Connie Hughes
St Helens,Merseyside
Summary
A dedicated professional with strong communication skills, adept at tailoring communication styles to meet individual needs. Experienced in dynamic environments, demonstrating adaptability to unexpected situations and the ability to work both independently and collaboratively. Skilled in safe manual handling techniques, time management, and workload organisation, ensuring efficiency and reliability. Known for being caring, compassionate, and committed to continuous learning while maintaining exceptional timekeeping standards. Focused on contributing effectively within team settings and achieving organisational goals through a proactive approach.
Overview
10
10
years of professional experience
Work history
Auxiliary Veterinary Nurse
Vet partners
St. Helens , Merseyside
09.2019 - 01.2026
- Cleaned cages, equipment and clinical areas for optimal hygiene.
- Treated animals for common diseases and disorders with high-quality care.
- Handled animals safely and responsibly.
- Prepared cages for animal arrivals, providing food, water and bedding.
- Helped veterinarians carry our animal dentistry, supporting with chairside duties.
- Provided first-class care provisions through exceptional animal husbandry and welfare management.
- Readied animals for treatment, assessment and transportation.
- Explained procedures to pet owners and provided emotional support.
- Communicated with customers to determine animal issues and needs, delivering targeted care programmes to suit.
- Examined animals' physical condition to support diagnosis.
- Administered medication to range of animals based on treatment plans.
- Disposed of clinical and hazardous waste in line with safety protocols.
- Educated people on appropriate animal treatment and care.
- Monitored environmental conditions closely, maintaining correct temperatures and humidity for animal comfort.
- Sterilised clinical instruments and equipment to prevent infection.
- Assessed animal behaviour regularly, recording changes and escalating issues to senior veterinary staff.
- Confirmed animals were fed and watered to specific dietary needs and requirements.
Kennel and Cattery Assistant
Rose Tree- Wagtails
Penketh , Warrington
11.2017 - 08.2019
- Demonstrated love and passion for animals, building and nurturing positive relationships with dogs.
- Assisted with general kennel maintenance work, cleaning, tidying and updating grounds.
- Handled customer payments for kennel care, processing cash and cheques securely.
- Ensured dogs were fed with adequate water supplies, as per specific animal needs.
- Worked with care and compassion to deliver home-from-home experiences to animals.
- Administered animal medication safely to maintain ongoing health management.
- Walked dogs on leads safely and responsibly, delivering diligent care in and out of kennel grounds.
- Regularly cleaned and tidied kennel and cattery areas, maintaining spotless standards.
- Greeted customers warmly and professionally, providing reassurance of safe, secure pet care in their absence.
- Carried out animal bathing and grooming, ensuring optimal health and wellbeing.
- Walked and exercised animals at regular intervals, delivering appropriate stimulation and maintaining fitness levels.
- Kept animal care records regularly updated, providing owners with daily reports of activity and wellbeing.
- Conducted animal health checks on weight, temperature and physical condition.
- Groomed and washed pets to support excellent animal hygiene.
- Administered medicine to animals as specified by vets and owners.
- Disinfected and sanitised grooming areas for exceptional hygiene standards.
- Fed animals following dietary requirements.
- Maintained animal care by cutting nails and cleaning ears.
- Cleaned and disinfected animal enclosures and equipment.
- Used positive reinforcement to train animals and enforce good behaviour.
- Delivered emergency first-aid care to animals in need.
- Recorded treatments, medications and food intake for optimal care planning.
- Cared for animals with compassion for home-from-home support.
- Sourced pet-friendly, cost-efficient grooming products.
- Prioritised animal welfare during care and grooming appointments.
- Replenished and organised stock for animal care team.
- Secured pets in slings and harnesses during grooms for optimal safety.
Pet Shop Assistant
Jollyes Pet Superstore
St. Helens , Merseyside
11.2015 - 11.2017
- Ensured animals for sale were appropriately cared for, providing food, water, toys and treats and exercising as required.
- Encouraged customers to join store loyalty schemes, assisting with sign-ups to grow consumer databases.
- Greeted customers and pets with warmth and enthusiasm, providing positive store experiences for increased loyalty.
- Provided basic pet healthcare advice, recommending products to enhance animal wellbeing.
- Unpacked and distributed deliveries efficiently, keeping shop floor environments well-stocked to provide customer appeal.
- Imparted animal grooming advice, advising on shampoo products, detangling treatments and various brushes to meet bespoke pet needs.
- Advised customers on correct flea treatment depending on animal type, size and age, providing accurate dosage guidance.
- Offered customers advice on appropriate animal food and treats, helping to select healthy choices to meet pets' needs.
- Washed animal cages and enclosures regularly, changing bedding to maintain clean, sanitary conditions.
- Displayed promotional items at till points, upselling to customers to increase average transaction value.
- Mixed specialist animal feeds to exact customer requirements, weighing, labelling and pricing correctly.
- Ensured staff complied with company policies, procedures and directives.
- Built community partnerships with animal welfare groups and business partners.
- Sourced suppliers and negotiated pet care product costs.
- Followed through customer feedback and made positive changes to maintain store loyalty.
- Regularly patrolled shop floor and liaised with security team to ensure theft prevention procedures.
- Successfully processed shipments, managed product refills and ensuring accurate inventory labelling.
Education
NVQ Level 3 - Extended Diploma Animal Management
St Helen’s College
St. Helens, MerseysideGCSEs -
St. Augustine Of Canterbury
St. Helens, MerseysidePaediatric Nursing
Liverpool John Moores University
Liverpool 09.2025 -
Skills
- Communication skills with a range of different communication styles and methods to suit individual requirement
- Experience of working within a dynamic environment
- Ability to work alone and as part of a team
- Caring
- Compassionate
- Willingness to learn
- Experience of using safe manual handling techniques for moving differing size loads
- Timekeeping
- Able to allocate time to suit workload in an organised manner
- Adaptable to unexpected situations
Timeline
Paediatric Nursing
Liverpool John Moores University
09.2025 -
Auxiliary Veterinary Nurse
Vet partners
09.2019 - 01.2026
Kennel and Cattery Assistant
Rose Tree- Wagtails
11.2017 - 08.2019
Pet Shop Assistant
Jollyes Pet Superstore
11.2015 - 11.2017
NVQ Level 3 - Extended Diploma Animal Management
St Helen’s College
GCSEs -
St. Augustine Of Canterbury