Connor Flanagan
Liverpool,Merseyside
Summary
American international student studying economics with three years of experience in the automotive industry as a Service Writer and Warranty Administrator. Experienced at data entry and report creation in Microsoft 365, Google Cloud, and Salesforce programs. Adept at creating welcoming and friendly customer spaces in office and hospitality settings. Keen to develop quantitative skills in pursuit of a career in health economics and administration.
Overview
5
5
years of professional experience
Work History
Museum Intern
University of Montana Museum of Art and Culture
Missoula
06.2024 - 08.2025
• Documented new artwork for archiving.
• Organized and managed new library space.
• Safely transported artwork for storage and display.
Coffee Shop Assistant
Clyde Coffee
Missoula
06.2024 - 08.2024
- Safely prepared and served food orders.
- Delivered excellent customer service whilst handling cash transactions accurately.
- Sanitised customer areas to meet cleanliness goals.
Student Ambassador to the Admissions Department
The American University of Rome
Rome
08.2023 - 06.2024
- Processed admissions applications from prospective students in Salesforce and Microsoft Office.
- Maintained admissions department email inbox.
- Guided campus tours.
Service Writer and Warranty Administrator
Young Automotive Group
Missoula
05.2023 - 08.2023
- Maintained proper warranty compliance and documentation.
- Trained new personnel and developed warranty procedures for the dealership.
- Processed customer payments and scheduled customer repairs.
Service Writer and Warranty Administrator
Flanagan Motors Mazda
Missoula
06.2020 - 05.2023
- Maintained proper warranty compliance and documentation.
- Successfully balanced both warranty and service accounts in Dealertrack.
- Scheduled customer repairs and processed payments.
- Performed warranty duties both in person and virtually.
Education
Bachelor of Science - Economics
University of Liverpool
Liverpool 09/2024 -
Associate Degree - Liberal Studies
The American University of Rome
Rome, Italy 08/2022 - 06/2024
High School Diploma -
Hellgate High School
Missoula, USA 08/2015 - 06/2019
Skills
- Proficient in Microsoft Office, Google Cloud, and Salesforce programs
- Analytical and critical thinking
- Complaint handling and resolution
- Willingness to learn
Affiliations
- Running, Football, Classical Art and History
Timeline
Museum Intern
University of Montana Museum of Art and Culture
06.2024 - 08.2025
Coffee Shop Assistant
Clyde Coffee
06.2024 - 08.2024
Student Ambassador to the Admissions Department
The American University of Rome
08.2023 - 06.2024
Service Writer and Warranty Administrator
Young Automotive Group
05.2023 - 08.2023
Service Writer and Warranty Administrator
Flanagan Motors Mazda
06.2020 - 05.2023
Bachelor of Science - Economics
University of Liverpool
09/2024 -
Associate Degree - Liberal Studies
The American University of Rome
08/2022 - 06/2024
High School Diploma -
Hellgate High School
08/2015 - 06/2019
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