Connie Austin
Carlisle,Cumbria
Summary
Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Barista
Welcome Break
Gretna Green, Dumfries and Galloway
2023.02 - Current
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Provided a welcoming atmosphere to customers, while also maintaining strong relationships with returning customers by recalling names and regular orders.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Exhibited knowledge of various coffee blends to amplify customer experience.
- Promoted seasonal beverages effectively increasing their uptake.
- Collaborated with team members during busy periods improving workflow efficiency.
- Performed all opening and closing duties fully and accurately to maintain cleanliness.
Cashier
Nando's Fish and Chips
Gretna, Dumfries and Galloway
2022.11 - 2023.02
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Greeted each customer warmly, creating a friendly shopping environment.
Waitress
Smiths Hotel
Gretna Green, Dumfries and Galloway
2022.04 - 2022.11
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs -
Trinity School
Carlisle, Cumbria 2017.09 - 2022.06
Skills
- Personal accountability
- Diplomatic negotiation
- Effective persuasion
- Problem-solving
- Multitasking efficiency
Affiliations
- Reading
- Musical Instruments
- Baking
- Musical Theatre
References
References available upon request.
Timeline
Barista
Welcome Break
2023.02 - Current
Cashier
Nando's Fish and Chips
2022.11 - 2023.02
Waitress
Smiths Hotel
2022.04 - 2022.11
GCSEs -
Trinity School
2017.09 - 2022.06