Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Accomplishments
References
Timeline
Generic

Connor Rowley

Oldham

Summary

Experienced IT professional with expertise in e-commerce platform management and CRM platform management, demonstrating proficiency in Microsoft 365 and Azure AD as a global administrator. Skilled in VOIP system management, cybersecurity practices, and software installation and upgrades, ensuring robust IT infrastructure. Adept at networking protocols, IT troubleshooting, and hardware installation and maintenance. Committed to leveraging technical skills to enhance organisational efficiency and security.

Adaptable IT professional with strong foundation in troubleshooting and customer service. Proficient in technical problem-solving and communication, ensuring smooth resolution of IT issues. Committed to enhancing system efficiency and user satisfaction.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

IT Support Engineer

Assured Pharmacy
Wilmslow, Cheshire East
12.2023 - Current

Installed, configured, and maintained desktop computers, laptops, printers, and other peripherals in a fast-paced working environment.


Conducted routine system maintenance, including hardware cleaning, component replacement, and firmware updates.


Sole global administrator and user manager for multiple platforms including Azure AD, Zendesk, Richpanel & other in house systems.


Liased with external companies to ensure efficient running of networks & cloud phone systems.


Led the planning and execution of IT hardware relocation during office move, ensuring seamless transition of servers, workstations, and network infrastructure with zero unplanned downtime



IT Technician

Computer Waste Ltd
Rochdale, Greater Manchester
06.2019 - 04.2022

Responsible for the repairs of IT and server equipment


Secure destruction of client data via Blancco


Recycling of IT equipment including PC's, laptops, servers, printers etc


Resale of recycled equipment via platforms including Amazon & Ebay


Collection of redundant IT hardware equipment from clients around the UK


Education

GCSEs - Nine A- C including English, Maths and Science

St Monica's RC High School
09.2010 - 05.2015

Skills

  • E-Commerce platform management
  • CRM Platform management
  • Microsoft 365
  • Azure AD Global administrator
  • VOIP system management
  • Cybersecurity practices
  • Software installation and upgrades
  • Networking protocols
  • IT troubleshooting
  • Hardware installation and maintenance

Custom

Available on Request

Affiliations

  • Sports
  • Travel
  • Health & Fitness

Accomplishments

Completed multiple sporting events in aid of numerous charities including Mt Kilimanjaro, Chicago Marathon & National 3 peaks

References

References available upon request.

Timeline

IT Support Engineer

Assured Pharmacy
12.2023 - Current

IT Technician

Computer Waste Ltd
06.2019 - 04.2022

GCSEs - Nine A- C including English, Maths and Science

St Monica's RC High School
09.2010 - 05.2015

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Connor Rowley