Summary
Overview
Work history
Education
Skills
Timeline
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Connor Gibbins

Northampton

Summary

A driven and ambitious individual with a hunger to exceed expectations. I am the perfect team player with a real passion for the world of customs clearance who is determined to soak in more knowledge and develop as a person. I am currently an acting clearance operations supervisor with more than 8 years of experience in the customs sector of the logistics industry. Recognised as a dedicated and hardworking team leader with a history of streamlining processes and increasing efficiency. A decisive forward-thinking leader and problem solver with excellent communication and planning abilities overseeing day-to-day duties using extensive knowledge of UK and EU customs regulations

Overview

9
9
years of professional experience
12
12
years of post-secondary education

Work history

Acting Clearance Operations Supervisor

FedEx Express
Northampton, Northamptonshire
06.2021 - Current
  • Optimising workflow by delegating tasks effectively among team members. This includes assigning work daily and ensuring all tasks that need to be completed are done so in an efficient and timely manner whilst also ensuring tasks are covered when absences occur.
  • Completing Payroll for all team members. Ensuring accurate record keeping in regards to sickness, annual leave and overtime to ensure team members are paid correctly and HR processes are followed.
  • Conducting regular meetings with team members for performance review and feedback to assist with the personal development of each team member.
  • Team meetings with all team members to ensure that they are all updated with the recent changes within the business and listen to any questions team members may have.
  • Resolving disputes and issues related to customs clearances promptly. Fostered positive relationships with our biggest customers by regularly hosting or attending meetings to ensure their instructions and processes are followed whilst improving processes internally to ensure that the clearances for these customers are completed in the most time efficient manner possible whilst maintaining excellent accuracy.
  • Always being a point of contact for customers who have clearance related queries delivering them expert advice which results in a positive customer experience.
  • Completing Monthly clearance audits for all team members completing customs entries to ensure they are compliant with customs processes and regulations whilst providing constant feedback to brokers if errors occur and ensure all training requirements are fulfilled.
  • Constantly looking to identify areas and opportunities of improvement to streamline process and increase efficiency. Will always offer solutions to higher management to maximise our shipments cleared on arrival percentage and reduce clearance delays.




Support Broker

TNT UK
01.2019 - 06.2021
  • Due to the challenges we encountered during Brexit and the increased volumes I spearheaded our training programme for brokers submitting customs declarations. During this time I was responsible for the training of around 100 new staff memebers. Throughout this period I delivered presentations and modules to these groups. I would also lead the day-to-day training of these groups to ensure they were completing the declarations compliantly.
  • Being the point of contact within my team to assist with any questions or problems the brokers would have regarding complex clearance queries whilst regularly providing extra group or one to one training sessions.
  • Responsible for managing and recording the teams KPI’s ensuring that they were achieving the standards set by the business.

Clearance Broker

TNT (Agency)
01.2016 - 12.2018
  • Originally responsible for obtaining various pieces of information from customers and colleagues which allowed our team to finalise import customs entries. In this period, I was working in a fast paced, high pressure environment where I was tasked with calling and emailing customers whilst ensuring there was no delays in transit time and provide an excellent customer experience.
  • Providing expertise and guidance to customers calling into our clearance department. This enabled importers to navigate and understand complex customs regulations and more easily understand the clearance process. This resulted in timely delivery of their imported goods
  • Always forward thinking and instrumental in improving my team’s processes . I would always exceed our expected expected KPI volumes daily. This lead to me being a highly respected member of our team who seen as the focal point for any sensitive or difficult situations my team members found themselves in. I was constantly tasked with handling our most respected customers and also would be a point of contact for our customer service team or Hubs around the country if they needed assistance with customs related queries or advice in dealing with customers.
  • Expanded my clearance knowledge by moving onto preparing and submitting customs declarations on the importers behalf to HMRC. Able to complete a wide range of complex customs entries accurately and efficiently to meet business and customer needs.




Education

GCSEs - Secondary Education

Moulton Secondary School and Science College
Northampton, Northamptonshire
09.2009 - 06.2021

A-Levels - Sports Studies - Merit, Economics - C, Business Studies - C

Moulton Sixth Form
Northampton, Northamptonshire

Skills

  • Expert in import customs procedures and regulations
  • Supervisory experience
  • Process Improvement
  • Comfortable working in a pressurized fast-paced working environment
  • Quality compliance procedures
  • Customs trade tariff and preferential agreement expertise
  • Customer relations
  • Employee performance analysis and reviews
  • Payroll Management


Timeline

Acting Clearance Operations Supervisor

FedEx Express
06.2021 - Current

Support Broker

TNT UK
01.2019 - 06.2021

Clearance Broker

TNT (Agency)
01.2016 - 12.2018

GCSEs - Secondary Education

Moulton Secondary School and Science College
09.2009 - 06.2021

A-Levels - Sports Studies - Merit, Economics - C, Business Studies - C

Moulton Sixth Form

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Connor Gibbins