.01 - 2016.01
- This was my first form of any work experience which I carried out whilst in school . This included work experience as a sales assistant In which I had to attend daily sales meetings and shadow the sales executive during the selling process.
Education
GCSEs -
Monkwearmouth Academy
Sunderland, SNDElectrical installation (QCF) - Pass
Sunderland College
Sunderland, SNDEmployment rights and responsibilities - Pass
Gateshead College
Gateshead, GATPaint repair in automotive industry - Pass
Gateshead College
Gateshead, GATL3 Apprenticeship (A-Levels) - IT
LearnTech
Sunderland 2023.03 - 2024.11
Skills
- Confident
- Team player
- Punctual
- Fast learner
- Dependable
- Adaptable
- Determined
- Network troubleshooting
- Adaptive learning
Additional Information
- References available onrequest.
Timeline
L3 Apprenticeship (A-Levels) - IT
LearnTech
2023.03 - 2024.11
IT support specialist
Lithia UK
2022.12 - Current
Manufacturing Operator
Nissan
2018.09 - 2022.05
Retail Worker
Foot Asylum
2017.01 - 2018.08
Sales Assistant (work experience)
Toyota Wearside
2016.01 - 2016.01
GCSEs -
Monkwearmouth Academy
Electrical installation (QCF) - Pass
Sunderland College
Employment rights and responsibilities - Pass
Gateshead College
Paint repair in automotive industry - Pass
Gateshead College