connor Ogden-Holmes

I starterd working for M&B instantly folloring the leave from my own premisis due to the change from a bar and restaraunt to an indian that would no longer serve alcohol and the hours of the buisness also changed and this was sadly something i was not on board with.

my day-to-day duites as the duty manager at the walton arms would include but not limited to :

opening/closing of the buisness

monitoring due diligence througout the day

cleaning and setting up FOH&BOH

cash handling

rota

team motivation

Leveraged data and analytics to make informed decisions and drive business improvements.

driving to hit and overachive forecasted targets

wet and dry oders

perfoming site audits

intense evening kitchen checks

being present in district meetings

planning incetves and team building ecersises

social media

monitoring P&L

I have occasionaly worked BOH when needed , i am up to scratch with food safety , cooking temp regulations and stage cleaning

I am leaving The Walton Arms due to relocating to Bangor Co Down .

I first came into the company as an Assistant Manager, I was promoted to General manager with my own site with in two month for over achieving sales and my experience was more suited to running a site.

I had full responsibility over every aspect of the business , bar FOH and BOH .

My duties included but not limited to :

excellent customer service / fast effective and professional problem solving

scheduling rota on a 4 weekly basis

stock take

stock orders

event planning { weddings ,funerals, christenings and themed parties }

promoting the company on all social media platforms / self marketing

arranging tips and team meetings every month

intense kitchen checks

menu development

hitting and over achieving forecast

dealing with all finacial aspects of the site

wages

monitoring P&L

recruitment / investigations/ dismissals

keeping up and achieving highest marks for NSF / EHO

fire safety

cellar safety

first aid

keeping bar stocked with trending drinks

public promotions

admin skills

impeccable punctuality

Working FOH and behind the scenes is my biggest passion , My managerial experience has taught Me to build a strong team with the most amazing work ethics.

The Guest experience in my venue is mu upmost priority as well as monitoring the businesses needs regarding sales , money savings , efficiency and working towards a greener waste disposal .

I adapt well to different environments , fast learning and always willing to take on a new challenge.

My role at The Waterside was very versatile , from greeting customers to running the restaurant. My public house experience allowed me to switch roles over the entire site . I can serve meals at a fast pace with a welcoming and warm attitude and always put the guests needs first.

I can deal with complaints and solve problems professionally on the spot . I can work a bar with a team or on my own if needed and know all of the best cocktail recipes, I work well under pressure alone or in a team.

I personally believe a team effort does make all of the difference to running a smooth shift. I hold a Personal alcohol license and have a very meticulous approach to any role I endeavor.

Whilst at The Wine Bar I was the shift supervisor full time .

My job role included serving on the bar , making fresh cocktails and perfecting my knowledge of wines and champagnes of the world.

Changing barrels / gas

lifts on the tills when necessary

working and encouraging team to drive sales to hit forecast

wages

opening and closing of the business.

Salsa is a piercing , tattoo and a quirky shop.

Whilst working for salsa i gained many skills within retail, one of the main skills that i learnt and would forever use in life was my communication and face to face sales skill . Dealing with customers in a timely manor and upselling items that i think would be of use to them and answering any queries the customers may have .

I would make sure all shelves are fully stocked for the working day and make sure all products are priced correctly.