Connor Dines
Sydney
Summary
Sales professional with over 7 years of experience in business development, account management, and consultative sales. Skilled in acquiring new clients and expanding existing accounts through effective upselling and cross-selling strategies. Demonstrated success in consistently exceeding sales targets. Relocating to Sydney, Australia in September 2026, seeking opportunities in sales or business development.
Overview
2
2
Languages
16
16
years of professional experience
Work history
BUSINESS DEVELOPMENT/ACCOUNT MANAGER
Caterer.com Part of Stepstone Group UK
Manchester
2022.04 - 2026.03
- Achieved 132% of FY25 new business target after 121% in FY22.
- Won selection for Tigers sales incentive, as one of the top performers across sales in Europe
- Managed and expanded retained portfolio through renewals, upselling, and cross-selling.
- Built client relationships via face-to-face meetings, QBRs, and account reviews.
- Sourced qualified new business by outbound prospecting, referrals, networking, and inbound leads.
- Performed needs analysis to shape consultative proposals improving conversion and renewals.
- Ran new business meetings and presentations using face-to-face, Teams, Zoom, and telephone.
- Created tailored quotes and proposals in CRM aligned to client needs.
- Partnered with internal teams to spot customer trends and maximise revenue.
- Delivered client training to support account development and strengthen retention.
- Attended industry and networking events to build brand awareness and leads.
INSIDE SALES REPRESENTATIVE
FedEx Express Ltd
Coventry
2018.05 - 2022.03
- Generated top new business sales across 2 quarters and ranked top 5 acquisitions regularly.
- Delivered over $80,000 in FY22 new business sales and grew territory 24.2%.
- Collaborated across departments on customer experience, staff training, and workload projects
CUSTOMER CARE MANAGER/ SOCIAL MEDIA MANAGER
PSA Peugeot Citroën
Coventry
2017.07 - 2018.04
- Consistently top KPI performer on case resolution, call quality and KPIs
- Promoted to social media team after 6 months to deal with higher profile cases
- Invited to offer coaching and training to new team during handover period
- Regularly received bonus and incentives for consistent superior performance
- KEY ACHIEVEMENT: Won employee of the month three times, which was voted for by colleagues
SHIFT LEADER/TEAM LEADER
J D Wetherspoons
Coventry
2010.04 - 2015.11
- Supervised front of house, oversaw back of house duties, delegated tasks and ensured efficient daily business operations
- Part of the team that improved business sales and overall quality to highest level in the pub’s history
- Provided training and coaching to ensure quality customer satisfaction.
- Managed cash and was responsible for opening and closing premises
- KEY ACHIEVEMENT: Promoted up to Shift leader from entry level bar staff in 6 months after going full time
Education
BSC - Sport and Exercise Science
University of Leeds
Leeds, UK 1 2011 - 1 2014
A levels and GCSE - undefined
Bishop Ullathorne RC School
Coventry, UK 1 2004 - 1 2011
Skills
- Business development and acquisition
- Account management
- Consultative sales solutions
- Leadership and management
- Customer service
- CRM proficiency (Salesforce)
- LinkedIn Sales Navigator expertise
- Microsoft Office suite
- Virtual collaboration tools (Teams, Zoom)
- Adobe PDF proficiency
- Social media engagement strategies
Accomplishments
- Unleash the Power award, Top European Sales performer, Fedex Express, 2019
- Tigers sales incentive for top sales performers across Europe, Stepstone, 2025
Affiliations
- Travelling
- Sports including Football, Rugby, Tennis
- Reading
- Fitness
- Snowboarding
LANGUAGES
English (native)
Spanish (basic)
Timeline
BUSINESS DEVELOPMENT/ACCOUNT MANAGER
Caterer.com Part of Stepstone Group UK
2022.04 - 2026.03
INSIDE SALES REPRESENTATIVE
FedEx Express Ltd
2018.05 - 2022.03
CUSTOMER CARE MANAGER/ SOCIAL MEDIA MANAGER
PSA Peugeot Citroën
2017.07 - 2018.04
SHIFT LEADER/TEAM LEADER
J D Wetherspoons
2010.04 - 2015.11
A levels and GCSE - undefined
Bishop Ullathorne RC School
1 2004 - 1 2011
BSC - Sport and Exercise Science
University of Leeds
1 2011 - 1 2014