Connor Poole
Woking,Surrey
Summary
Dynamic and results-driven professional with extensive experience in team leadership, operational management, and customer engagement. Adept at leading high-performing teams, streamlining day-to-day operations, and delivering exceptional service standards. Skilled in supporting sales and marketing efforts, managing projects and programs, and achieving key performance targets. Recognised for strong communication abilities, collaborative leadership style, and commitment to compliance and workplace safety. Proven ability to build positive relationships with stakeholders and drive business performance in fast-paced, customer-focused environments.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work history
Area Fitness Manager
Freedom Leisure
Woking, Surrey
2023.03 - Current
- Provided strategic leadership across multi-site teams, fostering a high-performance culture and continuous professional development.
- Oversaw daily operational delivery, ensuring compliance with health, safety, and quality standards while enhancing service excellence.
- Drove achievement of commercial objectives through effective resource management, stakeholder engagement, and performance optimisation.
- Partnered with marketing and external agencies to implement targeted campaigns, increase market reach, and improve customer retention.
- Produced analytical reports, monitored key performance indicators (KPIs), and aligned service offerings with evolving market demands.
Fitness Manager
Freedom Leisure
Woking, Surrey
2021.09 - 2023.03
- Directed day-to-day operations of fitness services, ensuring compliance, service excellence, and alignment with organisational standards.
- Led and developed high-performing teams through structured performance management and ongoing professional development.
- Managed budgets and contributed to revenue growth through strategic planning, resource optimisation, and member engagement initiatives.
- Collaborated with marketing and external stakeholders to implement health and wellbeing programs, enhancing community outreach and service inclusivity.
- Monitored key performance indicators (KPIs) to drive data-informed decision-making and continuous operational improvement.
Personal Trainer
Freedom Leisure
Woking, Surrey
2020.01 - 2021.09
- Fostered an inclusive environment within the gym facility by respecting and catering to diverse fitness needs.
- Prioritised clear communication whilst explaining complex exercises to clients of varied fitness levels.
- Boosted client confidence by providing tailored nutritional advice.
- Collaborated with physiotherapists to provide rehabilitation exercises for injured clients.
- Designed bespoke training programmes to improve client fitness levels.
Brick Layer
RT Brickwork
Woking, Surrey
2018.08 - 2020.01
- Developed practical skills in bricklaying and site preparation through hands-on experience on large-scale construction projects.
- Assisted with accurate setting out and bricklaying, supporting qualified tradespeople across major builds for leading construction companies in the Region.
- Confidently mixed materials, maintained tools, and ensured work areas met professional standards and safety requirements.
- Gained a solid understanding of construction processes and project workflows prior to achieving formal qualification.
Shooting Range Marker
National Rifle Association
Bisley, Surrey
2015.05 - 2016.08
- Provided accurate and timely shot marking and scoring for competitive rifle shooting events at a national level.
- Ensured consistent communication with range officials and shooters to maintain smooth event operation and safety compliance.
- Maintained high attention to detail while operating targetry systems and recording scores under pressure.
- Supported the delivery of large-scale shooting competitions, contributing to the efficient running of national events.
Education
Level 3 FAAW Certificate -
St John Ambulance
Level 2 Gym Instructor -
Future Fit
Level 3 Programming & Coaching -
Future Fit
Level 4 Strength & Conditioning -
Future Fit
Level 4 Lower Back Specialist -
Future Fit
Level 4 Personal Training -
Future Fit
London 2019.09 - 2021.05
A Level Psychology
Woking College
Woking, Surrey 2016.09 - 2019.05
BTEC Sub Diploma and Certificate in Sport
Woking College
2016.09 - 2019.05
BTEC Sub Diploma and Certificate in Forensic Science
Woking College
Woking, Surrey 2016.09 - 2019.05
GCSEs - 10 GCSE's at A* to C
Winston Churchill School
Woking, Surrey 2012.09 - 2016.06
Skills
- Team Leadership & Development – Experienced in managing, motivating, and developing high-performing teams
- Operational Management – Skilled in overseeing daily operations, ensuring efficiency and high service standards
- Customer Experience & Retention – Strong focus on delivering excellent customer service and building client loyalty
- Sales & Marketing Support – Proven ability to contribute to sales growth and support marketing initiatives
- Program & Project Coordination – Able to plan, manage, and evaluate programs to meet strategic goals
- Performance & KPI Management – Results-driven with a consistent record of meeting performance targets
- Health, Safety & Compliance – Knowledgeable in maintaining workplace safety and adhering to compliance standards
- Effective Communication & Collaboration – Builds strong internal and external relationships across all levels
Projects - Tender Bid
Collaborated closely with the area management team and client stakeholders to develop and submit a successful tender for contract renewal within the region. Played a key role in shaping the proposal, aligning operational strengths with client priorities, and demonstrating service value and community impact. The successful bid secured long-term continuity for the contract and reinforced strong client relations.
Projects - Les Mills
Secured a strategic partnership with Les Mills to enhance the group exercise timetable, introducing high-quality, in-demand programs to increase member engagement. Negotiated favorable pricing packages with Les Mills head office and internal directors, resulting in cost-effective implementation. Facilitated additional training opportunities for staff, supporting professional development and service delivery improvements.
Projects - Cover Ninja
Led the successful integration of Cover Ninja to streamline group exercise class cover processes, enhancing operational efficiency and reducing administrative workload. Ensured full GDPR compliance throughout implementation, safeguarding user data and system integrity. The platform improved communication, increased class cover reliability, and elevated the overall experience for both instructors and members.
Projects - Service Sport
Successfully onboarded Service Sport as the new contractor for gym maintenance, enhancing service reliability and equipment upkeep across the facility. Collaborated with Service Sport’s head office and internal directors to negotiate favorable costings and agree on structured payment terms. This partnership ensured long-term value, improved maintenance response times, and supported operational continuity.
Timeline
Area Fitness Manager
Freedom Leisure
2023.03 - Current
Fitness Manager
Freedom Leisure
2021.09 - 2023.03
Personal Trainer
Freedom Leisure
2020.01 - 2021.09
Level 4 Personal Training -
Future Fit
2019.09 - 2021.05
Brick Layer
RT Brickwork
2018.08 - 2020.01
A Level Psychology
Woking College
2016.09 - 2019.05
BTEC Sub Diploma and Certificate in Sport
Woking College
2016.09 - 2019.05
BTEC Sub Diploma and Certificate in Forensic Science
Woking College
2016.09 - 2019.05
Shooting Range Marker
National Rifle Association
2015.05 - 2016.08
GCSEs - 10 GCSE's at A* to C
Winston Churchill School
2012.09 - 2016.06
Level 3 FAAW Certificate -
St John Ambulance
Level 2 Gym Instructor -
Future Fit
Level 3 Programming & Coaching -
Future Fit
Level 4 Strength & Conditioning -
Future Fit
Level 4 Lower Back Specialist -
Future Fit