Connor Midgley
Kenilworth,Warwickshire
Summary
I am a dedicated individual with a strong focus on excellent customer service and building and managing relationships.
A good time keeper with the ability to multitask, ensuring tasks are completed efficiently and effectively.
I have a great attention to detail and problem solving skills, together with a good awareness of my surroundings and the welfare of the public around me. Any situations are dealt with, with a polite assertiveness, remaining calm under pressure for a positive outcome.
Having had the experience of travelling across Europe and America I have only a passengers awareness of airport security protocols and procedures,
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Team coach/Bar manager
The Kings Head (Mitchells & Butlers Retail Ltd)
Wellesbourne, Warwickshire
09.2022 - Current
- Working closely with management to set team goals with company vision.
- Managing any conflict, to create an efficient happy working environment
- Encouraged open communication to resolve any misunderstandings swiftly.
- Manage a small team of bar staff.
- Meeting and greeting customers.
- Resolving any customer queries or complaints.
- Serving drinks and taking payments.
Bartender
Warwick Conferences Radcliffe House
02.2022 - 06.2022
- Managed a team of bar staff
- Meeting and greeting customers
- Taking drinks and food orders at the bar
- Serving drinks
- Taking payments
- Preparation for service every day, making sure the bar: clean, tidy, stocked, organized
- Clean down at the end of service and cash up the tills etc
Front of house
Queen & Castle (Mitchells & Butlers Retail Ltd)
06.2021 - 09.2021
- Meeting and greeting customers
- Taking orders for food and drinks
- Service of food and bar drinks
- Barista
- Preparing bills and taking payments
- Preparation for service each day - Sauces, cutlery etc
- Cleaning down at the end of service
Front of house/Bar staff
Clarendon Arms
10.2018 - 06.2021
- Meeting and greeting customers
- Taking orders for food and drinks
- Service of food and bar drinks
- Barista
- Setting up the bar
- Preparing bills and taking payments
- Taking bookings
- Preparation for service each day - Sauces, cutlery etc
- Cleaning down at the end of service
Kitchen Porter
Virgins & Castle
Kenilworth
10.2016 - 10.2018
- Hand washed dishes and cutlery
- Loaded and unload dishwashers
- Cleaned down at end of shift
Kitchen Assistant
Catalan Tapas Restaurant
Warwick
09.2017 - 09.2018
- Keeping Chef stocked with pots, pans, crockery, and cutlery
- Food preparation Starters and Deserts
- General Kitchen support
Kitchen Porter
Catalan Tapas Restaurant
Warwick
06.2016 - 09.2017
- Hand washed dishes and cutlery
- Loaded and unload dishwashers
- Cleaned down at end of shift
Work Experience
Holiday Inn
Kenilworth
06.2016 - 06.2016
- Sorted out storage cupboards in Kitchen
- Polished Cutlery
- Set out tables in restaurant
- Reception duties
Education
GCSE's - European Computer Driving Licence (ECDL), Citizenship Studies, IGCSE First English Language, Catering, Btec Business level 1/level 2, English Literature, Combined Science, Religious Studies,
Kenilworth Secondary School
Kenilworth, Warwickshire 09.2012 - 06.2016
Hospitality and Catering Course - Functional Skills Maths Level 1, City & Guilds NVQ Level 1 Diploma in Introduction to Professional Cookery, City & Guilds NVQ Level 1 Award in Introduction to Professional Food and Beverage Service Skills, City & Guilds NVQ Level 2 Diploma in Professional Cookery (Preparation and cooking), City & Guilds NVQ Level 2 Certificate in Professional Food and Beverage Service Skills
Stratford Upon Avon College
Stratford Upon Avon 09.2016 - 06.2018
The Training Terminal - Online Course - Food Allergen training level 2, Hotel Reception skills, Professional Waiter, Professional Bartender, Introduction to wine, Introduction to hotel revenue management, Licensing and social responsibility, Food hygiene & safety level 2 - catering, Health & safety level 2, Introduction to cocktails, Professional kitchen skills
Institute of Hospitality
Skills
- Excellent customer service
- Building and managing relationships
- Good time management
- Ability to multitask
- Great attention to detail
- Problem solving
- Public safety consciousness
- Noticeable vigilance
- Polite assertiveness
Custom
I am a keen gym member and work out at least twice a week. I also enjoy walks with my dog and my family. I have an interest in photography, some of my favourite photos can be seen on my Instagram account @Living.life.through.the.lense.
Timeline
Team coach/Bar manager
The Kings Head (Mitchells & Butlers Retail Ltd)
09.2022 - Current
Bartender
Warwick Conferences Radcliffe House
02.2022 - 06.2022
Front of house
Queen & Castle (Mitchells & Butlers Retail Ltd)
06.2021 - 09.2021
Front of house/Bar staff
Clarendon Arms
10.2018 - 06.2021
Kitchen Assistant
Catalan Tapas Restaurant
09.2017 - 09.2018
Kitchen Porter
Virgins & Castle
10.2016 - 10.2018
Hospitality and Catering Course - Functional Skills Maths Level 1, City & Guilds NVQ Level 1 Diploma in Introduction to Professional Cookery, City & Guilds NVQ Level 1 Award in Introduction to Professional Food and Beverage Service Skills, City & Guilds NVQ Level 2 Diploma in Professional Cookery (Preparation and cooking), City & Guilds NVQ Level 2 Certificate in Professional Food and Beverage Service Skills
Stratford Upon Avon College
09.2016 - 06.2018
Work Experience
Holiday Inn
06.2016 - 06.2016
Kitchen Porter
Catalan Tapas Restaurant
06.2016 - 09.2017
GCSE's - European Computer Driving Licence (ECDL), Citizenship Studies, IGCSE First English Language, Catering, Btec Business level 1/level 2, English Literature, Combined Science, Religious Studies,
Kenilworth Secondary School
09.2012 - 06.2016
The Training Terminal - Online Course - Food Allergen training level 2, Hotel Reception skills, Professional Waiter, Professional Bartender, Introduction to wine, Introduction to hotel revenue management, Licensing and social responsibility, Food hygiene & safety level 2 - catering, Health & safety level 2, Introduction to cocktails, Professional kitchen skills
Institute of Hospitality