Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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Connor Phillips

Thornton Heath,Greater London

Summary

Project Manager with a strong foundation in security operations, risk mitigation, and cross-functional leadership across national retail environments. Served as the strategic lead for security initiatives across 950 Lidl stores in the UK, managing complex projects from planning to execution. Skilled in stakeholder engagement, process improvement, and data-driven decision-making. Proven ability to deliver high-impact solutions under pressure, align teams around shared goals, and drive measurable outcomes in fast-paced, compliance-heavy sectors.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Project Lead – Security & Loss Prevention, Lidl GB

Lidl GB
London, London
11.2024 - Current
  • Directed national security projects across 950 UK stores, managing timelines, resources, and stakeholder alignment
  • Led cross-functional teams to implement new security technologies and protocols, improving loss prevention KPIs
  • Scoped and delivered training programs to enhance operational readiness and staff engagement
  • Produced executive-level reports and risk assessments to inform strategic decisions
  • Partnered with law enforcement and external agencies to coordinate intelligence-sharing initiatives
  • Delivered ROI analysis to justify capital investments in physical security infrastructure
  • Supported business continuity planning and emergency response frameworks

CCTV and Police Liaison Officer

Lidl GB
London
09.2023 - 11.2024
  • Managed high-volume data requests and coordinated with police forces across the UK
  • Ensured project compliance with GDPR and internal governance standards
  • Contributed to national initiatives like Project Pegasus, providing analytical insights and operational support
  • Developed reporting dashboards and presentations for senior stakeholders using Excel and PowerPoint

Deputy Store Manager

Lidl GB
London
03.2022 - 09.2023
  • Lead by Communication to motivate my team in fast paced and challenging environment, in accordance with Lidl Leadership & Company Principles
  • Keen eye for detail to ensure the store was compliant and to deliver the best possible shopping experience for our customers.
  • Took ownership of Store Projects and delivered new business processes.
  • Checked and worked deliveries, managed the till area , monitored
    store KPIs and was the lead point of contact for all customer service needs/complaints.
  • Monitored and complied with legal and company health and safety
    laws, standards and guidelines to meet store KPIs
  • Created strong working relationships with internal and external stakeholders.

Police Sergeant

British Transport Police/Met Police
London
01.2016 - 03.2022
  • Coordinated complex investigations with external law enforcement agencies.
  • Managed competing demands, risks and priorities to make informed
    deployment decisions with finite resources.
  • Planned, managed and monitored front-line policing activity within teams as senior operational lead.
  • Owned and assessed risk with care and precision to enable efficient service delivery.
  • Kept up-to-date on latest laws, procedures and investigation best practices through continuous training.
  • Established partnerships to meet community policing objectives.
  • Allocated and managed project resources to keep projects running smoothly and on time.

Education

Bachelor of Science Honours - Forensic Sciences

Abertay University
Dundee, DND
09.2011 - 07.2015

Skills

  • End-to-End Project Lifecycle Management
  • Strategic Planning & Execution
  • Stakeholder Engagement & Communication
  • Cross-Functional Team Leadership
  • Risk Assessment & Mitigation
  • Budgeting & Cost Control
  • KPI Tracking & Performance Reporting
  • Process Improvement & Change Management
  • Technology Implementation & Rollout
  • Crisis Management & Operational Resilience
  • Microsoft Office (Excel, Word, Powerpoint etc)

Affiliations

  • Music - Songwriting
  • Football Coaching

Languages

English
Native
German
Beginner

Timeline

Project Lead – Security & Loss Prevention, Lidl GB

Lidl GB
11.2024 - Current

CCTV and Police Liaison Officer

Lidl GB
09.2023 - 11.2024

Deputy Store Manager

Lidl GB
03.2022 - 09.2023

Police Sergeant

British Transport Police/Met Police
01.2016 - 03.2022

Bachelor of Science Honours - Forensic Sciences

Abertay University
09.2011 - 07.2015

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Connor Phillips