Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Connie Lawrence-Rochester

Runcorn,Cheshire

Summary

Dedicated professional with expertise in customer service excellence and conflict resolution strategies, adept at managing high-volume dining environments. Demonstrates proficiency in cash handling, payment processing, and POS system operation, ensuring order processing efficiency and adherence to restaurant cleanliness standards. Skilled in upselling techniques and accommodating special dietary requirements, fostering guest rapport through active listening and a friendly demeanour. Committed to maintaining composure under pressure while coordinating table rotations and enhancing guest experiences.

Overview

10
10
years of professional experience

Work history

Server

Oh My Cod fish & chips.
Helsby, Cheshire
04.2025 - 08.2025
  • Provided outstanding customer service, securing repeat business and addressing queries.
  • Collaborated with team to efficiently prepare and deliver food on time.
  • Maintained impeccable cleanliness and organisation in dining areas and kitchen.
  • Accurately managed cash register operations, processing payments without error.
  • Participated in training to enhance culinary skills and knowledge.
  • Prepared food items according to established recipes to ensure consistency in taste and presentation.

Children's Code Coach

Jam coding
Cheshire West and Chester, Cheshire
09.2024 - 12.2024
  • Facilitated coding workshops to deepen participants' understanding of programming concepts.
  • Mentored students in coding fundamentals through hands-on exercises and collaborative projects.
  • Created a positive classroom environment that encouraged exploration and collaboration.
  • Collaborated with educators to integrate technology into learning experiences.
  • Managed behaviour effectively, ensuring discipline during all sessions.
  • Ensured safe setup of equipment before each session, minimising injury risk.
  • Assisted with daily activities to create engaging and enjoyable experiences for children.

Agency staff member

Blue Arrow
Maidstone, Kent
01.2018 - 12.2020

.This was a very diverse working environment which led me to being trained and then sent to many different employers, some are as follows -

The Orchard Wedding venue - Waiting staff

  • Adapted to changing demands by prioritising tasks and supporting colleagues in busy service periods.
  • Delivered exceptional customer service by attentively responding to guest inquiries and ensuring satisfaction.
  • Executed food and drink orders accurately to improve customer satisfaction rates.

Mecure Brands Hatch FOH & Bar staff

  • Prepared and served a variety of beverages whilst adhering to health and safety regulations.
  • Managed inventory levels by conducting regular stock checks and placing orders as needed.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Helped organise special events at the bar.

Kitchen Porter, All Hallows

  • Assisted kitchen staff by maintaining cleanliness and organisation of work areas.
  • Ensured all kitchen equipment and utensils were thoroughly cleaned and sanitised.
  • Supported food preparation by washing, peeling, and chopping vegetables as needed.
  • Collaborated with team members to manage stock levels and replenish supplies regularly.
  • Kept a safe working environment by following all health and safety regulations.

Lifeguard

Wavelenghts leisue center
London, City of London
01.2016 - 01.2018
  • Monitored swimming area to ensure safety and compliance with regulations.
  • Rescued individuals in distress and provided first aid as needed.
  • Conducted regular safety drills to maintain preparedness for emergencies.
  • Educated patrons on pool rules and proper swimming techniques.pool tests
  • Maintained cleanliness and orderliness of facilities to enhance user experience.
  • Undertook regular professional development training to stay updated on lifesaving techniques.
  • Carried out daily operational checks of equipment for optimal performance.
  • Administered CPR to save lives during emergencies.
  • Performed routine maintenance tasks for clean and safe facilities.
  • Provided first aid for minor injuries, ensuring quick recovery.
  • Helped organise special events like swimming competitions, enhancing community engagement.

Education

GCSEs - English

Riverside College
Widnes
09/2024 - 05/2025

GCSEs - Maths

Riverside College
Widnes
09/2024 - 05/2025

GCSEs - Counselling

Riverside College
Widnes
09/2025 -

GCSEs - Music & Media Business Studies

Abbey Manor College
London
09/2015 - 05/2018

Skills

  • Customer service excellence
  • Conflict resolution strategies
  • Cash handling and payment processing
  • High-volume dining management
  • Table rotation coordination
  • Restaurant cleanliness standards
  • Order processing efficiency
  • Upselling techniques
  • Special dietary requirement knowledge
  • Stress management skills
  • Guest rapport building
  • POS system operation
  • Active listening skills
  • Composure under pressure
  • Friendly demeanor and initiative

Affiliations

  • Psychology
  • Music
  • Cooking/baking
  • Socialising
  • Gaming
  • Animal care

References

References available upon request.

Timeline

Server

Oh My Cod fish & chips.
04.2025 - 08.2025

Children's Code Coach

Jam coding
09.2024 - 12.2024

Agency staff member

Blue Arrow
01.2018 - 12.2020

Lifeguard

Wavelenghts leisue center
01.2016 - 01.2018

GCSEs - English

Riverside College
09/2024 - 05/2025

GCSEs - Maths

Riverside College
09/2024 - 05/2025

GCSEs - Counselling

Riverside College
09/2025 -

GCSEs - Music & Media Business Studies

Abbey Manor College
09/2015 - 05/2018
Connie Lawrence-Rochester