Connor Bartle
Gateshead,Tyne and Wear
Summary
Over my time working in sales, I have worked in roles at an agent level, taking calls on the front line, all the way to delivering training and playing a pivotal role in the opening of call centres in South Africa. It has been an amazing journey and has helped me enhance my skillset, giving me experience in different areas of management, learning & development, mentoring, content creation, supporting people in both their work and personal life. However, I am most passionate about the people side of sales more than anything. I have a keen interest in the development of others and using the wealth of knowledge and experience I have, I believe I can not only spot potential but get the best from people, whilst delivering an excellent business result. Coaching, supporting and mentoring others has always been something that I have been very passionate about, and I pride myself on my ability to influence others utilising my naturally versatile communication skills. I have supported with inbound, outbound, domestic and business related sales queries and have thoroughly enjoyed learning the ins and outs of sales and people and the importance they have on commercial performance. I am someone who believes that everyone deserves a fair shot, change is always positive and life is what you make it.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Account Manager - LG
Independent Utility Advice
Newcastle upon Tyne
08.2025 - 01.2026
- Collaborated with my sales team daily to achieve a harmonious approach to shared objectives
- Worked closely with pricing specialists for customising offerings, packages and contracts according to client needs.
- Negotiated contracts to secure profitable deals using industry and market knowledge.
- Managed business relationships to ensure loyalty and long-term commitment.
- Cold calling new prospects to discover problems and offer solutions
- Obtained information from both small and large businesses on their internal finances, ongoing contractual agreements and goals
- Analysed client data to identify any up-sell/cross-sell opportunities
- Delegated workload based on client needs, business type and team targets
- Provided excellent customer service addressing queries promptly and professionally resulting in high client satisfaction.
- Optimised CRM systems ensuring accurate tracking of lead data for improved follow-ups.
Team Leader/Site Coach/Workshop Design
SKY, Newcastle
Newcastle
01.2021 - 08.2025
- Worked across multiple campaigns such as TV Sales, Mobile Sales, Retentions and Outbound as an agent, site coach and team leader
- Hosted 121 coaching sessions with agents across the site based on performance and management request
- Used company portals and CRM systems to listen to calls, track performance, document coaching etc
- Maintained agent records for absence, hosting return to work sessions and offering support once returning to work
- Designed workshops to fit company and stakeholder focuses
- Delivered workshops, e-learns and coaching to groups/teams to ensure time efficiency and team building/bonding
- Partnered with underwriters and workshop designers within the company to offer expertise in agent focused content
- Worked with cross-campaign sites such as Derby and Livingston which required travel and workshop adaptations to guarantee smooth delivery
- Hand selected to work in South Africa for 2 months to support 2 brand new, offshore call centres in their onboarding, training, academy and coaching needs
- Led full team inductions and 'academies' for new starters in the business
- Hosted site tours and took part in events for The Newcastle Foundation, empowering young people to make a difference
- Shared best practice with all employees on site, from HOSO to agent level
Sales Advisor
SKY, Newcastle
Newcastle
02.2020 - 12.2020
- Improved customer satisfaction by providing professional, friendly service
- Addressed inbound customer queries, improving brand reputation and trustworthiness
- Participated in training sessions boosting personal sales techniques and strategies
- Utilised product information to provide accurate advice to consumers.
- Advised customers on suitable products to meet their needs
- Exceeded high sales targets with outstanding product knowledge
- Stepping out of role to gain a better understand of the wider business
- Managed a high volume of inbound calls and turning them from queries to new customers
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Initiated up-selling techniques during calls; generating additional revenue for the company.
- Handled sensitive personal data responsibly whilst maintaining confidentiality and remaining compliant
- Ensured all KPI's and targets were met or exceeded, keeping productivity as a high priority for both customer and business satisfaction
Education
GCSE - Art & Design, English, Language ICT, Sciences P.E., Geography, English, Mathematics
James Calvert Spence College
01.2012 - 01.2015
Level 1 - Footballing Excellence
Tynemouth Metropolitan College
01.2015 - 01.2016
Skills
- Supporting digital media creation (workshops etc)
- Performance improvement models (site, team and agent)
- Team Player
- Mentoring capabilities
- Empathy in learning
- Time Management
- Coaching expertise
- Performance Management
- Training delivery
- Employee engagement strategies
- Resilient to stress
- Sales techniques
Timeline
Account Manager - LG
Independent Utility Advice
08.2025 - 01.2026
Team Leader/Site Coach/Workshop Design
SKY, Newcastle
01.2021 - 08.2025
Sales Advisor
SKY, Newcastle
02.2020 - 12.2020
Level 1 - Footballing Excellence
Tynemouth Metropolitan College
01.2015 - 01.2016
GCSE - Art & Design, English, Language ICT, Sciences P.E., Geography, English, Mathematics
James Calvert Spence College
01.2012 - 01.2015