Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Connie Austin

Carlisle,Cumbria

Summary

Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Barista

Welcome Break
Gretna Green, Dumfries and Galloway
02.2023 - Current
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Provided a welcoming atmosphere to customers, while also maintaining strong relationships with returning customers by recalling names and regular orders.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered personalised beverage recommendations, enhancing customer rapport.
  • Exhibited knowledge of various coffee blends to amplify customer experience.
  • Promoted seasonal beverages effectively increasing their uptake.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness.


Cashier

Nando's Fish and Chips
Gretna, Dumfries and Galloway
11.2022 - 02.2023
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Greeted each customer warmly, creating a friendly shopping environment.

Waitress

Smiths Hotel
Gretna Green, Dumfries and Galloway
04.2022 - 11.2022
  • Utilised professional communication skills to resolve customer complaints.
  • Assisted with inventory management, streamlined restaurant operations.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Education

GCSEs -

Trinity School
Carlisle, Cumbria
09.2017 - 06.2022

Skills

  • Personal accountability
  • Diplomatic negotiation
  • Effective persuasion
  • Problem-solving
  • Multitasking efficiency

Affiliations

  • Reading
  • Musical Instruments
  • Baking
  • Musical Theatre

References

References available upon request.

Timeline

Barista

Welcome Break
02.2023 - Current

Cashier

Nando's Fish and Chips
11.2022 - 02.2023

Waitress

Smiths Hotel
04.2022 - 11.2022

GCSEs -

Trinity School
09.2017 - 06.2022

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Connie Austin