Connor Hawkins
Wallasey,Merseyside
Summary
Accomplished professional with expertise in technical skills such as HTML, CSS, JavaScript, FIGMA, Python, and GIT. Demonstrates strong customer service abilities including effective communication, bereavement management, complaint resolution, relationship building, and handling at FPOC. Adept at leveraging technical knowledge to enhance user experience and streamline processes. Committed to continuous learning and career growth within the tech industry.
Overview
4
4
years of professional experience
Work History
project manager
BT group
Liverpool, England
07.2021 - 08.2024
Planning: Setting goals and objectives, defining roles, and creating schedules and timelines.
Managing: Working with project teams to ensure the success of projects.
Supporting: Supporting the strategic transformation of BT's digital workplace.
Technical advisor
BT group
Liverpool, England
06.2020 - 07.2021
Conducting thorough investigations into customer issues and delivering effective troubleshooting solutions to ensure prompt resolution.
Education
GCSEs -
Emslie Morgan Academy
WirralSkills
Technical
-HTML
-CSS
-JavaScript
-FIGMA
-Python
-GIT
Customer Service
-Effective communication
-Bereavement management
-Complaint resolution
-Relationship building
-Handling at FPOC
Timeline
project manager
BT group
07.2021 - 08.2024
Technical advisor
BT group
06.2020 - 07.2021
GCSEs -
Emslie Morgan Academy
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