Connie Armansin
Aylesford,Kent
Summary
Offering strong organisational skills and ability to multitask in diverse environments. Ready to use and develop communication, time management, and customer service skills.
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
Work history
Delivery driver
Tesco cfc centre
Aylesford, Kent
03.2021 - Current
- Conduct regular vehicle inspections and maintenance to uphold safety standards.
- Optimised delivery schedules for enhanced time management.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Resolved customer complaints effectively, restoring trust in the service provided.
Store manager
New Look Retailers
Orpington, Bromley
05.2018 - 09.2020
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Mentoring and directing management team to achieve targets and deadlines, ensuring seamless store operations for enhanced customer experience.
- Administered payroll with precision, upholding employee satisfaction while resolving discrepancies and ensuring hours remained within budget.
- Engaged in divisional and regional meetings, gaining knowledge of new business initiatives while cultivating connections with fellow management personnel across different stores.
- Conducted investigations including grievances, absences, and long-term sickness within own store.
- Managed disciplinary cases while overseeing similar processes in additional stores.
- Handled complex matters, including staff redundancy procedures to ensure compliance.
Sales team leader
New Look Retailers
Bexleyheath, Bexley
05.2015 - 05.2018
- Led product demonstrations for increased customer understanding.
- Nurtured positive working atmosphere by facilitating clear communication and providing support.
- Identified and onboarded exceptional individuals, strengthening sales team performance.
- Implemented effective sales techniques leading to better conversion rates.
- Delegated tasks effectively, ensuring smooth operation of the team.
- Organised sales training courses, resulting in improved team performance.
- Conducted regular performance reviews for continuous employee development.
- Motivated team members to exceed established sales targets, creating incentives to increase morale.
Customer sales assistant
Choice ltd
Greenhithe, Bluewater Shopping centre , Kent
08.2011 - 05.2015
- Delivered exceptional service while coordinating with representatives from high-end brands to guarantee accurate product presentation.
- Implemented visual merchandising displays enhancing product appeal, including window presentations.
- Managed stock level for effective store operation.
- Cultivating relationships with customers and maintaining credibility.
Customer sales assistant
Next
charlton , Greenwich
10.2008 - 08.2011
- Managed stock level for effective store operation.
- Enhanced customer engagement by offering product knowledge and advice.
- Organised marketing materials, promoting new products and discounts.
- Performed accurate inventory checks for continual stock availability.
Education
GCSEs -
Crown wood school
Eltham, GreenwichSkills
- Relationship building
- Good communication
- Organised
- Problem solving
- Training & Development
- Compliance and Legal
- Employee relations
- Leadership
- Outstanding customer service
Affiliations
- Traveling, Making family memories
Timeline
Delivery driver
Tesco cfc centre
03.2021 - Current
Store manager
New Look Retailers
05.2018 - 09.2020
Sales team leader
New Look Retailers
05.2015 - 05.2018
Customer sales assistant
Choice ltd
08.2011 - 05.2015
Customer sales assistant
Next
10.2008 - 08.2011
GCSEs -
Crown wood school