Connor Burns
Clydebank
Summary
Highly skilled professional with expertise in time efficiency, effective communication, and relationship-building. Demonstrates strong financial management and process improvement capabilities, coupled with leadership expertise and business networking. Proven track record in performance metrics, staff management, and initiative taking. Adept at fostering customer relations and adapting to dynamic environments. Committed to leveraging skills for continued career growth and organisational success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Branch manager
Hays Travel
Clydebank
2022.06 - Current
- Built partnerships with local businesses fostering community relations.
- Implemented new training programmes for improved staff performance.
- Reviewed and analysed sales data to identify growth opportunities.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Recruited and managed senior staff with focus on delivering clear results.
- Conducted regular performance reviews for continuous employee development.
- Ensured compliance with company policies, maintaining ethical standards.
- Provided excellent customer service, securing client loyalty.
Bartender
Chandlers
Clydebank, West Dunbartonshire
2019.02 - 2023.10
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Served guests spirits, lagers and stouts at bar.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Developed rapport with regular patrons fostering a loyal customer base.
Leisure attendant
Glasgow Life
Glasgow
2020.01 - 2022.05
- Ensured timely opening and closing of the facility according to schedule, providing seamless service to patrons.
- Monitored customer activity to maintain safe, secure leisure environments.
- Responded to emergencies quickly and calmly, prioritising customer safeguarding.
- Provided excellent customer service for increased client satisfaction.
- Completed necessary incident logs in a timely manner for thorough company reference.
- Documented facility accidents and incidents for evaluation, limiting repeat issues.
Sports coach for children
Bluefit
Sydney, Australia
2018.08 - 2019.02
- Educated participants on acceptable behaviour and standards of play.
- Monitored safety precautions to avoid any potential injuries during games or practice sessions.
- Planned and facilitated regular sessions using evidence-based practices to improve performance.
- Coached young individuals to refine specific techniques and enhance confidence.
- Enhanced children's understanding of sports rules with clear, concise coaching methods.
- Managed behavioural challenges to reduce disruption to training sessions.
Pizza maker
Matzaluna
Clydebank, West Dunbartonshire
2016.09 - 2018.07
- Adapted quickly in fast-paced environments whilst maintaining calmness under pressure.
- Collaborated well with front of house staff for smooth service operations.
- Managed inventory efficiently to prevent ingredient shortages or wastage.
- Checked completed orders for accuracy, quality and presentation.
- Maintained cleanliness for a safe and sanitary workspace.
Education
SVQ Level 5 - Travel Services
Hays Travel
Clydebank 2022.06 - 2023.09
NVQ Level 4 - Sports coaching, Fitness and Health
West College Scotland
Clydebank 2016.08 - 2017.07
NVQ Level 5 - Sports coaching, Fitness and Health
West College Scotland
Clydebank, West Dunbartonshire 2017.08 - 2018.07
SVQ Level 5 - English
St Peter the apostle high school
ClydebankSVQ Level 5 - Sport and Recreation
St Peter the apostle high school
Clydebank, West DunbartonshireSVQ Level 4 - Mathematics
St Peter the apostle high school
Clydebank, West DunbartonshireSVQ Level 4 - Geography
St Peter the apostle high school
Clydebank, West DunbartonshireSVQ Level 4 - Physical Education
St Peter the apostle high school
Clydebank, West DunbartonshireSVQ Level 4 - Spanish
St Peter the apostle high school
ClydebankSkills
- Time efficiency
- Effective communication
- Relationship-building
- Financial management
- Process Improvement
- Leadership expertise
- Business networking
- Performance metrics
- Staff management
- Initiative taking
- Customer relations
- Adaptability
Affiliations
- Darts
- Football
- Rugby
Timeline
Branch manager
Hays Travel
2022.06 - Current
SVQ Level 5 - Travel Services
Hays Travel
2022.06 - 2023.09
Leisure attendant
Glasgow Life
2020.01 - 2022.05
Bartender
Chandlers
2019.02 - 2023.10
Sports coach for children
Bluefit
2018.08 - 2019.02
NVQ Level 5 - Sports coaching, Fitness and Health
West College Scotland
2017.08 - 2018.07
Pizza maker
Matzaluna
2016.09 - 2018.07
NVQ Level 4 - Sports coaching, Fitness and Health
West College Scotland
2016.08 - 2017.07
SVQ Level 5 - English
St Peter the apostle high school
SVQ Level 5 - Sport and Recreation
St Peter the apostle high school
SVQ Level 4 - Mathematics
St Peter the apostle high school
SVQ Level 4 - Geography
St Peter the apostle high school
SVQ Level 4 - Physical Education
St Peter the apostle high school
SVQ Level 4 - Spanish
St Peter the apostle high school