CONNOR ROBSON-HURST
Wokingham,United Kingdom
Summary
Dedicated professional with a strong foundation in customer service and teamwork, complemented by exceptional problem-solving skills and attention to detail. Demonstrates adaptability and effective communication, ensuring compliance with aviation regulations and safety procedures. Proficient in crisis management and decision-making, maintaining professionalism under pressure while adhering to airside safety protocols. Committed to enhancing operational efficiency through resilience and a fast-learning approach, with career aspirations focused on advancing within the aviation industry.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Ground Handling Agent
Swissport International Ltd- LHR
2024.12 - 2026.04
- Followed strict safety protocols whilst handling passengers' luggage, reducing risk of damage or loss.
- Collaborated effectively with colleagues, fostering a strong team environment on the ramp area.
- Enhanced safety by conducting thorough pre-flight checks of aircraft.
- Facilitated quick turnarounds by coordinating efficiently with ground crew members.
- Adhered strictly to all relevant regulations, ensuring compliance within the ramp area operation.
- Reported equipment malfunctions to supervisors for immediate attention, avoiding delays.
- Loaded and unloaded cargo, luggage and freight quickly to meet aircraft turnaround targets.
- Communicated closely with ground crew, flight crew and tow personnel via headset radios.
- Checked staff and visitor IDs ahead of airside access for reliable security support.
- Trained Headset Operator
- Trained Airside Driver (ADP HELD And M Permit Held)
- Trained Hi Loader Driver
- Trained Pushback Driver
- Handled special passenger requests professionally, catering to diverse needs.
- Worked flexibly to meet changing shift patterns according to airport schedules.
- Guided passengers towards correct terminals, reducing confusion and delays.
Front of House Server
The Elephant & Castle, Wokingham
2023.12 - 2024.08
- Served as a Front of House Server at The Elephant & Castle Public House
- Provided excellent customer service to ensure a positive dining experience
- Took orders, delivered food and beverages, and addressed customer needs
- Maintained a clean and organised work area
- Collaborated with team members to ensure efficient restaurant operations
- Maximize customer satisfaction by providing exceptional service and building rapport with guests.
- Effectively handle customer complaints and resolve issues to ensure customer satisfaction and retention.
- Collaborate with kitchen staff to ensure timely delivery of food orders and maintain a smooth workflow in the restaurant
Front of House Server
The Jolly Farmer, Wokingham
2023.03 - 2024.08
- Served as a Front of House Server at The Jolly Farmer Public House
- Provided excellent customer service to ensure a positive dining experience
- Took orders, delivered food and beverages, and addressed customer needs
- Maintained a clean and organised work area
- Collaborated with team members to ensure efficient restaurant operations
- Maximize customer satisfaction by providing exceptional service and building rapport with guests.
- Effectively handle customer complaints and resolve issues to ensure customer satisfaction and retention.
- Collaborate with kitchen staff to ensure timely delivery of food orders and maintain a smooth workflow in the restaurant
Education
GCSES -
Waingels College
Woodley, Berkshire 2018.09 - 2024.06
GCSE Pathway Course - Maths, English, Science & Statistics
Bracknell & Wokingham College
Bracknell, Berkshire 2023.09 - 2024.07
Skills
- Customer Service
- Teamwork
- Problem Solving
- Attention to Detail
- Adaptability
- Communication
- Time Management
- Fast learner
- IT Literate
- Strong verbal communication
- Crisis management competence
- Maintaining professionalism
- Compliance with airport regulations
- Safety procedure implementation
- Airside safety protocols
- Aviation security standards
- Knowledge of aviation regulations
- Decision-Making proficiency
- Communication proficiency
- Resilience under pressure
- Safety consciousness
Certification
Driving License (Full No points)
Manoeuvring & ADP Permit Held At LHR
EXTRA ACTIVITIES
RAF Cadets SERGANT In 2019, I embarked on an inspiring journey by joining the RAF Cadets, a decision that has profoundly shaped my personal and professional growth. From the outset, the Royal Air Force Cadets provided me with a platform to develop valuable skills and foster discipline. Over the years, I dedicated myself wholeheartedly to the cadet program, immersing in a variety of training exercises, leadership workshops, and community service initiatives. Recently, I achieved a significant milestone in my cadet career as I was honoured with a promotion to the rank of Sergeant. This promotion not only reflects my commitment to excellence but also acknowledges the trust and confidence placed in me by my peers and superiors. As a Sergeant in the RAF Cadets, I am eager to continue contributing to the success of the squadron, instilling a sense of duty, and inspiring fellow cadets to reach new heights. RAF Cadets SERGANT In 2019, I embarked on an inspiring journey by joining the RAF Cadets, a decision that has profoundly shaped my personal and professional growth. From the outset, the Royal Air Force Cadets provided me with a platform to develop valuable skills and foster discipline. Over the years, I dedicated myself wholeheartedly to the cadet program, immersing in a variety of training exercises, leadership workshops, and community service initiatives. Recently, I achieved a significant milestone in my cadet career as I was honoured with a promotion to the rank of Sergeant. This promotion not only reflects my commitment to excellence but also acknowledges the trust and confidence placed in me by my peers and superiors. As a Sergeant in the RAF Cadets, I am eager to continue contributing to the success of the squadron, instilling a sense of duty, and inspiring fellow cadets to reach new heights.
Timeline
Ground Handling Agent
Swissport International Ltd- LHR
2024.12 - 2026.04
Front of House Server
The Elephant & Castle, Wokingham
2023.12 - 2024.08
GCSE Pathway Course - Maths, English, Science & Statistics
Bracknell & Wokingham College
2023.09 - 2024.07
Front of House Server
The Jolly Farmer, Wokingham
2023.03 - 2024.08
GCSES -
Waingels College
2018.09 - 2024.06