Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
CONNIE LAMBERT

CONNIE LAMBERT

Southampton

Summary

I am a motivated and highly organised professional with a strong background in customer service, administration and operations coordination. As a Customer Service Advisor in the automotive industry, I have developed excellent communication, relationship-building, and problem-solving skills while managing bookings, liaising with multiple stakeholders, and ensuring a seamless customer experience in a demanding environment.

Prior to this, my role at John Lewis allowed me to refine my ability to engage with customers, understand their needs, and provide tailored solutions to their requests, skills that are crucial in event planning and attendee management. My experience in fast-paced environments has strengthened my ability to multitask, coordinate schedules, and maintain attention to detail, which are essential for supporting events.

Additionally, my three years with the Southampton Sea Cadets provided valuable teamwork, organisational and leadership experience, further enhancing my ability to perform confidently in high-profile settings. I am eager to apply my customer service expertise and administrative skills to an event role, supporting seamless event execution and delivering outstanding attendee experiences.

Overview

6
6
years of professional experience

Work History

Service Advisor

Hendy Group
03.2024 - Current
  • Experienced dealing with customer enquiries, service and complaints and resolution.
  • Maintaining professionalism and diplomacy in a demanding and fast-paced environment.
  • Managing bookings and appointments and ensuring to ensure correct servicing and client satisfaction
  • Creating accurate quotes and invoicing for customers.
  • Acting as a coordinator and point of contact, liaising between customers, technicians, and suppliers
  • Accurate administration, handling customer interactions, and solving logistical challenges.
  • communicating with customers via different social platforms such as telephone, message or email
  • Carrying out top customer service to meet highly satisfied customer standards

Retail assistant

John Lewis & Partners
11.2022 - 03.2024
  • Fully trained nursery sales assistant, carrying out 'All Things Baby' appointments, helping parents and parents-to-be, create their wish list of the things they need
  • Brand knowledge to support customers in their product selection and ensure confidence in their purchasing experience, encouraging brand loyalty and return patronage
  • Delivering outstanding in-store customer experience through positive and attentive service
  • Fully car-seat trained, able to advise customers on the most suitable product for their needs
  • Maintaining impeccable store presentation and hygiene standards
  • Cash handling
  • Data Protection Training on handling customers' personal information correctly and securely

Catering Partner

John Lewis & Partners
11.2021 - 11.2022
  • completed Level 1 and 2 Food and Safety Hygiene training
  • excellent customer service at all times, working under pressure and in a busy environment.
  • working as a team to ensure an efficient working environment and a high level of service and professionalism

Voluntary Ordinary Cadet

Southampton Sea Cadets
12.2018 - 09.2021
  • Interact with the public at high-profile charity events, such as the Southampton International Boat Show and Remembrance services and parades.
  • Teach and organise lessons to help younger cadets progress through the Cadet Training Programme.
  • Coordinate training and preparations for parades and competitions, including as part of the piping team where we reached the 2020 National finals.
  • Assist with the upkeep of the unit, boats, and safety equipment to ensure all cadets are safe when using them.
  • Act as a First Aid Cadet at all times and remain calm in high-pressure situations.


Education

GCSEs -

Bitterne Park School

CTEC - Health & Social Care Extended Diploma

Barton Peveril Sixth Form College
Eastleigh, HAM

Skills

  • Excellent Interpersonal skills
  • Good written and verbal communication
  • Able to work on own initiative
  • Dedicated and reliable
  • Flexible
  • Friendly and polite
  • Ability to follow instructions and procedures correctly
  • Experienced in using Word, Outlook, Teams, Excel and booking platforms (RTC and Keyloop)

Personal Information

Timeline

Service Advisor

Hendy Group
03.2024 - Current

Retail assistant

John Lewis & Partners
11.2022 - 03.2024

Catering Partner

John Lewis & Partners
11.2021 - 11.2022

Voluntary Ordinary Cadet

Southampton Sea Cadets
12.2018 - 09.2021

CTEC - Health & Social Care Extended Diploma

Barton Peveril Sixth Form College

GCSEs -

Bitterne Park School
CONNIE LAMBERT