Connor Sutherland
Shotts,United Kingdom
Summary
Experienced IT professional with strong expertise in Windows systems administration, Active Directory management, and network troubleshooting. Specialises in Microsoft 365, Intune deployment, and Cisco router configuration. Delivers effective customer service and desktop support, with solid skills in hardware and software troubleshooting. Committed to continuous improvement and advancing technical skills in Linux administration while enhancing team leadership capabilities.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
IT Support Analyst
Xcite Bathgate West Lothian Leisure
Bathgate, Scotland
2023.01 - 2024.01
- Provided support for hardware, software, and connectivity issues across 10 sites.
- Resolved technical issues using Spice works ticketing to reduce downtime.
- Managed user accounts, devices, and access using Azure and Intune daily.
- Maintained device compliance and supported endpoint security standards organisation-wide.
- Supported on-site servers, network infrastructure, and Cisco Meraki environments.
- Administered VMware-based systems with Azure Intune and network support.
- Delivered consistent IT support to staff, supporting efficient workflows and continuity.
Shift Leader
Tesco
Wishaw, Scotland
2014.01 - 2023.01
- Led teams in busy retail environment while maintaining high customer service standards
- Managed staffing issues and day-to-day operational challenges to maintain service levels and team efficiency
- Trained new starters and supported management team to ensure smooth onboarding and operational continuity
- Responded to high-pressure situations, including emergencies, to ensure safety and service quality
- Enhanced communication and organisation skills through daily interactions with customers and team members
- Maintained high standards of customer service for improved satisfaction ratings.
Education
S.T.E.M (Bachelor's) - Networking, IT, Data anayaltics, Complex Analysis, Applied Statstical Modeling,
The Open University
UK 2022.10 - 2026.07
A-Level or equivalent - Computing, English
Calderhead high school
Shotts, North Lanarkshire 2007.01 - 2013.01
A-Level or equivalent - Chemistry, maths, history, biology, information systems, admin
Calderhead high school
Shotts, North Lanarkshire 2007.08 - 2013.06
Skills
- Technical support experience
- Expertise in troubleshooting
- Desktop support solutions
- Remote desktop technologies
- Windows system administration
- Proficiency in Microsoft 365
- Management of Windows Server
- DNS setup and configuration
- DHCP maintenance and setup and Fundamentals of networking
- Proficiency in Azure and macOS environments
- Analytical problem-solving skills
- Excellence in customer service
- Leadership capabilities
Certification
- Cisco Certified Network Associate (CCNA) September 2024 to Present Passed with merits in CCNA 1,2,3 and a A in part 4
- Cisco Certified DevNet Associate July 2024 to Present Python automation and API's
Additional information
Full-time IT support experience combined with a strong background in leadership, customer service, and technical problem-solving. Open to IT support, infrastructure, and network-focused roles across Scotland.
References
References available upon request.
Timeline
IT Support Analyst
Xcite Bathgate West Lothian Leisure
2023.01 - 2024.01
S.T.E.M (Bachelor's) - Networking, IT, Data anayaltics, Complex Analysis, Applied Statstical Modeling,
The Open University
2022.10 - 2026.07
Shift Leader
Tesco
2014.01 - 2023.01
A-Level or equivalent - Chemistry, maths, history, biology, information systems, admin
Calderhead high school
2007.08 - 2013.06
A-Level or equivalent - Computing, English
Calderhead high school
2007.01 - 2013.01