Connor Poole

Dynamic and results-driven professional with extensive experience in team leadership, operational management, and customer engagement. Adept at leading high-performing teams, streamlining day-to-day operations, and delivering exceptional service standards. Skilled in supporting sales and marketing efforts, managing projects and programs, and achieving key performance targets. Recognised for strong communication abilities, collaborative leadership style, and commitment to compliance and workplace safety. Proven ability to build positive relationships with stakeholders and drive business performance in fast-paced, customer-focused environments.

Collaborated closely with the area management team and client stakeholders to develop and submit a successful tender for contract renewal within the region. Played a key role in shaping the proposal, aligning operational strengths with client priorities, and demonstrating service value and community impact. The successful bid secured long-term continuity for the contract and reinforced strong client relations.

Secured a strategic partnership with Les Mills to enhance the group exercise timetable, introducing high-quality, in-demand programs to increase member engagement. Negotiated favorable pricing packages with Les Mills head office and internal directors, resulting in cost-effective implementation. Facilitated additional training opportunities for staff, supporting professional development and service delivery improvements.

Led the successful integration of Cover Ninja to streamline group exercise class cover processes, enhancing operational efficiency and reducing administrative workload. Ensured full GDPR compliance throughout implementation, safeguarding user data and system integrity. The platform improved communication, increased class cover reliability, and elevated the overall experience for both instructors and members.

Successfully onboarded Service Sport as the new contractor for gym maintenance, enhancing service reliability and equipment upkeep across the facility. Collaborated with Service Sport’s head office and internal directors to negotiate favorable costings and agree on structured payment terms. This partnership ensured long-term value, improved maintenance response times, and supported operational continuity.